- Respond to questions regarding patient care policies and treatment, and will assist UMC/UMCP in achieving a satisfactory outcome to report to hospital/clinic departments involved. All other related assigned duties
- Serves as an advocate for patients and their families to improve communications, efficiency and customer satisfaction within the facility.
- Provide leadership and expertise in the development, implementation, oversight, and evaluation of service initiatives.
- Utilizes Patient Experience feedback to drive improvement. Uses results for patient care improvement in conjunction with the committee involvement throughout the organization; Provides summary of PX feedback and comments to key leaders when necessary.
- Serves as an organizational expert for patient experience. Using CAHPS and vendor data to benchmark, develop, and offer Best Practice solutions for various departments/clinics throughout the health system.
- Coordinates and provides competency training by presenting at UMC/UMCP service meetings ( SIOP events, Patient Advisory Council, Webinars, New Employee Orientation); Provide patient satisfaction & competency training annually
- Evaluate current patient, family, physician, and staff education programs to ensure they align with a culture of patient-centered care and enhance the patient experience. Modify, eliminate, and/or replace programs, as necessary.
- High School Diploma or GED
- +2 years of related customer service and/or patience care experience
- Knowledge of service excellence / customer service principles and practices, and a strong working knowledge of process improvement, customer relations, conflict resolution strategies, and project development.
- Demonstrate effective communication skills, both oral and written, and interpersonal communication skills to effectively interact and provide assistance to a diverse group of individuals. Advisors must be able to effectively document / communicate procedural steps taken to resolve issues / concerns.
- Excellent priority management skills and the ability to consistently meet organizational / department deadlines and objectives. Advisors must be persons of influence while being able to pursue positive change, must be able to inspire change across multiple disciplines.
-
Assistant Director of Academic Advising
2 days ago
University of Oklahoma Norman, United StatesThe Dodge Family College of Arts and Sciences is looking for an Academic Advisor to join its team. The field of academic advising affords individuals opportunities for career progression based on professional experience and knowledge of the field. Th Director, Assistant, Leadersh ...
-
Client Advisor
5 days ago
Nelson Mazda Norman Norman, United StatesNelson Auto Group is changing the way people buy cars At Nelson, we believe our guests want and deserve a great and efficient buying experience. Our Client Advisors are the foundation of our guest experience, by providing a seamless, fun, and simple buying process. Our Client Adv ...
-
Assistant Director of Academic Advising
1 week ago
The University of Oklahoma Norman, United StatesThe Dodge Family College of Arts and Sciences is looking for an Academic Advisor to join its team. · The field of academic advising affords individuals opportunities for career progression based on professional experience and knowledge of the field. The Senior Associate Advisor d ...
-
Senior Associate Advisor
1 week ago
The University of Oklahoma Norman, United StatesThe Gibbs College of Architecture is seeking a Senior Associate Advisor to oversee student degree planning by recommending course sequencing and monitoring progress towards degree completion. · Key responsibilities to include: · * Communicates information regarding academic progr ...
-
Senior Wealth Advisor, Norman, OK
5 days ago
Savvy Wealth Norman, United StatesAbout the job Senior Wealth Advisor, Norman, OK · The Opportunity · Savvy Wealth is a technology-driven RIA shaping the future of wealth management. We hire top advisors with existing books of business and supercharge their growth with our proprietary software that streamlines ...
-
Senior Wealth Manager, Norman, OK
5 days ago
Savvy Wealth Norman, United StatesAbout the job Senior Wealth Manager, Norman, OK · The Opportunity · Savvy Wealth is a technology-driven RIA shaping the future of wealth management. We hire top advisors with existing books of business and supercharge their growth with our proprietary software that streamlines ...
-
Assistant Director of Academic Advising
1 week ago
University of Oklahoma Norman, United StatesJob Description · The Dodge Family College of Arts and Sciences is looking for an Academic Advisor to join its team. · The field of academic advising affords individuals opportunities for career progression based on professional experience and knowledge of the field. The Senior ...
-
RV Service Advisor
1 week ago
Blue Compass RV Norman, United StatesStart your journey with Blue Compass RV as we are looking a Service Advisor to join our team. · WHAT WE HAVE TO OFFER · Blue Compass RV based out of Fort Lauderdale is the fastest growing RV Company with more than 100+ RV dealerships across the country We staff each dealership wi ...
-
Catalyst Project Coordinator- TULSA
1 week ago
The University of Oklahoma Norman, United StatesProject Coordinator- SCM Student Services · The SCM Student Services Office is seeking to fill 2 positions in the role of Catalyst Project Coordinator. · Position Information: The Catalyst Project Coordinator will coordinate activities for the Catalyst project in the HRSA 2023 Me ...
-
Academic Advisor
6 days ago
InsideHigherEd Norman, United States Administrative Jobs ,Organization · At the University of Oklahoma, Academic Advisors play a critical role in student success. Advisors oversee student degree planning by recommending course sequencing and monitoring progress towards degree completion. Advisors communicate information regarding academ ...
-
Academic Advisor
6 days ago
InsideHigherEd Norman, United States Administrative Jobs ,Organization · The Dodge Family College of Arts and Sciences is looking for an Academic Advisor to join its team. · At the University of Oklahoma, Academic Advisors play a critical role in student success. Advisors oversee student degree planning by recommending course sequencin ...
-
Senior Associate Advisor
6 days ago
InsideHigherEd Norman, United StatesOrganization · The Gibbs College of Architecture is seeking a Senior Associate Advisor to oversee student degree planning by recommending course sequencing and monitoring progress towards degree completion. Key responsibilities to include: Communicates information regarding acade ...
-
Server
5 days ago
Denny Norman, United States Full timeThis job posting is for employment at an independently owned and operated franchisee of Denny's. · At Denny's, we love feeding people. If you have a passion for food and serving others, see what your future can hold at Denny's · As a Server, you're the guest's connection to the ...
-
Server
1 week ago
Denny Norman, United StatesThis job posting is for employment at an independently owned and operated franchisee of Dennys. · At Dennys, we love feeding people. If you have a passion for food and serving others, see what your future can hold at Dennys · As a Server, youre the guests connection to the dine ...
-
Academic Advisor
5 days ago
InsideHigherEd Norman, United States Administrative Jobs ,Organization · The College of Professional and Continuing Studies is pleased to announce our search for an Academic Advisor. The advisor is responsible for counseling and advising students and disseminating information. Duties include receiving, screening and responding to studen ...
-
National Business Consultant
5 days ago
Nextep Norman, United StatesAre you a highly motivated and experienced business consultant? Do you have a passion for helping businesses succeed and thrive? Nextep is seeking a National Business Consultant to join our team. As a National Business Consultant, you will work with clients of all sizes and indus ...
-
Service Advisor
2 weeks ago
Skyline Solutions Blanchard, OK, United States FreelanceDo you believe that the perfect job for you doesn't exist? Well, we have a different experience. With us, you will find the perfect job in the commercial sector that fits your life plan, with personal support and mutual appreciation being a given. · Responsibilities: · - You serv ...
-
Client Service Manager
1 day ago
ISS Corporate Solutions Norman, United StatesLet's be #BrilliantTogetherClient Service Manager Advance your career with the leading provider of corporate governance and responsible investment solutions. Institutional Shareholder Services (ISS STOXX) empowers investors and companies to build sustainable financial and social ...
-
Full Time Community Director
1 week ago
The University of Oklahoma Norman, OK, United States Full timeDirector of the Division of Architecture · University of Oklahoma, Norman · Gibbs College of Architecture (GCA) at the University of Oklahoma seeks applicants for a full-time Director for the Division of Architecture, starting July 1st, 2024. Home of the American School of Arch ...
-
Asset consultant
1 week ago
BlueWave Solutions Central City, United States Part timeRight now: take advantage of a new professional opportunity. Join our team as a · Financial Advisor (m/f/d) · Tasks and responsibilities · Financial advising - a profession as diverse as you are · Help people make the right decisions · There are not many professions where the opp ...
Patient Experience Advisor - Norman, United States - UMC Health System
Description
We've learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas.Job Summary
This Patient Experience Advisor is responsible for strengthening our culture of service, specifically by assisting the Patient Experience Manager and Chief Experience Officer with developing strategies and education to all levels of the organization.
This position serves as an advocate for patients and their families to facilitate improved communication efficiency and customer satisfaction.Reports to:
Manager: Assigned department manager(s)
Job Specific Responsibilities
Daily assignments may include but are not limited to:
N/A
Skills and Abilities
This position must interact closely with UMC medical staff and other ancillary areas in order to facilitate a quality multidisciplinary approach to patient care.
Furthermore, this position will interact with UMC customers to support the continuum of care following patient discharge. Requires constant communication with Information Management and Business Departments, and to a lesser degree with other departments.Physical Capabilities
Patient Experience Advisors should be emotionally and physically fit. The work of this position is balanced between sitting, standing, walking, lifting, carrying, and driving. This position requires the ability to hear and speak with others, verbal communication is necessary to improve service delivery. Employees must be able to see since they monitor the physical appearance of the hospital.
A high level of energy is needed, as this position encounters and maintains high activity, as a daily physical appearance is required to visit customers.
Environmental/Working Conditions
The position is subject to inside and outside environmental conditions. This position frequently travels to off-site locations; therefore, participation in certain activities will be based on presenting weather conditions.
UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
*Request for accommodations in the hire process should be directed to UMC Human Resources.