IT Business Analyst - Middleton, United States - ETC

ETC Middleton, United States

1 week ago

Description

ETC is seeking an IT Business Analyst to join our IT Enterprise Applications team in Middleton, WI This office-based position will serve as the primary liaison between our IT department and business users, providing essential support for our enterprise applications across help desk operations and projects.

Our ideal candidate will be a proactive self-starter who thrives on diverse challenges.

Key responsibilities include stakeholder management, requirement elicitation, and adept problem-solving, coupled with a strong technical background in ERP systems and proficiency in SQL.

If you are motivated by bridging the gap between technology and business needs while contributing to the success of enterprise-level projects, we encourage you to apply

At ETC you'll be working in a casual, welcoming environment where you'll be part of a 100% employee-owned organization and be able to have a direct impact on the future of ETC You'll also have generous Paid Time Off, Health, Vision and Dental coverage on your first day, company match 401K in addition to the Employee Stock Ownership Plan (ESOP).

Representative Responsibilities:

Maintain consistent communication with business units regarding IT products and services
Facilitate negotiation of priorities between business units, IT management, and technical staff
Gather and verify requirements for project initiatives, enhancement requests, and problem resolution
Communicate business requirements to technical staff and facilitate conflict resolution
Create and execute test plans
Provide project management and analysis services
Create, update, and deliver documentation and training for IT products and services
Ensure timely resolution of second-level help desk cases
Adhere to corporate, departmental, and team policies and procedures
Participate in IT response to emergency incidents
Participate as a member of the IT Business Analyst Team
Participate on project teams as a Business Analyst and/or Project Manager
Communicate service-impacting issues to Senior Business Analyst, IT Management and/or the IT Help Desk
Application user account administration
Application development, configuration, and system administration
Other duties as assigned
Special projects and requests are completed in a timely and positive fashion

Minimum Qualifications:

Bachelor's Degree or 8 years of comparable business experience in increasingly responsible positions in the related discipline
All levels of job-related experience will be considered
Knowledge of project management, business analytics and testing strategies
Knowledge of corporate applications, computer hardware, operating systems, applications and desktop environments
Excellent customer service, conflict resolution, and follow-up skills
Ability to solve difficult problems and interdependency issues between complex business systems
Extensive troubleshooting and problem-solving skills
Flexibility with time constraints

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