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    Full Time Director - San Francisco, CA, United States - interface

    interface
    interface San Francisco, CA, United States

    4 weeks ago

    Default job background
    Full time
    Description
    ai is a leading Conversational AI SaaS company focused on providing cutting-edge solutions to the financial services industry. We serve close to 100 financial institutions today.

    We are one of the fastest-growing AI + financial technology companies in the industry, and we have grown 1800% in the last one year and recently featured as one of the top 100 fastest-growing fintech companies in Silicon Valley.

    Our mission is to empower every financial institution to scale efficiently and help its customers achieve financial wellness.
    Our core technology is built 100% in-house with several breakthroughs in Natural Language Understanding.

    Our parser is built based on zero-shot learning that helps us to launch industry-specific IVA that can achieve over 90% accuracy on Day-1.


    As Director of Implementation, you will:

    Ensures client needs are satisfied by constructing a partnership between the clients, engineering team, professional services team, partners, vendors, subcontractor organizations, and shared services team.

    Manage these partnerships continuously to ensure positive customer satisfaction.

    Build client satisfaction by formulating, developing, implementing, and delivering the application, technical, and business solutions, responding to client requirements as specified in the contract or Statement of Work.

    Develop scope and budget for delivery projects
    Ensure client launches/workshops are planned, resourced, and delivered to the highest standard
    Build & manage common operational processes across all products in product design, specification, overall product quality, and tactical execution
    Maintain effective communication with senior management to keep them aware of critical issues confronting product delivery and of the action plans for addressing those issues
    Be able to demonstrate value for money from tech delivery through tracking velocity and ensuring the quality of delivery
    Understand and Communicate client requirements regularly to the teams and work closely with designers, developers, and implementers to ensure the highest quality of service
    Identify, manage, and deliver changes in delivery scope through effective customer management while adhering to organizational change management policies and signed contracts with the customer
    Have 12+ years of experience managing delivery for enterprise product-based software companies
    Are Passionate about the possibilities at the intersection of AI + Banking
    Come from an engineering background, computer science (mandatory).

    Accountable for the effective and efficient delivery of products and services to customers through internal teams, partner teams, and subcontractors.

    Demonstrated evidence in a senior role whilst managing teams to exceed
    Experienced professional with a core background in software engineering and development with US customers
    Manage stakeholders' expectations and facilitate discussions across high-risk and complex or under-constrained timescales
    Design and implement frameworks for performance optimization, process maturity, delivery organization scalability, and asset reusability
    Lead a continual planning process in a very complex environment & plan beyond product delivery
    Monitor and improve account-wide delivery execution, reporting, and communication standards
    Have previously managed revenue forecasts and planning activities for professional services organizations
    Actively address the most complicated risks, issues, and dependencies, including where ownership exists outside the team, or no clear ownership exists
    We celebrate diversity and believe it is critical to our success as a company.

    We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status.

    For government reporting purposes, we ask candidates to respond to the below self-identification survey.

    As set forth in Interface AI's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

    If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.

    As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.


    A "disabled veteran" is one of the following:
    a veteran of the U.S.

    military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

    A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S.

    military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order
    Voluntary Self-Identification of Disability
    For government reporting purposes, we ask candidates to respond to the below self-identification survey.

    As set forth in Interface AI's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

    Race & Ethnicity Definitions

    If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.

    As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.


    A "disabled veteran" is one of the following:
    a veteran of the U.S.

    military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

    A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S.

    military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order
    Veteran Status Please select Veteran Status Voluntary Self-Identification of Disability
    We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. Your answer is confidential.

    If you want to learn more about the law or this form, visit the U.Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at .

    How do you know if you have a disability? A disability is a condition that substantially limits one or more of your "major life activities." If you have or have ever had such a condition, you are a person with a disability.


    Disabilities include, but are not limited to:
    Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
    Diabetes
    Epilepsy or other seizure disorder
    Intellectual or developmental disability
    Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
    Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
    Disability Status Please select Disability Status


    PUBLIC BURDEN STATEMENT:

    According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number.

    This survey should take about 5 minutes to complete.
    #
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