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    Lab Customer Service Representative - Fort Collins, United States - US Health Services

    US Health Services
    US Health Services Fort Collins, United States

    4 weeks ago

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    Description


    Location: UCHealth Poudre Valley Hospital Main Hosp, US:CO:Fort Collins

    Department: PVH Lab Send Outs

    FTE: Full Time, 0.9, 72.00 hours per pay period (2 weeks)

    Shift: Days

    Pay: $ $24.83 / hour. Pay is dependent on applicant's relevant experience

    Summary:
    Serves as an initial point of contact and resource for internal and external inquiries regarding service issues on patient accounts.

    Responsibilities:
    Receives and responds to customer inquiries to ensure timely and accurate resolution of patient account issues.

    Reviews patient account history and contacts appropriate internal/external resources as necessary to investigate and resolve patient account issues.

    Refers/escalates issues to appropriate personnel as necessary. Documents/notes patient accounts regarding identified issues and responses taken.

    Performs other account-related and clerical activities as requested.

    Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.

    Requirements:
    • Minimum Required Education: High School diploma or GED.
      Required Licensure/Certification: None Required.
      Minimum Experience: None Required.
    We improve lives. In big ways through learning, healing, and discovery. In small, personal ways through human connection. But in all ways, we improve lives.

    UCHealth invests in its Workforce.

    UCHealth offers a Five Year Incentive Bonus to recognize employee's contributions to our success in quality, patient experience, organizational growth, financial goals, and tenure with UCHealth. The bonus accumulates annually each October and is paid out in October following completion of five years' employment.

    UCHealth offers their employees a competitive and comprehensive total rewards package:
    • Full medical, dental and vision coverage
    • Retirement plans to include 403(b) matching
    • Paid time off. Start your employment at UCHealth with PTO in your bank
    • Employer-paid life and disability insurance with additional buy-up coverage options
    • Tuition and continuing education reimbursement
    • Wellness benefits
    • Full suite of voluntary benefits such as identity theft protection and pet insurance
    • Education benefits for employees, including the opportunity to be eligible for 100% of tuition, books and fees paid for by UCHealth for specific educational degrees. Other programs may also qualify for up to $5,250 pre-paid by UCHealth or in the form of tuition reimbursement each calendar year
    Loan Repayment:
    • UCHealth is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program UCHealth provides employees with free assistance navigating the PSLF program to submit their federal student loans for forgiveness through Savi.
    UCHealth always welcomes talent. This position will be open for a minimum of three days and until a top applicant is identified.

    UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an affirmative action/equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity, transgender status, genetic information or veteran status. UCHealth does not discriminate against any "qualified applicant with a disability" as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization.

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