- Loves dealing with people and has no problem explaining complex technical details in layman's terms
- Can work on their own and be trusted to complete their tasksThey should also be able to follow instructions when required - Candidates must be detail-oriented
- Has no problem creating and updating detailed documentation and entering notes into our time management system
- Possesses strong critical thinking skills
- Has the ability to see a problem or issue through to completion, all while regularly communicating with the customer
- Is not afraid or too complacent to point out areas or processes that could use improvement, whether on a client's network or within our own company
- Is a Team Player - everyone at our company works together and helps each other - we do not want employees that do not look out for the best interests of the team
- Takes great pride in their work, no matter what task they're working on
- Understands that number one rule: KEEP THE CLIENT HAPPY
- 2 or more years of general experience working on a Helpdesk / Service Desk and/or Field support team, supporting all aspects of small to medium sized business network technologies
- A minimum of 1 YEAR experience working in a field support role
- Experience installing, updating, and troubleshooting Windows 10 & 11 operating systems, as well as desktop & laptop hardware
- Supporting users within an Office 365 environment
- Experience supporting all aspects of end-user support, including troubleshooting email, 3rd-party applications, WiFi connectivity, basic network connectivity, network drive access, website connectivity & performance, etc.
- Experience supporting mobile devices (smart phones, tablets, etc.)
- Experience w/ network-based AntiVirus / EDR solutions (i.e., SentinelOne, Sophos, Bitdefender, Webroot, etc.)
- Experience maintaining & troubleshooting Windows 2016 / 2019 Servers (both operating systems & hardware)
- Experience installing & supporting network-based printers & copiers
- Experience configuring / troubleshooting managed network switches, firewalls (Fortinet experience a plus), and WiFi equipment
- Experience supporting users in Remote Desktop / Citrix-based environments
- Experience supporting virtualization technologies, specifically VMWare-based products (although experience w/ Citrix & Hyper-V is welcome)
- Experience working w/ a network-wide monitoring systems, configuring & responding to alerts
- Nettech is an Equal Opportunity Employer. Our positions offer competitive salary, benefits, holiday, vacation time, 401k Savings plan and the ability to grow.
- Competitive salary based on experience and qualifications. Range- $50,000-$65,000
- Health, vision, and dental benefits included.
- Job training & support.
- Great opportunity for advancement
-
IT Field Technician
6 days ago
New Charter Technologies Ruston, United StatesNettech, a New Charter Technologies Company, is looking for a qualified IT Field Technician join our exceptional team of professionals. Our success is attributed to quality solutions and outstanding client services. We offer a culture built on the principles of integrity, teamwor ...
-
Field Service Technician
10 minutes ago
TRUNO Company Monroe, United StatesSummary · This individual is on the front line, ensuring customer satisfaction by responding to requests for onsite service at customer locations in their assigned territory. · This position requires daily travel throughout the assigned service territory and includes benefits l ...
-
Spectrum Dynamics Grambling, United StatesMaster/ Technician for Train Safety and Electronics Management at the Subway (m/f/d) Train Safety and Electronics | Parts Workshops | Subway Vehicles | Rail Operations | Mobility Department | Stadtwerke München GmbH Field of Activity Technology Other Entry Level Experienced (m/f/ ...
-
Field Service Technician I
10 minutes ago
NCR Monroe, United StatesAbout NCRVOYIX · NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. ...
-
Electronics Technician
1 week ago
Radiant Enterprises Simsboro, United StatesAs one of the most successful and innovative personnel service companies in Germany, we are looking for an electrician (m/f/d) for our renowned client in Oppenau. Your tasks: - You will perform maintenance work on machines, as well as on buildings and infrastructure. Your profile ...
-
IT Help Desk PartTime
6 days ago
Technologix LLC Ruston, United States Part timeQuarterly Part-Time in Ruston, LA - Entry Level · Open to current Louisiana Tech University students · Reports to Strategic Initiatives Manager · Summary · We are looking for a qualified Help Desk Technician to provide fast and useful technical assistance on computer systems. You ...
-
IT Support Tech
5 days ago
Hunt Forest Products Ruston, United StatesThe IT Support Technician's role is to support and maintain the organizational computer systems, desktops, and peripherals. Includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performa ...
-
Panel Technician
3 days ago
Global Process Automation LLC Ruston, United StatesJob Description · Job DescriptionPanel Technician · Description: · As a Panel Technician you will be responsible for industrial control panel development and support. This role involves working with various cross-functional teams to provide development and support of complete co ...
-
Field Mechanic
1 week ago
H&E Equipment Services Monroe, United StatesJob Title: · Field Mechanic (Diesel Equipment)-Monroe, LA · Job Requisition: · R0016907 · Job Description: · H&E Equipment Services has an immediate opening for a Field Mechanic. An H&E Field Mechanic travels to customer job sites for the maintenance and repair of mechanical, ele ...
-
Fire Sprinkler Fitter
1 week ago
Guardian Fire Services Monroe, United StatesNorred Fire Systems is a leading provider of fire protection and safety solutions, committed to safeguarding lives and property. We are seeking a skilled and dedicated Fire Sprinkler Fitter to join our team of professionals in ensuring fire safety compliance and the installation ...
-
Cylinder Technician
1 week ago
MAG-TECH INC West Monroe, United StatesMagTech is currently hiring for a CylinderTechnician near Batavia, IL. Please apply below if you are interested and meet the qualifications below · Responsibilities: · Under the direct direction of the Plant Manager, the Cylinder Technician is responsible for tearing down all ...
-
Locomotive Electrician/Mechanic- Hodge, LA
1 week ago
Watco Companies, Inc. Hodge, United States· The Diesel Repair Technician inspects, repairs and maintains locomotives consistent with company polices. Team member will be required to perform mechanical related maintenance as required. The ability to work with others to be productive is essential to the success of this po ...
-
FSQA Assistant Manager
1 week ago
Foster Farms Farmerville, United StatesFoster Farms has been serving families since 1939. Since the founding days, Foster Farms has always been committed to providing consumers with the highest-quality, best-tasting poultry products available. Our commitment to excellence, honesty, quality, service, and our valued TEA ...
-
Schools - Behavior Specialist
2 days ago
ProCare Therapy Arcadia, United StatesJob Description · Job DescriptionMinimum 1+ years Behavior Specialist experience required. · Are you a Registered Behavior Technicianwho loves dedicating your time and services to children? We have the perfect opportunity for you then. The school district we partnered with has a ...
-
Schools - Behavior Specialist
1 week ago
ProCare Therapy Arcadia, United StatesJob Description · Job DescriptionMinimum 1+ years Behavior Specialist experience required. · Are you a Registered Behavior Technicianwho loves dedicating your time and services to children? We have the perfect opportunity for you then. The school district we partnered with has a ...
-
Industrial Security Technician II
1 week ago
Brightspeed Monroe, United StatesJob Description · Job DescriptionCompany Description · At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. · Backed by fun ...
-
HVAC Technical Support Rep
4 days ago
Watsco West Monroe, United StatesJob Description · Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. CE proudly distributes the Carrier, Bryant and Payne brands of HVAC equipment, as well as a full-line of aftermarket parts, supplies, and a ...
-
Schools - Behavior Specialist
1 week ago
ProCare Therapy Arcadia, United StatesJob Description · Job DescriptionMinimum 1+ years Behavior Specialist experience required. · Are you a Registered Behavior Technicianwho loves dedicating your time and services to children? We have the perfect opportunity for you then. The school district we partnered with has a ...
-
Industrial Security Technician II
1 day ago
BrightSpeed Monroe, United StatesCompany DescriptionAt Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.Backed by funds managed by Apollo Global Management, ...
-
HVAC Service Technician
6 days ago
Lane Valente Industries Monroe, United StatesJob Description · Job DescriptionLane Valente Industries is a Leading International construction and facility maintenance company with offices throughout the U.S. and Canada. · We have a strong in-house group of field technicians that services top U.S. corporations and are suppor ...
IT Field Technician - Ruston, United States - New Charter Technologies
Description
Nettech, a New Charter Technologies Company, is looking for a qualified IT Field Technician join our exceptional team of professionals. Our success is attributed to quality solutions and outstanding client services. We offer a culture built on the principles of integrity, teamwork, quality, contribution, and growth.
Field Technicians are responsible for service request involving on-site client visits. Field Technicians will work independently and as part of a team to answer customer requests, urgently analyze technical issues, address escalations, work with Engineers on projects, and act as point-of-contact for clients.
The Field Technician position involves a mix of traveling to customer offices to provide hands on, in-person support, along with work from the Nettech office.
Field Technicians will be exposed to and work on a wide variety of issues ranging from Level 1 (locked accounts, password resets, basic OS troubleshooting, re-locating equipment, etc.) to Level 3 (Windows server maintenance & troubleshooting, firewall maintenance & troubleshooting, troubleshooting LAN/WAN technologies, working w/ email servers, working on special projects, etc.).
The person chosen for this position will be exposed to a variety of local and wide area network technologies. We are looking for individuals with strong troubleshooting skills who can work through tough situations and solve challenging problems on their own. Job candidates must be energetic and focused, with a strong desire to learn new technologies & management / maintenance processes.
We seek an individual who loves working with people and can articulate technical problems into layman's terms for customers who are not technically adverse. Candidates must also demonstrate the ability to write clearly and effectively.
We Are Looking For Someone Who: