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Lenexa

    Product Support Technician - Lenexa, United States - Digital Ally

    Digital Ally
    Digital Ally Lenexa, United States

    4 weeks ago

    Default job background
    Description
    This job was posted by : For more information, please see: \ Digital Ally Inc

    \ \ \ Description:


    Job Title:
    Product Support Technician


    Reports To:
    Product Support Manager


    FLSA Status:
    Non-Exempt


    Department:
    Product Support


    Summary:
    Product Support Technicians should have a basic technical understanding of all Digital Ally products. This position should be able to find and follow all install guides, user manuals, troubleshooting documents, knowledge base articles and other documentation to successfully guide customers to a general problem resolution

    Accountability, Duties and Responsibilities include but are not limited to the following:


    The Product Support Technician is the first tier of support, responsible for answering phone calls and emails from customers in a timely fashion.

    Immediate problem resolution
    This position is required to create cases in our customer tracking database for every contact opportunity.
    Must be able to learn new products and applications as required to remain an expert.
    Other duties as assigned


    Qualification / Skills:
    Must be organized, self-motivated, able to take direction and apply it to all situations.
    Excellent communication skills both oral and written and must be able to utilize a computer on a daily basis
    A general understanding of automotive vehicle wiring is helpful
    Experienced in Microsoft Windows and server operating systems
    Computer and server operation, both hardware and software
    General wireless networking knowledge
    General network design knowledge
    Strong attention to detail
    Basic knowledge of Microsoft SQL products


    Education / Experience:
    High School Diploma or equivalent
    Technical computer training is preferred
    Previous Help Desk experience is preferred

    Physical

    Requirements:
    N/A


    Personal Protective Equipment:
    N/A


    Digital Ally is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability genetic information, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law.


    Further, it is our policy to take affirmative action to recruit minority and female employees for any position for which the employee or applicant for employment is qualified.

    Digital Ally provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in the job application process.

    If you have any difficulty using our online system and you need an accommodation due to a disability, you may contact the Human Resources department about your interest in employment.

    Any questions or concerns about this statement can be directed to Digital Ally\'s Human Resource Administrator at


    Requirements:
    \

    \ \


    PI
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