Jobs
>
Salt Lake City

    Customer Experience Associate - Salt Lake City, United States - Emil Capital Partners

    Emil Capital Partners
    Emil Capital Partners Salt Lake City, United States

    3 weeks ago

    Default job background
    Description
    Join the next generation of consumer brands and let's build something great, together.
    Ollie was born with the mission of improving the lives of pets and pet parents nationwide. We make human-grade pet food, tailored for each dog's nutritional needs, and deliver directly to our customers' doors. Through Ollie's carefully crafted meals and health services for members, dogs can truly live their healthiest, happiest lives.


    As a member of our growing team, you'll take part in a company culture that cares deeply about its work and its team members.

    Come join the Ollie Canine Care team


    Ollie is driven to make pets' lives healthier by making freshly-cooked, human-grade food for dogs that's delivered right to our customers' doorsteps.

    And our customers want the very best for their dogs.

    Together, we're hoping to embark (no pun intended) on some very long healthy journeys for our dogs powered by good fresh food.

    That's where you come in...


    We're looking for new members to join our Canine Care team, a small-knit pack that serves Ollie's best pups and their parents to our high-quality standards.

    We make sure that, from box to bowl, all our dogs (and our customers) are having the best experience possible.

    This role will report to the Customer Experience Shift Manager.


    While this position is currently fully remote, we plan to co-locate this team in Nashville, TN and Salt Lake City, UT when the time is appropriate.

    We are only seeking candidates in or local to those two locations.


    What You'll Do:
    Represent the Ollie brand voice to our current and prospective customers
    Deliver a memorable customer experience that helps to build long-term relationships with our pups and their pet parents
    Manage customer relationships across multiple channels, including emails, phones, our order management system, and more
    Accurately track and monitor customer feedback and interactions
    Help drive initiatives to accomplish our CX Vision of creating a world-class genuinely kind customer experience.
    Develop and lead projects and initiatives that improve the Ollie experience in Canine Care and beyond


    Who You Are:
    Put pets first.

    You love dogs and approach every dog with the same empathy and understanding as if it were your own.
    Value patience.


    You leverage your knowledge and communication skills (written and oral) to provide the best answers to our pup parents' many questions.

    Improvisation.

    You like finding new ways to tackle challenges, and nothing catches you off guard. You prefer guardrails to rules.
    Problem solver.

    Cutting through to the core of a problem and figuring out how to fix it energizes you.
    Fun.

    You don't mind occasional sloppy dog kisses and love sharing memes.


    Bonus Points If:
    You have a bachelor's Degree from an accredited four-year college or university.
    You have experience in customer-centric roles (retail, food service, etc.)
    You have experience with pets or health-foods preferred
    You have experience with Gladly or a similar platform a plus
    You are interested in working in a pet-friendly, fast-moving environment


    What You'll Get:
    Competitive hourly salary and a stake in the company
    Sponsored 401k program with employer match up to 4%
    Comprehensive health coverage including medical, dental and vision
    Paid parental leave
    1-week paw-ternity leave for new dog parents
    Ollie subscription for one dog
    Inspiring pack members


    What We Value:
    Keeping Dogs At The Heart

    Our profound love for dogs unites us and drives and inspires every aspect of our business. We

    wholeheartedly believe dogs make us better in life and at work.

    Being Courageous And Kind

    We create a safe, inclusive space for everyone to show up as their authentic selves. We check our egos at

    the door and speak our minds. We embrace diverse backgrounds and perspectives as they bring new and

    different ideas and ways of working together.

    Setting New Standards

    We believe in continually raising the bar, never settling for less than our best as a team and individuals. We

    keep improving from the quality of our products to our customer experience to how we work.

    Making Ollie The Best Chapter

    We are building an impactful business while making memorable experiences with one another. We celebrate

    our successes, learn from our failures, and enjoy our collective journey. Our time at Ollie should be a

    milestone in our careers.


    If you'd like to stand out, tell us in your cover letter why you're interested in joining Ollie and how your skills match the responsibilities detailed in this posting.

    Ollie embraces diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills.

    Ollie is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

    For individuals with disabilities who would like to request an accommodation, please include that in your application.

    #J-18808-Ljbffr
  • Fatpipe, Inc

    Computer Manufacturing Associate with experience

    2 weeks ago

    Fatpipe, Inc Salt Lake City, United States

    Job Description · Job DescriptionFatpipe is looking for a computer and manufacturing technician with 10+ years of experience working in a production environment and capable of assembling and shipping computer or related equipment. Only those who know how to assemble computers and ...

  • Ollie Pet Inc

    Customer Experience Associate

    4 weeks ago

    Ollie Pet Inc Salt Lake City, United States

    Ollie was born with the mission of improving the lives of pets and pet parents nationwide. We make human-grade pet food, tailored for each dog's nutritional needs, and deliver directly to our customers' doors. Through Ollie's carefully crafted meals and health services for member ...

  • Studio McGee

    Customer Experience Associate

    2 weeks ago

    Studio McGee Draper, United States

    We are looking for a hard-working, upbeat individual to join our growing Customer Experience team. As part of the customer experience team at McGee & Co., we strive to ensure that our customers have the same great feeling of quality products and services that they know from Studi ...

  • Studio McGee

    Customer Experience Associate

    3 weeks ago

    Studio McGee Draper, United States

    Job Description · Job DescriptionWe are looking for a hard-working, upbeat individual to join our growing Customer Experience team. As part of the customer experience team at McGee & Co., we strive to ensure that our customers have the same great feeling of quality products and s ...

  • H&P Executive Search

    Credit Associate

    2 days ago

    H&P Executive Search Salt Lake City, United States

    H&P is working with a reputable private equity firm based in Salt Lake City looking to hire an associate or senior associate. They focus on private credit investments across a variety of different industries. · The role involves: · Market research · Due diligence · Deal evaluatio ...

  • 2020 Companies, Inc.

    Dell Territory Sales Representative

    1 day ago

    2020 Companies, Inc. Salt Lake City, UT, United States

    Job Type: · Regular · Work Location: · Market - DELLFSM - Salt Lake City, UT · Overview: · 2020 Companies is hiring a full-time Brand Representative, representing our client, Dell. · About the Job · The Brand Representative (BA) will primarily be responsible for building relation ...

  • Pop-Up Talent

    Deputy Director

    1 week ago

    Pop-Up Talent Salt Lake City, United States

    Deputy Director · Salt Lake City, UT 84047 · A Utah non-profit member organization whose main purpose is representation, advocacy, networking, and providing services for members. · ROLE DESCRIPTION: · This is a full-time, on-site Deputy Director position located in the Salt Lake ...

  • St. Mark's Hospital

    pacu rn prn

    1 week ago

    St. Mark's Hospital Salt Lake City, United States HOS

    Description · Introduction · Do you have the PRN career opportunities as a(an) PACU RN PRN you want with your current employer? We have an exciting opportunity for you to join St. Mark's Hospital which is part of the nation's leading provider of healthcare services, HCA Healthca ...

  • STERIS

    Installer

    5 days ago

    STERIS Salt Lake City, United States

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. · Position Summary · Are you an independent go-getter that is mechanically inclined and that makes Customer sati ...

  • Harmons Grocery

    Customer Service Manager

    3 weeks ago

    Harmons Grocery Salt Lake City, United States

    $ $19.81 PER HOUR · GENERAL PURPOSE: · The purpose of this position is to ensure the smooth and efficient operation of the front end. This person will be providing exceptional customer service to all customers, training and mentoring front end associates, assisting with checking ...

  • Prime Inc

    1st shift Line Cook

    1 week ago

    Prime Inc Salt Lake City, United States

    Overview · Prime, Inc. is one of America's largest trucking operations which means we are critical in getting products delivered on time for about every industry you can think of. The work we do means your families can shop for groceries, get online orders, and have the supplies ...

  • Industrial Supply

    Receiving - Lift Operator

    2 hours ago

    Industrial Supply Salt Lake City, United States

    Job Description · Job summary · Receive product and help stage for proper stocking warehouse locations according to company procedures and in adherence with all safety policies and procedures. · Duties and Responsibilities: · Safely and efficiently operate a forklift to receive i ...

  • Ad Placement Partners

    Sales Account Executive

    2 weeks ago

    Ad Placement Partners Salt Lake City, United States

    Sales Account Executive - APP · Join the dynamic team at Ad Placement Partners, where innovation meets opportunity We're in search of passionate sales professionals eager to drive change in the advocacy and association marketplace. We empower agencies to broaden their scope and b ...

  • Coforge

    senior associate

    3 weeks ago

    Coforge Salt Lake City, United States

    Job Description Deskside associate Level 1.5 with experience in imaging, Laptops/Desktop trouble shooting, resolving printer issues, shipping and receiving equipment etc. Should have over 4 years experience in the following areas: - Imaging using Pix boot, SCCM and/or intune - E ...

  • St. Mark's Hospital

    OR Circulator RN PRN

    3 weeks ago

    St. Mark's Hospital Salt Lake City, United States

    Introduction · Do you have the PRN career opportunities as a(an) OR Circulator RN PRN you want with your current employer? We have an exciting opportunity for you to join St. Mark's Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare. · ...

  • TSYS

    Solutions Consultant I

    3 weeks ago

    TSYS Salt Lake City, United States Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions an ...

  • St. Mark's Hospital

    Registered Nurse

    1 day ago

    St. Mark's Hospital Salt Lake City, United States

    Introduction · Do you have the PRN career opportunities as a(an) PCU Step Down RN PRN you want with your current employer? We have an exciting opportunity for you to join St. Mark's Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare. · ...

  • LL Flooring

    Training Store Manager

    2 weeks ago

    LL Flooring Salt Lake City, United States

    $23/hr + GENEROUS BENEFITS including Weekly Pay. Want to learn more? Let's chat TODAY. · Apply NOW or EMAIL - your resume, location, and contact number for IMMEDIATE consideration · Opportunity- Retail Store Manager In Training: · The Retail Store Manager in Training is LL Fl ...

  • St. Mark's Hospital

    CMSU Med Surg RN New Tower Nights

    5 days ago

    St. Mark's Hospital Salt Lake City, United States

    Introduction · St. Mark's Hospital is committed to investing in the latest technology enabling nurses to work more efficiently. · Are you passionate about delivering patient-centered care? · Submit your application for CMSU Med Surg RN New Tower Nights position and spend more tim ...

  • University of Utah School of Medicine

    Postdoctoral Research Associate

    2 weeks ago

    University of Utah School of Medicine Salt Lake City, United States

    Role Description · We are actively recruiting a post-doc to design and implement cutting edge CRISPR CAS9 screens in primary human hematopoietic progenitors. This is a full-time on-site role for a Postdoctoral Research Associate at the University of Utah School of Medicine in Sal ...