Business Systems Analyst - Orange, United States - Electronic Transaction Consultants

Electronic Transaction Consultants Orange, United States

2 weeks ago

Description

Job Description

Job Summary :

Facilitate consistent, efficient, and effective communication between external customers and internal ETC project team in the Costa Mesa, CA office.

Work with development team and quality assurance team supporting all phases of the software development and delivery.

Essential Duties and Responsibilities :
This position includes the following duties. Other duties may be assigned to meet business needs.
Work to become a Subject Matter Expert on the tolling industry and on the ETC system functionality
Analyze and track statement of work / contract items through the life of the project
Participate in and document internal and customer kickoff meetings and requirement workshops
Work directly with external customers and internal team members to negotiate and translate scope of work items into workflow diagrams, system requirements, operational requirements and use cases
Facilitate process and technology discussions and action planning across functional groups
Reconcile conflicting information, identify potential risks, and accomplish requirements approval through excellent interpersonal skills
Update requirements documents with proper versioning throughout the project cycle
Work to the project plan for all deliverables including daily time tracking to project codes
Participate in project status meetings to ensure coordination and to raise issues/concerns/risks
Continually adjust individual priorities as team and project priorities change
Meet multiple deadlines and respond to multiple requests for support
Support the development team in translating business requirements into technical design
Triage system issues to aid the development team in understanding issues and prioritization
Support quality assurance efforts to translate use cases into test cases
Support customer training
Participate in training and mentoring efforts of project team members in areas of identified expertise

Experience and Skills

Qualifications/Requirements :
Must have excellent analytical and communication skills including asking good questions, listening to the answers, and restating the content accurately, completely, and succinctly both orally and in writing
Must be able to translate abstract or high-level information into useful/actionable written documentation
Must be able to work collaboratively and take direction from multiple inputs
Must be able to accept and manage changing priorities and address issues quickly and professionally
Demonstrated experience coordinating or supporting complex and/or large software projects is preferred
Experience working with external clients is highly valued
Must be passionate about learning and a constant learner
Must be confident, organized, and flexible
Must have a working knowledge of waterfall, agile and/or hybrid software development methodologies
Must have very strong skills with Microsoft Office applications including Outlook, Teams, Word, Excel, and Visio. Pluses include experience with SharePoint, PowerPoint, and Microsoft Project.
Proficiency with basic PL/SQL queries is a plus
Presentation and training facilitation is a plus
Accounting background is a plus

Educational Requirements:
Bachelor's degree in Information Technology, or equivalent degree.
MBA preferred.
Work experience highly valued.

Job Benefits
Electronic Transaction Consultants offers a Total Rewards plan designed with you and your family's health and wellness in mind that includes:
Paid days off (vacation, sick days, wellness days, bereavement leave)
Employer-paid health & dental plan
Healthcare spending account
401K Program
Employee and Family Assistance Program (EFAP)
Employee referral program

Pay Range:
$70-85K per year

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