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    Program Specialist - Memphis, United States - Veterans Health Administration

    Veterans Health Administration
    Veterans Health Administration Memphis, United States

    2 weeks ago

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    Description

    Summary

    The position of Program Specialist is in the office of Quality and Patient Safety. In this capacity, the employee participates actively in the operations of Risk Management under the Department of Quality and Patient Safety. The employee must have a high degree of analytical ability and knowledge of quality management, risk management, legal and peer review processes.

    Duties

    The incumbent's responsibilities will be to support the highly sensitive functions associated with the Medical Center's Risk Management programs, Peer Review Committee and coordination of the Hospital's Administrative Board of Investigation (ABI) program. The program specialist also provides administrative coverage when needed within Quality and Patient Safety (Q&PS). Duties include, but are not limited to:
  • Performs a wide range of non-routine program support and administrative functions that are essential to the facility's strategic plan for Quality and Safety, including a VACO directed spreadsheet that includes sensitive information related to Peer Review categories and assigned level of care.
  • Records Peer Review minutes and assists in drafting letters to both Independent and Dependent providers as on a
    monthly basis.
  • Identifies existing or potential problem areas as noted in the Peer Review minutes and interacts directly with the Chief of Staff and Risk Manager to confirm that the minutes are reconciled, and any open action item is closed.
  • Enters data associated with the various performance measure reports associated with risk management, torts, institutional disclosures and OIG document requests.
  • Assists the Risk Manger in the collection and analysis of Blue Alert and Rapid Response data collection that is reported to the CPR
    committee chair.
  • Organizes, compiles and summarizes the data collected and administratively assists in the ABI report writing process by checking for grammatical errors and formatting errors.
  • Administratively assists the ABI with completing the final report binder to include evidence, written sworn statements, and any other pertinent documentation.
  • Serves as Quality Management's secondary timekeeper.
    • Work Schedule: Monday - Friday, 8:00 am - 4:30 pm
    Compressed/Flexible: Not Eligible
    Telework: This position is not eligible for telework.
    Virtual: This is not a virtual position.
    Position Description/PD#: Program Specialist / PD504150
    Financial Disclosure Report: Not Required
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