- Handle Inbound Calls: Efficiently manage a high volume of incoming customer calls, striving to meet or exceed daily call targets while maintaining quality standards.
- Customer Issue Resolution: Listen attentively to customer concerns, identify the root cause of their inquiries or issues, and provide accurate and timely resolutions.
- Customer Service Excellence: Deliver exceptional customer service by demonstrating empathy, patience, and professionalism during interactions, ensuring a positive customer experience.
- Escalated Calls: Handle escalated customer calls with tact and diplomacy, addressing complex or sensitive issues promptly and effectively to reach a satisfactory resolution.
- Problem-Solving: Utilize critical thinking and problem-solving skills to assess situations, analyze information, and propose appropriate solutions to customer concerns.
Skills - Active Listening
- Telephone Etiquette
- Empathy
- Interpersonal Sensitivity
- Basic Software Skills
- Basic Computer Skills
- Customer Service
Qualifications - Years of experience: 2 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled. -
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High Volume Call Center Agent - Nashville, United States - Randstad USA
Description
As a Call Center Customer Service Representative, your primary responsibility will be to handle a high volume of inbound calls, providing exceptional customer service to resolve customer inquiries, complaints, and issues. Additionally, you will handle escalated calls, which require advanced problem-solving skills and the ability to de-escalate difficult situations. Your role is crucial in ensuring customer satisfaction and maintaining positive relationships with our valued customers. If you would like to learn more about this position, apply todaysalary: $16 - $16.5 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
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