- Stand up the service desk to empower the onboarding and troubleshooting of the Space Force ENIGMA project.
- Manage quality assurance, scheduling, and coaching of Service Desk staff.
- Work with Enigma Engineers and customer to troubleshoot and resolve Major Incidents.
- Work with Programmers to develop Jira workflows to support Service Requests, Incidents, and Problems.
- Train Service Desk Leads and Service Desk Agents on common incidents and issues.
- Manage and contribute to Knowledge management system to aid in incident resolution.
- Work with ITSM Service Lead and Functional leads to continuously develop Knowledge Base Articles (KBA).
- Utilize Jira Service Management to track and monitor incidents and service Requests.
- Work with Programmers to set up and manage events from the Dynatrace tool.
- Develop technical KPIs and SLAs by capabilities tracked in tools; Draft and submit reports in a clear and understandable format for decision making and governance checking to PMO, for reporting to Space Force.
- Manage and lead the implementation of a single pane of glass that provides key performance metrics for the systems operations that are defined within the Service Design Package(s).
- Education: BA/BS
- Required
- Required
- Security Clearance Level: Secret
- Required
- Required
- Preferred
- Location: Onsite at LAAFB (Los Angeles, CA)
- Travel: Up to 10%
- 401K with company match.
- Comprehensive health and wellness packages.
- Internal mobility team dedicated to helping you own your career.
- Professional growth opportunities including paid education and certifications.
- Cutting-edge technology you can learn from.
- Rest and recharge with paid vacation and holidays.
-
Supervisor, Crane Operations
6 days ago
SPACE EXPLORATION TECHNOLOGIES CORP Hawthorne, United StatesSUPERVISOR, CRANE OPERATIONS (MAINTENANCE & SERVICE) · RESPONSIBILITIES: · Manage and coordinate the planning, budgeting, scheduling, and scope of work enforcement for facilities crane operations and elevator services. · Have high regard for personal safety and safety of other ...
-
Supervisor, Crane Operations
6 days ago
SpaceX Hawthorne, United StatesSpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. ...
-
Supervisor, Crane Operations
3 days ago
SpaceX Hawthorne, United StatesSpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. ...
-
Operations Supervisor
2 weeks ago
Veolia El Segundo, United States**Company Description** About Veolia North America** · **Job Description** Pay Rate**: $110000 to $130000 per year. · **BENEFITS** · Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are ...
-
Supervisor, Operations
1 month ago
DAVITA El Segundo, United States Full time601 Hawaii St, El Segundo, California, , United States of AmericaWe have a great opportunity for Regional Operations Supervisor The ideal candidate accomplishes company objectives by supervising the daily operations of a team of Care Coordinators. · LOCATION: Los Angeles area · E ...
-
Operations Supervisor
4 days ago
Precision Castparts Corp Gardena, United StatesCountry · United States of America · State / County · California · City · Gardena · Division · EPD · Company · Permaswage Gardena · Function · Operations · Workplace Type · On-Site · Position type · Full Time · Opportunity ID · 12446 · Company Profile · With more than 120 operati ...
-
Operations Supervisor
3 days ago
Precision Castparts Corp Gardena, United StatesLocation Profile: · Located in Gardena California, Permaswage designs and manufactures separable and permanent fluid fittings and installation tooling for aerospace and defense applications. · Position Summary: · The Manufacturing Supervisor provides leadership and supervise ...
-
Operations Supervisor
4 days ago
Geodis USA, Inc. Torrance, United StatesOperations Supervisor The Operations Supervisor is responsible for overseeing and coordinating warehouse activities such as shipping and receiving, maintaining an open dialogue with customers, storing, maintaining inventory levels, ordering, supervis Operations Supervisor, Operat ...
-
operations supervisor
3 weeks ago
Brunello Cucinelli USA Beverly Hills, United StatesAbout us: · "Those who work with us take part in the company's life. Everybody knows that their work is an indispensable contribution to our shared growth " · - Brunello Cucinelli · Brunello Cucinelli, founded in 1978 by the eponymous designer and entrepreneur, is an Italian h ...
-
Transportation Operations Supervisor
1 week ago
City of Gardena California Gardena, United StatesUnder general supervision, incumbent ensures the efficiency of daily transit operations through the effective performance of supervisory, operational and administrative duties. Incumbent supervises, coordinates and monitors the work of Bus Operators Operations Supervisor, Transpo ...
-
Department of Transportation El Segundo, United StatesServes as an Operations Supervisor in a terminal or en route facility, responsible for planning and directing operations within delegated areas of responsibility. Provides first line supervision to a team of Developmental and Certified Professional Controllers. · In addition to m ...
-
Operations Supervisor
3 weeks ago
FIS Pasadena, United States Experienced (relevant combo of work and education)Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor's Degree Travel Percentage : · 0% Job Description · About the role: · Position is required to supervise a team of associates that handle t ...
-
Operations Supervisor
6 days ago
Servicon San Fernando, United StatesWho We Are: We are women-owned and operated, with nearly 50 years of expertise as a leading environmental solutions provider, focused on infection prevention for complex facilities. As a local, privately held company, we are agile and can maneuver quickly to support the needs of ...
-
Supervisor Machining Operations
3 weeks ago
SpaceX Hawthorne, United StatesSpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal ofenabling human life on Mars. ...
-
Supervisor Machining Operations
3 weeks ago
SpaceX Hawthorne, United StatesSpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal ofenabling human life on Mars. ...
-
Operations Supervisor
3 days ago
OTB Group Beverly Hills, United StatesMaison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, rea ...
-
Operations Supervisor
2 weeks ago
UGI Utilities Gardena, United StatesRequistion Number: 23883 When you work for AmeriGas, you become a part of something BIG Founded in 1959, AmeriGas is the nation's premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicate ...
-
Delivery Operations Supervisor
4 days ago
Ride Circuit Santa Monica, United States**Delivery Operations Supervisor** · Santa Monica, CA **Circuit Delivery Operations Manager** · Circuit is looking for a motivated, energetic, and forward-thinking person to join our team. The Delivery Operations Supervisor will be expected to accomplish department objectives b ...
-
Delivery Operations Supervisor
2 weeks ago
Ride Circuit Santa Monica, United States**Delivery Operations Supervisor** · Santa Monica, CA · **Circuit Delivery Operations Manager** · Circuit is looking for a motivated, energetic, and forward-thinking person to join our team. The Delivery Operations Supervisor will be expected to accomplish department objectives ...
-
Operations Supervisor
2 weeks ago
Keurig Dr Pepper Inc. Los Angeles, United StatesLooking for a fresh start? A company help grow your skillset and advance your career? Apply Today We are happy to speak with you about your experience and how you may be a fit within our teams. Lots of exciting things are happening at KDP and we'd l Operations Supervisor, Operati ...
Operations Supervisor - El Segundo, United States - General Dynamics
![General Dynamics background](https://contents.bebee.com/companies/us/general-dynamics/background-bQo7f.png)
Description
Responsibilities for this PositionLocation:
USA CA El Segundo - 483 N Aviation Blvd (CAC126)
Full Part/Time:
Full time
Job Req:
RQ169516
Type of Requisition:
Regular
Clearance Level Must Currently Possess:
Secret
Clearance Level Must Be Able to Obtain:
Secret
Suitability:
Public Trust/Other Required:
None
Job Family:
Business Operations
Job Qualifications:
Skills:
IT Service Management Tools, ITSM, Service Desk
Certifications:
Experience:
5 + years of related experience
US Citizenship Required:
Yes
Job Description:
Operations Supervisor
Secure and expertly apply the latest technologies to advance the mission as an Operations Supervisor with GDIT. Your work in enterprise IT will help our clients overcome evolving demands and missions. Own the opportunity to accelerate digital modernization for our clients as you accelerate your career.
At GDIT, people are our differentiator. As an Operations Supervisor, you will help ensure today is safe and tomorrow is smarter.
Our work depends on an Operations Supervisor joining our team to work directly with the PMO and ITSM Service Delivery Lead to build and deliver a service desk for Space Forces newest mission.
HOW OPERATIONS SUPERVISOR WILL MAKE AN IMPACT:
LL NEED TO SUCCEED:
Experience:
At least 5 years' experience managing an ITSM team, with a focus on service desk, developing workflows, and training employees.
Skills:
Knowledgeable about ITSM tools and setting up workflows for them; Clear understanding of measuring processes and tool performance; Direct experience with Jira and Dynatrace is a bonus.
Skills:
Jira Service Management and ITIL 4 Foundations. Experience working with military organizations - preferably, Space Force.
GDIT IS YOUR PLACE:
The likely salary range for this position is $96,000 - $144,000. This is not, however, a guarantee of compensation or salary.
Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:40
Travel Required:
Less than 10%
Telecommuting Options:
Onsite
Work Location:
USA CA El Segundo
Additional Work Locations:
Total Rewards at
GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT.A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S.
government, defense and intelligence community.Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.
We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development.Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day.
From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
#J-18808-Ljbffr