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    Front of House - Chicago, IL, United States - Ema

    Ema
    Ema Chicago, IL, United States

    1 day ago

    Default job background
    Full time Transportation / Logistics
    Description
    Hiring Immediately: Servers

    Benefits:
    • BCBS health insurance & other options including dental
    • Employee Assistance Program (EAP)
    • Restaurant discounts
    • Opportunities for career growth
    Ēma is a Mediterranean restaurant showcasing Chef CJ Jacobson's lighter California style of cooking. The menu highlights local produce, unique spices and ingredients and is built around mezze, Mediterranean small plates meant for sharing. Signature dishes include Spicy Hummus, Charred Eggplant Spread, House-made Labneh and Stracciatella, Green Falafel, Grilled Octopus and Chicken Kefta Kebabs. The wine list showcases selections from the Mediterranean coastline, surrounding islands and California producers with an old world style.

    Caring. Creative. Careers.

    Join the Lettuce Entertain You team Our 100+ restaurants are nationally recognized for great food and service and as great places to work. We hire and care deeply for people with creativity, passion and the drive to be the best. And we reward our teams with top notch benefits, career-long training and development and opportunities for growth. If you want a career at a progressive company with a long-standing commitment to people, join our caring and creative team.

    EOE. We participate in E-Verify / Participamos en E-Verify

    Servers are responsible for exceeding guests' expectations by providing efficient, friendly guest service. Teamwork, enthusiasm, food and wine knowledge, the ability to multitask and a high energy level are necessary for success in this position.

    Essential Functions
    • Provide efficient, friendly guest service to a 3-6 table section including but not limited to following all steps of service and bussing the table to ensure a positive guest experience
    • Accurately record and account for all items ordered, process payments, and balance all sales/receipts in compliance with restaurant policies and procedures
    • Available to work a variety of hours, days and shifts, including weekends
    • Safely and effectively transport food or beverages to a table of three in a single trip
    • Safely and effectively use and operate all necessary tools and equipment
    • Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction
    • Ability to multitask calmly and effectively in a busy, stressful environment
    • Work in a confined, crowded space of variable noise and temperature levels
    • Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
    • Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces
    Key Responsibilities and Duties
    • Ensure the overall guest experience exceeds expectations and anticipate guests' needs
    • Greet guests with a warm, sincere smile
    • Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
    • Understand and respond knowledgeably to questions about the restaurant and menu
    • Use sales techniques to present and encourage current promotions to guests
    • Follow all steps of service
    • Understand and follow the food allergy procedure and special orders/restrictions
    • Proficiency in the use and operation of all necessary tools and equipment, including the POS system and Frequent Diner, Gift Card and Credit Card terminals
    • Comply with all safety and sanitation guidelines and procedures
    • Successfully complete alcohol awareness training
    • Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
    • Get along well with others and be a team player
    • Other duties will be assigned as needed
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