Front of House Manager - Chicago, United States - I|O Godfrey Roofscape

Description

I|O Godfrey, the energetic, year-round rooftop lounge at The Godfrey Hotel Chicago, offers sweeping views of the city from its fourth floor perch in River North.

Our menu consists of globally-inspired fare, including small plates, sushi, steaks and more.

The rooftop spot's kitchen cocktail program provides guests with complex, balanced drinks, some of which have up to 16 ingredients.

I|O Godfrey is Chicago's largest indoor-outdoor rooftop and features high-energy nightlife and events as well, such as the National Event of the Year award-winning Kentucky Derby Viewing Event and the Haunted Hotel.

I|O Godfrey recently won the national award for Lounge of the Year.


Purpose and Performance Goals

All employees are expected to deliver truly great service, and to create a warm and friendly atmosphere for our guests.

Employees must work well as a team, maintain confidentiality and adhere to company policies.


Essential Duties and Responsibilities

• Investigate customer's problems and find solutions
• Communicate with customers via phone and take detailed notes
• Resolve complaints and order issues
• Inventory and order dry goods and supplies. Ensure storage zones are organized and cleaned regularly
• Inform General Manager each night on overall customer satisfaction
• Isolate and identify areas of improvement in service, cost controls, organization, and safety
• Develop and implement a minimum of one idea per month to either drive revenue, reduce expenses, or both, working with the general manager
• Delegate tasks to be completed by each employee, not limited to their beginning or end of shift duties
• Monitor the team's performance
• Assist the team by performing the tasks with them
• Train and develop staff
• Handle complaints (from both staff and customers)
• Report to upper management when required
• Ensure all side work is completed by each employee
• Create and execute floor plan for all staff
• Ensure proper floor plan is back to correct placement after all events
• Orchestrate a full staff and communicate with them directly
• Work with Micros and Tock
• Use Microsoft Office proficiently
• Be able to open, close, work weekends, and holidays
• Perform other duties as assigned

Other Skills and Abilities Required:

• Excellent verbal and written communication skills
• Customer serviceoriented mentality with a consistently outgoing, upbeat and positive personality
• Leadership qualities and professional, wellgroomed appearance
• Ability to work in a team and independently
• Excellent organizational skills with the ability to multitask and meet multiple deadlines
• Ability to successfully work in a fastpaced environment
• Ability to maintain composure in stressful environments
• Ability to successfully interact with all levels of employees and management
• Ability to attend all required company meetings

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is frequently required to stand (a minimum of 8 hours), walk, and use hands to touch, handle, or feel, grasp, and hold objects, tools, or controls.

The employee is frequently required to reach with hands and arms, balance (service trays, glasses included), stoop, crouch, bend, talk, hear, taste, and smell.

The employee may be required to frequently climb stairs. The employee is occasionally required to kneel. The employee must occasionally lift, carry, pull and/or move up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus in low-lighting conditions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually loud and potentially stressful.


Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.


Education and/or Experience

• Ability to communicate information and hotel services to management and guests.
• High School Diploma
• Experience with Micros POS is preferred

Experience with Tock Reservation Platform or similar is preferred

• Experience of three to five years in a hotel restaurant bar or nightlife venue preferred

Language Skills
Ability to read, write and speak fluently, in the primary language of the property location


Mathematical Skills
Ability to add, subtract, multiply and divide in units of measure, using whole numbers.


Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

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