Director of Account Management-36569 - Detroit, Michigan, United States
1 day ago
Job description
Life at Harvard
Are you ready to be part of something Extraordinary? Look no further than Harvard is the largest family-owned provider of premier commercial janitorial and professional security services in the United States. We believe in the power of our people. Here, every team member is valued, empowered, and trained to contribute their best. We foster an inclusive workplace culture where diversity is celebrated and every voice matters.
A day in the life:
The Director of Account Management is responsible for overseeing and elevating Harvard's end-to-end client service delivery for our janitorial company. This role ensures seamless contract delivery, consistent service quality, strong client relationships, and business development through the RFP process, account retention, expansion, and client satisfaction initiatives. The Director serves as a key liaison between clients, operations, and sales to ensure expectations are met and exceeded.
What you'll do as an Exceptional Team Member
Leadership & Cross-Functional Collaboration
- Lead, mentor, and support account management team
- Align internal teams around client expectations and service standards
- Contribute to company-wide strategies focused on growth, retention, and operational excellence
Business Development
- Support new business pursuits by contributing operational and service expertise
- Align with Sales and Leadership to support client retention and account growth
- Identify upselling and cross-selling opportunities within existing accounts
- Participate in client presentations, renewals, and proposal development as needed
Contract Delivery & Operational Alignment
- Ensure smooth onboarding and transition of new client contracts
- Oversee ongoing contract performance to ensure scope, staffing, and service levels are met
- Collaborate closely with Operations and Field Management to ensure consistent service execution
- Monitor contract compliance, KPIs, and service-level agreements (SLAs)
Client Experience & Relationship Management
- Serve as the primary executive-level representative for key and strategic client accounts
- Build, maintain, and strengthen long-term client relationships
- Proactively address client concerns, service issues, and escalations
- Conduct and/or participate in regular client meetings, reviews, and satisfaction assessments
Quality Control & Continuous Improvement
- Develop and oversee quality assurance programs, inspections, and audit processes
- Analyze performance data and client feedback to identify improvement opportunities
- Implement corrective action plans when service standards are not met
- Drive continuous improvement initiatives across all client-facing services
What you'll need to be an Extraordinary Team Member
Qualifications & Experience
- Bachelor's degree in business, Operations, Hospitality, or related field (preferred)
- 5+ years of experience in client experience, operations, or account management
- Experience in janitorial, facilities management, or service-based industries strongly preferred
- Proven ability to manage complex client relationships and service contracts
- Strong understanding of quality control, operational workflows, and service delivery
Skills & Competencies
- Exceptional communication and relationship-building skills
- Strong problem-solving and decision-making abilities
- Results-driven with a focus on client satisfaction and retention
- Ability to work cross-functionally and lead through influence
- Highly organized with attention to detail
The Harvard Promise
Join our team of Extraordinary People committed to delivering Exceptional Service. Together, we'll redefine industry standards and create a workplace where your talent thrives. Discover your potential with Harvard Maintenance. Learn more about our company and culture, apply today and be part of something extraordinary.
Harvard is offering a competitive salary structure including benefit package with medical, dental, life, and long-term disability (LTD) insurance along with 401K Savings Plan.
An Equal Opportunity Employer --- M/F/D/V
Our Salary & Wage Details
Pay range: $190,000 � $210,000 per year
Similar jobs
The Director of Account Management oversees and elevates Harvard's end-to-end client service delivery for its janitorial company. This role ensures seamless contract delivery, consistent service quality, strong client relationships, and business development through the RFP proces ...
6 days ago
We're looking for an Accounting Manager to enhance our innovative and quality-driven team. · ...
3 days ago
Now Hiring: Accounting Manager · This is a great opportunity for someone who enjoys owning the close, driving reporting accuracy, and partnering cross-functionally (FP&A, Treasury, Tax, Audit) — while also leading and developing a small team. · What you'll own · Lead and elevate ...
3 days ago
This is a full-time on-site role for an Account Manager located in Detroit. The Account Manager will be responsible for managing client relationships and ensuring customer satisfaction. · Monitoring project progress · Collaborating with internal teams to meet client needs · Provi ...
1 week ago
This is an experienced Accounting Manager Consultant position for long-term engagement with financial institutions experience ideal. Financial processes oversight accuracy compliance established controls. · Manage month-end close process timely accurate reporting. · Oversee gener ...
1 week ago
We are hiring a newly created Account Manager role to grow OEM and Tier 1 customer relationships and support long-term market expansion. · Own and grow OEM and Tier 1 automotive customer accounts · Lead customer interaction across RFQs, quotations, pricing, and negotiations · ...
1 month ago
A leading manufacturer in the engineered components industry is seeking a Strategic Account Manager to join its Transportation-focused commercial team. · Support development and management of B2B relationships within assigned strategic accounts to achieve profitable growth · Rese ...
1 month ago
We are partnering with a highly respected European automation OEM with a strategic initiative to grow in North America.Most of the current customer base is in automotive, and this Michigan-based role is built to protect, expand, and develop those relationships—while also bringing ...
1 week ago
We're looking for an Accounting Manager to join our expanding organization. · This newly created position offers the chance to make a significant impact as a trusted financial advisor supporting accounting operations and being a key liaison for our client relationship. · Collabor ...
1 month ago
We are a top beverage sales company looking for a proven sales professional to out-hustle the competition and help make our local bars, grocery stores and restaurants successful with their beverage choices. · Eat · Sleep Sell Spirits Repeat: Our Account Managers sell beverages to ...
2 weeks ago
We are looking for an Account Manager to handle all facets of sales activities including customer service, sales presentations, sample development and after sale follow up. · ...
4 days ago
This is a confidential search for a seasoned Accounting Manager to join the organization's finance team.The role partners closely with the Director of Finance to support the month-end close process, oversee day-to-day financial operations, and lead a team of Staff Accountants. · ...
2 weeks ago
The Account Manager – Commercial Card is responsible for shaping and executing strategies to maintain and enhance the value of our portfolio. · ...
1 month ago
We are currently seeking an additional team member for the role of Account Manager to help expand our customer footprint in the United States.This position offers a unique opportunity to become a valued member of our dynamic team and actively help shape the future of US office. · ...
3 weeks ago
We are hiring for an Entry Level Sales Account Manager to help continue our growth efforts. · At Askia Inc, we specialize in customer acquisition, driving growth and success for our clients through innovative strategies and exceptional service. · We boast a positive work environm ...
3 days ago
We're looking for an experienced accounting manager to lead day-to-day accounting operations. · ...
1 month ago
This full-time hybrid role of Accounting Manager is based in the Detroit Metropolitan Area, · allowing for flexible work arrangements, · including some work-from-home availability.The Accounting Manager will oversee · the preparation and analysis of financial statements, ...
1 month ago
Robert Half is seeking an experienced Accounting Manager to join its Consulting practice in Southeastern Michigan. · Manage daily accounting operations, including AP, AR, GL, payroll, and cash management · ...
1 month ago
+Under the general direction of the Chief Financial Officer, plans and oversees work within the Fiscal Services Department, · + · + · ,valid_job:1} ...
2 weeks ago
Coordinate and report all activities to Huntington Place's Environmental Services Manager and Parking Director. · ...
1 month ago