- Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) including: Individual Sales Volume, Units per Transaction (UPT) & Average Dollar per Transaction (ADT).
- Maintain a strong drive for results and a positive, team first attitude at all times.
- Ensure a welcoming client-focused environment which includes offering best in class service, in person, over the phone, and through electronic communication.
- Demonstrate exceptional product knowledge, engage clients through the craftsmanship & narratives of products.
- Partner with store and corporate management teams to ensure that each client issue is properly resolved to the benefit of the business.
- In coordination with management, participate in floor moves, merchandising, visual merchandising, and housekeeping as needed.
- Assist in preparing, packing, wrapping merchandise upon request.
- Participate in all inventory and cycle counts and protect the assets of the Boutique through understanding and complying with operating procedures.
- Keyholder; opening & closing procedures.
Knowledge, Skills, and Ability Requirements:- 3+ years Retail Sales and/or Client Service experience in a luxury consumer goods environment.
- Ability to develop strong and lasting relationships with people through strong communication, organization, and follow-through skills.
- Strong drive for business results with a passion for creativity, fashion, and the brand.
- Provide outstanding customer service across all mediums (in-person, written, phone, etc).
- Read, count, and write to accurately complete all business and client-related transactions.
- Ability to prioritize tasks and manage time in a fast-paced environment.
- Ability to work assigned shifts with reasonable flexibility, including nights, weekends, and holidays as scheduled.
- Ability to operate all equipment necessary to perform the job (answering phones, operating cash register, using computers, and all other office equipment).
- Willingness to adhere to all company policies, procedures, regulations, and standards.
- 3+ years Retail Sales and/or Client Service experience in a luxury consumer goods environment.
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Sales Supervisor, South Coast Plaza - Costa Mesa, United States - AMIRI
Description
Duties of the Sales Supervisor at AMIRI include, but are not limited to: