Account Director - Metro Detroit - PTG

    PTG
    PTG Metro Detroit

    1 day ago

    $95,000 - $190,000 (USD) per year * Technology / Internet
    Description

    Role Overview

    The Account Director is responsible for the long-term health, retention, growth, and profitability of PTG's existing customer accounts. After a new logo is secured by the Account Executive, the Account Director becomes the primary owner of the relationship. This role functions as a strategic advisor, responsible for driving expansion revenue, renewals, recurring revenue, and multi-threaded executive relationships.

    Key Responsibilities

    Account Growth & Expansion

    • Lead upsell, cross-sell, and program expansion initiatives.
    • Build and maintain account plans, stakeholder maps, and multiyear growth strategies.
    • Identify client challenges and present PTG solutions that drive measurable outcomes.

    Relationship Ownership

    • Serve as the client's primary point of contact and trusted advisor.
    • Maintain deep relationships at the executive, operational, and field levels.
    • Conduct cadence calls, business reviews, and executive alignment meetings.

    Forecasting & Planning

    • Maintain accurate forecasting in Q360, including expansion pipeline and renewal schedules.
    • Monitor account health, satisfaction scores, and risk indicators.
    • Provide customer and industry insights back to PTG leadership.

    Cross-Functional Collaboration

    • Partner with Operations, Engineering, Warehouse, Purchasing, and Digital teams to ensure seamless delivery.
    • Collaborate with Project Managers to ensure customer expectations are met or exceeded.
    • Provide Voice of Customer feedback to Innovation, Sales Leadership, and Marketing.

    Renewals & Recurring Revenue

    • Own renewals for software, services, and managed programs.
    • Proactively address renewal risks 90–120 days in advance.
    • Increase recurring revenue penetration across accounts.

    Qualifications

    • Bachelor's degree in Business, Communications, Marketing, or related field; MBA or advanced business training preferred.
    • 5+ years of progressive experience in account management, enterprise sales, or client relationship leadership, preferably within AV integration, technology, or experiential industries.
    • Proven success managing a portfolio of accounts.
    • Demonstrated ability to develop and execute strategic account plans that drive growth, retention, and profitability.
    • Strong business acumen and financial literacy, with experience in forecasting, pricing strategy, and contract negotiation.
    • Excellent executive communication and presentation skills, with the ability to influence senior stakeholders internally and externally.
    • Skilled at navigating complex, multi-location client environments and coordinating cross-functional teams to deliver solutions.
    • Highly organized and self-directed with strong analytical and problem-solving abilities.
    • Proficiency in CRM tools (Q360 experience preferred).
    * This salary range is an estimation made by beBee
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