Jobs
>
Victor

    IT Operations Analyst - Victor, United States - Cooper Companies

    Cooper Companies
    Cooper Companies Victor, United States

    2 weeks ago

    Default job background
    Description
    Job Description

    CooperVision, a division of CooperCompanies (NASDAQ:COO), is one of the world's leading manufacturers of soft contact lenses. The Company produces a full array of daily disposable, two-week and monthly contact lenses, all featuring advanced materials and optics. CooperVision has a strong heritage of solving the toughest vision challenges such as astigmatism, presbyopia and childhood myopia; and offers the most complete collection of spherical, toric and multifocal products available. Through a combination of innovative products and focused practitioner support, the company brings a refreshing perspective to the marketplace, creating real advantages for customers and wearers. For more information, visit

    Job Summary:

    Ensure that all operational IT related service needs are delivered while following all security and compliance procedures.

    Essential Functions & Accountabilities:
    • Identify problems, devise, and deliver proactive solutions to enhance quality of service and to prevent future problems. As required, analyze and highlight incident trends.
    • Supports the implementation of regional and global IT projects. Increased involvement with local IT and business initiatives. Provides related incident resolution supporting service transition.
    • Administers enterprise class IT systems and tools, including highly virtualized client computing environments.
    • Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
    • Executes accurate Access Management while following IT Security & Compliance procedures (Sarbanes Oxley).
    • Create and maintain knowledge documents, usage guides and FAQs for both IT and business team members. Develop and deliver user training.
    • Promotes user adherence to the organization's IT policies.
    • Collaborate with specialized teams supporting the client computing infrastructure and systems.
    • Liaise with global third-party client computing partners. Increased involvement with local IT agreements and vendors
    • Provide onsite and remote Service Management support functions, including incident resolution and request fulfillment to meet published SLA's
    • While following the Service Management process, ensure all incidents and requests from customers are recorded and updated within the Service Management tool.
    • Procures, installs, configures, tests, maintains, and troubleshoots client computing hardware and software.
    • Manage the client computing hardware and software lifecycles. Provides effective IT Asset Management.
    • Escalate tickets in accordance with IT procedures. .
    • Maintain and develop professional and technical knowledge by attending educational workshops, training events, reviewing applicable technical materials.
    • Participates in the IT Operations out of hours support rotation.
    Travel Requirements: Occasional travel to other sites (<10%).

    Qualifications

    Knowledge, Skills and Abilities:
    • Excellent technical knowledge of client computing hardware and software, including Microsoft Windows, Microsoft Office (and related products/cloud services), Active Directory Services, Systems Management and Deployment.
    • Working technical knowledge of current protocols, operating systems, and standards.
    • Technical knowledge of mobile devices (smart phones, tablets, etc.).
    • Ability to read and understand technical manuals, procedural documentation, and guides.
    • Ability to conduct research into technical problems and products as required.
    • Proven analytical and problem-solving abilities.
    • Strong customer service orientation, at ease liaising with all levels of the business.
    • Comprehensive written, verbal, and interpersonal communication skills.
    • Ability to present ideas in business and customer-friendly language.
    • Proficient in conducting group and/or individual user training.
    • Ability to effectively organize, prioritize and execute tasks in a high-pressure environment.
    • Extremely team-oriented and skilled in working within a collaborative environment.
    • Ability to collaborate with resources within multiple business support teams.
    Work Environment:
    • Sitting for extended periods of time.
    • Dexterity of hands and fingers to operate a computer keyboard, mouse, hand tools, and to handle other computer components.
    • Lifting and transporting of moderate to heavy objects, such as computers and peripherals.
    Experience:
    • Extensive support experience with current client computing operating systems and applications.
    • Familiarity with the principles of ITIL Service Management.
    • Proven track record of delivering against SLAs and Service Management targets.
    • Experience supporting hardware including laptops, desktops, mobile devices, peripherals etc.
    • Familiarity with IT procurement processes preferred.
    • Experience of supporting project implementations.
    Education:
    • College diploma or university degree in a related information technology field and/or minimum 5 years equivalent work experience.
    • Certifications and professional qualifications etc. desired.
    Affirmative Action/Equal Opportunity Employer. Minority/Female/Disability/Veteran

    For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $25.67 and $31.22 per hour and may include cost of living adjustments. The actual base pay includes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.

    #LI-RK1
  • Comcast

    Marketplace Ad Operations Analyst

    2 days ago

    Comcast Rochester, United States

    FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, were making it easier for buyers and sellers to transact across all screens, data types, and sa ...

  • Constellation Brands, Inc.

    Tax Analyst

    1 week ago

    Constellation Brands, Inc. Victor, United States

    Prepare income tax returns with a specific focus on international tax returns, while also expanding your understanding of the business. Monitor local country tax compliance and legal governance for specific international operations. Sharpen your tax Tax Analyst, Tax, Accounting, ...

  • CooperSurgical

    Senior Specialist, Pricing Analyst

    2 weeks ago

    CooperSurgical Victor, United States

    The Pricing Analyst works with complicated data sets from multiple sources to analyze competitor trends and market positioning. In collaboration with brand and customer marketing, the analyst recommends appropriate pricing to achieve the financial go Pricing Analyst, Pricing, Spe ...

  • Broadstone Net Lease, Inc.

    Senior Analyst, Corporate Finance

    1 week ago

    Broadstone Net Lease, Inc. Victor, United States

    The Senior Analyst, Corporate Finance & Investor Relations will contribute to forecasting, budgeting, and reporting on business performance and trends, as well as supporting the development of board and investor communication materials. In addition, the Senior Analyst will work c ...

  • Insero Talent Solutions

    Senior Corporate Financial Analyst and Investor Relations

    5 days ago

    Insero Talent Solutions Victor, United States

    Job Description · Job DescriptionInsero Talent Solutions has partnered with an industry leading and rapidly growing real estate and property management company in Victor, NY to recruit a Senior Corporate Financial Analyst. · Position Summary: · The Director, Corporate Finance is ...

  • Gorbel

    Tax Analyst

    1 week ago

    Gorbel Victor, United States

    Gorbel's mission is simple: We improve people's lives. · That mission guides everything we do, from the products and service we provide to our outside customers to the work environment we foster for our employees. We are a manufacturer of material handling and fall protection pr ...

  • Broadstone Net Lease, LLC

    Senior Analyst, Corporate Finance

    5 days ago

    Broadstone Net Lease, LLC Victor, United States

    Job Description · Job DescriptionThe Senior Analyst, Corporate Finance & Investor Relations will contribute to forecasting, budgeting, and reporting on business performance and trends, as well as supporting the development of board and investor communication materials. In additio ...

  • Quantum Ventures

    Lean Manager:in

    1 week ago

    Quantum Ventures Rochester, United States

    "Your workplace today will determine how mobility will feel tomorrow on rails, roads, and airways in Rochester. Whether you are a number cruncher, organizational talent, or analyst, with talent and passion, you will play a part in shaping future-oriented mobility and logistics so ...

  • RadNet

    Rev Cycle Performance Manager

    5 days ago

    RadNet Fairport, United States

    Job Description: · Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people wit ...

  • Seneca Foods

    Credit Analyst

    1 week ago

    Seneca Foods Fairport, United States

    Seneca Foods is one of North America's leading providers of packaged fruits and vegetables with facilities located throughout the United States.Our high quality products are primarily sourced from over 1,400 American farms. Seneca holds the largest share of the retail private lab ...

  • Baldwin Richardson Foods

    Supervisor Product Quality

    3 days ago

    Baldwin Richardson Foods Macedon, United States

    Job Description · Job DescriptionWHO WE ARE · Baldwin Richardson Foods is focused on enriching the flavor of life. As a full-service liquid products supplier and strategic partner to the food and beverage industry, Baldwin Richardson Foods combines its formulation expertise and u ...

  • Baldwin Richardson Foods

    Supervisor Product Quality

    1 week ago

    Baldwin Richardson Foods Macedon, United States

    Job Description · Job DescriptionOVERVIEWThis role leads the Quality Team to ensure the production of safe food by following Baldwin Richardson Foods' Quality and Food Safety policies and procedures across the plant supply chain. The Supervisor executes the Food Safety Plan (FSP) ...

  • Baldwin Richardson Foods

    Supervisor Product Quality

    1 week ago

    Baldwin Richardson Foods Macedon, United States

    Job Description · Job DescriptionWHO WE ARE · Baldwin Richardson Foods is focused on enriching the flavor of life. As a full-service liquid products supplier and strategic partner to the food and beverage industry, Baldwin Richardson Foods combines its formulation expertise and u ...

  • Nesco Resource, LLC

    QC Microbiological Analyst

    1 week ago

    Nesco Resource, LLC Rensselaer, United States

    A rapidly growing Biotech company is looking for a QC Microbiological Analyst to join their team. This is a one-year contract with the potential for extension or permanent hire · Quality Control Microbiology analysts perform a variety of microbiological responsibilities including ...

  • Bonadio Group, The

    Finance Analyst

    1 week ago

    Bonadio Group, The Pittsford, United States

    Overview: · The Bonadio Group is looking for a Finance Analyst to work with the Enterprise Finance team. This person will be responsible for providing timely, accurate, and reliable completion of work, and ensuring delivery of that work meets internal client expectations. This r ...

  • New York ISO

    Credit Risk Analyst

    1 week ago

    New York ISO Rensselaer, United States

    The New York Independent System Operator (NYISO) manages the efficient flow of electricity on more than 11,000 circuit-miles of high-voltage transmission lines, dispatching power from hundreds of generating units across the state. · The NYISO's Finance department invites applica ...

  • Nesco Resource

    Quality Control Analyst

    1 day ago

    Nesco Resource Rensselaer, United States

    Large, rapidly growing biotech organization is seeking a temporary QC Analyst to join their team This is a great opportunity to join an exciting, and robust company in the Albany area · Summary: Support the Quality Control (QC) department by providing basic laboratory and · monit ...

  • Eurofins Scientific

    gel electrophoresis post fellow

    1 week ago

    Eurofins Scientific Rensselaer, NY, United States

    Company Description · Eurofins PSS Insourcing provides tailored laboratory solutions for companies seeking to outsource their analytical testing needs. By partnering with Eurofins PSS Insourcing, businesses can access state-of-the-art laboratory facilities, equipment, and experti ...

  • RCM Technologies

    Data Analyst

    2 weeks ago

    RCM Technologies Rensselaer, United States

    Job Title: Data Analyst · Job Function:Ensures the accuracy and usefulness of data throughout the organization by implementing tools, defining quality rules, and collaborating with stakeholders. · Job Type: Full Time Contract · Location: Rensselaer, NY 12144 · Pay rate: up to ...

  • TalentBurst

    IT - Service - Lab Computing Analyst

    2 weeks ago

    TalentBurst Rensselaer, United States

    Job Title: Lab Computing Analyst · Location: Albany, NY 12207 · Duration: 6 Months extendable contract · Job Description: pplies professional-level technical skill and judgment to provide non-routine technical support for computer/data center operations. · Installs, configures a ...