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    Senior Account Manager - Miami, United States - Benjamin Douglas

    Benjamin Douglas
    Benjamin Douglas Miami, United States

    4 weeks ago

    Default job background
    Healthcare
    Description

    The home care space is a multibillion dollar industry that has grown explosively since Covid arrived; baby boomers are getting old enough to need care, and most Americans prefer to keep their parents in their homes vs. sending them to senior facilities. We seek a highly motivated self-starter who takes ownership of their work. The ideal candidate thrives on communication and solving problems.

    The streamlined processes range from getting providers contracted and licensed to provide home care, getting clients/patients for whom to provide care, starting and managing claims, and collecting and performing collections and financial audits. These processes enable home care businesses to stay alive and grow, and we have hundreds of customer testimonials that speak towards the impact on keeping these businesses afloat and thereby bolstering the delivery of care to thousands of seniors across the country.

    Location: North Miami, FL (onsite)

    • Salary: $70k-$75k + benefits

    Position Summary

    As a Senior Account Manager, you will provide a high level of one-on-one support to a caseload of top-level home care providers with the goal of a one-call resolution regarding their third-party billing. You will work with customers to help resolve their problems and ensure there are no gaps in communication. You will also ensure all accounts are healthy by processing their billing and analyzing reports to catch discrepancies.

    Essential Duties and Responsibilities

    Support top-level accounts that have achieved a high revenue tier

    Work side-by-side with the Enterprise department to ensure customer satisfaction for top-level accounts

    Ensure claims are processed in accordance with payer regulations, protocols, medical authorizations, and departmental guidelines

    Provide support via email, phone, and video call to resolve customer issues

    Utilize PowerBI and other reporting tools to analyze data to create action plans for resolving issues

    Identify, analyze, and research trends in submitted claims to create resolutions

    Facilitate regular meetings with customers to discuss any concerns or educational challenges

    Assist customers with setting up and navigating programs or software associated with a product or service on an as needed basis

    Utilize CRM and project management tools to carry out daily functions

    Experience and Skills

    Understanding of revenue cycle management process

    Minimum 2 years of experience in customer success

    Experience in dealing with enterprise-level accounts

    Minimum 2 years of experience in medical billing

    Strong communication and relationship-building skills

    Project management experience

    Strong problem-solving and decision-making skills

    Proficiency in MS Office Suite (Outlook, Word, Excel)


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