Member Services Representative - Danville, United States - Pinnacle Fit Clubs Llc
Description
The
Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.
Essential Duties and Responsibilities
- Greet members, prospective members, and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member signup.
- Take prospective members on tours.
- Facilitate needed updates to members accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Benefits
-
FREE Black Card Membership:
Paid Time Off (PTO):
Health
Insurance
- First of the month following hire date
Medical & Prescription drug plans:
HSA (Health Savings Account):
-
Dental:
-
Vison:
-
Life/AD&D:
-
Voluntary Short Term Disability (STD):
Voluntary Long Term Disability (LTD), and other additional voluntary benefits:
401k plan after 3 months of service
- A passion for fitness and health
- Upbeat and positive attitude.
- Punctuality and reliability are a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and coworkers, exceeding the members expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- Basic computer proficiency.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- Satisfactory background check.
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