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    Customer Service Specialist - Miami, United States - Regal Securities, Inc.

    Regal Securities, Inc.
    Regal Securities, Inc. Miami, United States

    2 weeks ago

    Default job background
    Description

    Job Description

    Job Description

    Regal Securities is a FINRA registered national stock brokerage firm with an immediate opening for a Customer Service Specialist / Registered Representative experienced in new account processing, handling customer trade support, activity report generation, and managing client phone calls. Delivering first class service for client accounts is paramount.

    Essential Duties and Responsibilities:

    • Develop and maintain high-touch positive relationships with clients and clearing firms
    • Onboard new day trading accounts
    • Help resolve trade and platform issues
    • Reply to customer service live chat and emails
    • Manage phone inquiries, emails and chats in a courteous, polite and efficient manner
    • Provide details and analysis of chatroom trends and backup for locate requests
    • Generate sales leads
    • Demonstrate understanding of quotes, markets, financial instruments, and trading concepts
    • Demonstrate the ability to process status reports, verify transactions and perform calculations to understand buying power
    • Establish proficient understanding and usage of order entry system, account management and quote software.
    • Assist internal brokers resolving customer service questions and issues
    • Work cooperatively and effectively with others, demonstrate ability to function in a team environment
    • Adhere and comply with Company policies, procedures and compliance per FINRA/SEC regulations.

    Qualifications:

    • The successful Registered Rep must be able to work as a collaborative team member in a fast paced and interactive environment.
    • Strong understanding of market terminology.
    • Must be able to communicate both verbally and in writing in a clear and precise manner.
    • Detail oriented, accurate and ability to multi task
    • Ability to work with a sense of urgency

    Requirements:

    • Minimum 2+ year's stock option brokerage experience preferred.
    • Strong understanding of margins, equities and options.
    • Excellent analytical skills and math aptitude.
    • Active Series 7 and Series 63 licenses preferred (will sponsor).
    • Bachelor's degree preferred.

    Check us out at:

    and and
    SuccessTrader | Regal Securities

    Regal Securities is an Equal Opportunity Employer offering a full range of competitive benefits.

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