Member Services Representative/ Morning Shift - Schaumburg, United States - Pinnacle Fit Clubs Llc
Description
The
Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.
14.00
Schedule
- Full Time
- Monday
- Friday: 6:00 AM to 2:00 PM
- 8hour shift
Essential Duties and Responsibilities
- Greet members, prospective members, and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member signup.
- Take prospective members on tours.
- Facilitate needed updates to members accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Benefits
-
FREE Black Card Membership:
Paid Time Off (PTO):
Health
Insurance
- First of the month following hire date
Medical & Prescription drug plans:
HSA (Health Savings Account):
-
Dental:
-
Vison:
-
Life/AD&D:
-
Voluntary Short Term Disability (STD):
Voluntary Long Term Disability (LTD), and other additional voluntary benefits:
401k plan after 3 months of service
Qualification Requirements
- Must have a satisfactory background check.
- Punctuality and reliability are a must.
- Superior customer service skills, preferably in the fitness industry.
- Exceptional leadership, diplomacy and listening skills.
- Basic computer proficiency.
- Hard working, enthusiastic, energetic, upbeat, and positive attitude
- Strong problem resolution skills.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
More jobs from Pinnacle Fit Clubs Llc
-
Member Services Representative
Schaumburg, United States - 2 weeks ago
-
Member Services Representative
Tampa, United States - 1 week ago