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    Assistant Director, Operations - Detroit, United States - Wayne State University

    Wayne State University
    Wayne State University Detroit, United States

    1 week ago

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    Description
    Assistant Director, Operations

    Wayne State University is searching for an experienced Assistant Director, Operations at its Detroit campus location.


    Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education.

    Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.


    Essential functions (job duties):

    JOB PURPOSE


    This position will be responsible for improving the operational systems and processes - specifically reporting and information flow of a business process.

    Responsible for processes and procedures used to ensure the efficient and accurate delivery of aid to all applicants as related to maintaining compliance with Federal, State and institutional financial aid regulations and policies.

    The main programs of operational responsibility of the unit include:

    Verification, Stafford Loans, Pell, Satisfactory Academic Progress, Professional Judgments and other program related processes that require a coordinated effort and collaboration across multiple units within the office.

    Work activities demand direct participation in strategic planning initiatives; development and training of business processes and procedures; on- going monitoring and compliance of government financial aid funds; preparation of statistical and analytical reports.


    ESSENTIAL FUNCTIONS


    Increase the effectiveness and efficiency of aid delivery through improvements to technology as well as coordination and communication between various departments and functions.


    Develop, implement, and execute operations to ensure delivery of aid in a timely manner while ensuring policies, standards, and administrative capability are ensured.


    Monitor daily operation of multiple technical processes within the Banner system while interacting with various members of the unit and within the campus wide community.

    Managing day-to-day processing of transactions between the U. S. Department of Education and the institution.


    Direct and support processing efforts within the unit while seeking system improvements to ensure compliance while improving customer service initiatives.

    Measure productivity and to determine needs of the office utilizing data and various analytics.


    Evaluate, analyze, and report on financial data and transactions to ensure compliance with accepted procedures and maintain effective budgetary controls.

    Assist with the development of training materials and procedures. Reconcile and generate month and year-end reports

    Provide supervision to staff within the unit.

    Conduct processing review and prepare audit documentation for Fiscal Compliance Unit.

    Support initiatives in the management team and organizationally that contribute to long-term operational excellence

    Manage and support campus wide default prevention initiatives Perform related tasks as assigned


    Unique duties:
    Position number N93739


    Qualifications:

    MINIMUM QUALIFICATIONS

    Education:
    Bachelor's degree


    Additional Education Information:
    Bachelor's degree from an accredited college or university or an equivalent combination of education and/or experience.


    Experience:
    Experienced


    Additional Experience Information:

    Minimum 4 years of full-time Financial Aid experience more specifically in Direct Loan, Pell, and Federal Financial Aid programs including reconciliation and close-out.

    Considerable experience in planning, development and implementation of Financial Aid programs, policies and procedures. Must posses skills in interpreting regulations to implement systems, practices, or programs.

    KNOWLEDGE, SKILLS & ABILITIES REQUIRED


    TECHNICAL KNOWLEDGE - Extensive working knowledge of Financial Aid policies and business procedures/practices as well as maintain a reasonable understanding of selected policies, procedures, and practices from offices that interact most closely with Financial Aid.

    Must have a comprehensive understanding of federal laws and regulations governing loan programs as well as those involving overall student eligibility for financial aid.

    Ability to develop and implement technical updates or enhancements with minimal supervision. knowledge of applied principles of accounting used in governmental systems.

    MANAGEMENT SKILLS - Outstanding strategic thinking skills and problem solving abilities. Demonstrated success in training staff in methods and procedures. Strong mentoring and coaching skills. Proven ability to motivate people and foster collaborations, and inspire confidence to meet common objectives.

    COMPUTER SKILLS - Proficient in Microsoft Office tools including Microsoft Word, Excel, Access and Outlook. Extensive knowledge of Banner a must.

    COMMUNICATIONS SKILLS - Ability to communicate clearly, concisely and professionally both verbally and in writing. Ability to challenge and debate issues of importance to the organization.


    Preferred qualifications:

    School/College/Division:
    H9- Student Affairs


    Primary department:
    H924- Student Financial Aid


    Employment type:

    • Regular Employee
    • Job type: Full Time
    • Job category: Staff/Administrative

    Funding/salary information:

    • Compensation type: Annual Salary
    • Hourly rate:
    • Salary minimum: TBD
    • Salary hire maximum: TBD

    Working conditions:
    Regular office environment


    Job openings:

    • Number of openings: 1
    • Reposted position: No
    • Reposted reason: None (New Requisition)
    • Prior posting/requisition number:

    Background check requirements:


    University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting work.

    If you are offered employment, the university will inform you if a background check is required.


    Equal employment opportunity statement:


    Wayne State University provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

    The university encourages applications from women, people of color and other underrepresented people. Wayne State is an affirmative action/equal opportunity employer.
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