Jobs
>
Dallas

    Service Team Lead - Dallas, United States - Protos Security

    Protos Security
    Protos Security Dallas, United States

    2 weeks ago

    Default job background
    Description


    COMPANYSecurity Services Holdings and its subsidiaries provide technology enabled end-to-end security guard management services across the United States, Canada, and Puerto Rico.

    The company, headquartered in Norwalk, CT, has offices in New York, NY, Katy, TX, Philadelphia, PA, Cherry Hill, NJ, Daleville, VA, and Charleston, SC, is an emerging leader in the security service sector.

    Superior management processes combined with the security guard industrys best technology ensures better service and measurable cost savings.

    Security Services Holdings subsidiary, Protos Security (Protos), is the largest technology-enabled Security Officer Management company in the U.S..ROLEProtos is looking to hire a Team Lead who would assist Support Specialists and Scheduling Coordinators with scheduling, staffing, and monitoring of client security details.

    The Team Lead will be assigned to a Service Delivery shift and responsible for operations-related activity during the shift, ensuring the other scheduling coordinators on shift remain on task, duties are assigned accordingly, and customer service is given to clients.

    LOCATIONThe Service Delivery Team is located at our Dallas, Texas, facility and serves as the primary point of contact for off-duty officers and clients.

    JOB DUTIESThe ideal candidate for this position is an individual who enjoys providing world-class customer service and problem-solving solutions in a busy and energetic environment, primarily by telephone and email.

    The Team Lead will be responsible for the following:


    KEY FUNCTIONS:


    Quality Control Review tickets and sit with team members to teach and explain what was wrong and how to fix it.

    Audit Salesforce orders and RollKall shifts to ensure accuracyWeekly 1x1s with team membersReceive feedback from team members, and escalate as needed with the supervisorQuality assurance responsibilities by ensuring that Zendesk tickets are being responded to in a timely manner and salesforce orders are being completedCreate a culture within our organizationPre-screening for new hires.

    Taking recommendations to supervisor.

    Be available to train and coach new team membersIdentify process improvements and discuss them with the Director of Service DeliveryComplete schedules for the team, confirming we maintain 24.

    7 coverage and are adequately staffedCross-trained in scheduling to step in and assist, if neededOther duties as assigned


    ADDITIONAL RESPONSIBILITIES:

    Assume ownership of Zendesk tickets within your area of responsibility, ensuring tickets are resolved and communicatedEnsure follow-ups with clients are being conducted in a timely mannerIdentify process issues and provide solutionsDesign relationship developments with clients and officersRemove officers who do not align with our companys mission and valuesWork with subcontractors to ensure the level of service is exceptionalPresent KPI results to upper managementCommunicate customer feedback to the team and evaluate comments to drive continuous improvementSKILLS & QUALIFICATIONS 3+ years of experience in Customer Service or a similar roleSuperb attention to detail.

    Excellent written and oral communication skillsTeam player with the ability to work with others at all levels of the organizationAbility to plan, organize, prioritize assignments, and meet critical and established deadlines in a rapidly changing environmentAbility to learn quickly and work independently as part of a high-performance team.

    Strong customer service skills, in-person and by telephoneUnderstands and has practiced service methodologiesCOMPENSATION & BENEFITS Starting hourly pay with the potential for bonuses.

    Full-time schedule and rotating on-call weekendsHealth, Dental, and Vision Insurance coverage401K ProgramTwo weeks of paid vacation and sick days#J-18808-Ljbffr
  • Eclipse Innovations

    Team Lead

    3 weeks ago

    Eclipse Innovations Dallas, United States

    We are looking for an experienced Team Lead for Employment Law to join our legal team in Dallas. In this role, you will be responsible for overseeing all employment law matters, with a particular focus on individual and collective labor law topics. Here is a brief overview of the ...

  • Elara Caring

    Intake Team Lead

    4 days ago

    Elara Caring Dallas, United States

    At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Righ ...

  • Happy Hunters Agency

    Team Lead

    1 week ago

    Happy Hunters Agency Dallas, United States

    Company: VRX,Inc.Job Title: Team Lead- PS&E and SchematicsLocation: Dallas, TexasSalary: Strong SalaryAre You Ready to Drive the Future of Transportation in Texas?About Us: VRX, Inc. (VRX) is a woman-owned, award-winning program, maintenance, and asset management; construction ma ...

  • College Hunks Hauling Junk & Moving

    Team Lead

    1 week ago

    College Hunks Hauling Junk & Moving Dallas, United States

    No experience necessaryCollege Hunks Hauling Junk & Moving is the fastest-growing junk-hauling and moving franchise in America and has impressive brand recognition. The franchise has been featured on The Oprah Winfrey Show, ABC's Shark Tank, HGTV's House Hunters, AMC's The Pitch, ...

  • Horizon Group

    Team Lead

    3 days ago

    Horizon Group Garland, TX, United States Freelance

    At C&A, we value traditions as long as they don't hold us back. That's why we constantly reflect and evolve, in order to meet our own standards of reinventing and shaping the fashion industry sustainably. · The digital future of C&A is shaped by approximately 400 IT employees (m/ ...

  • Southwire Company LLC

    Lead, Team

    5 days ago

    Southwire Company LLC Carrollton, United States

    A leader in technology and innovation, Southwire Company, LLC is one of North America's largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, utility products, metal-clad cable, portable and electronic cord products, OEM wire produc ...

  • American Woodmark

    Team Lead

    3 weeks ago

    American Woodmark Dallas, United States Full time

    Job Description · The Lead Person's primary job function is to oversee staff in regard to productivity, safety and quality within a work cell or department. This position will be responsible for 10 to 20 positions and will report directly to a production supervisor. · ESSENTIAL ...

  • Orchard

    Team Lead

    1 week ago

    Orchard Dallas, United States Full time

    Join Orchard Brokerage and lead a high-performing team of 15-20 real estate agents. Orchard provides agents up to 12 seller appointments a month, access to unique client products to help them close, and best-in-class training and support. Recruit, support, and coach your team of ...

  • Protos Security, LLC

    Service Team Lead

    3 weeks ago

    Protos Security, LLC Dallas, United States

    COMPANY · Security Services Holdings and its subsidiaries provide technology enabled end-to-end security guard management services across the United States, Canada, and Puerto Rico. The company, headquartered in Norwalk, CT, has offices in New York, NY, Katy, TX, Philadelphia, P ...

  • Sunrise Communications AG

    Team leader French

    4 days ago

    Sunrise Communications AG Allen, United States

    **Team leader French (f/m) 100% - Lisbon, Portugal** · Les tlcommunications sont sans aucun doute l'un des secteurs les plus dynamiques au monde et Sunrise est l'un des endroits les plus passionnants de ce secteur. Sunrise, la plus grande entreprise de tlcommunications indpendan ...

  • Goodwill of Dallas

    Assistant Team Lead

    1 week ago

    Goodwill of Dallas Dallas, United States

    Partner with the Manager to mentor, coach, motivate and supervise Warehouse and Collection employees. Lead by example to ensure that all procedures and best practices are consistently followed. Comply with Agency policies and Donated Goods Retail sta Store Manager, Assistant Stor ...

  • Walmart

    Member Team Lead

    3 weeks ago

    Walmart DALLAS, United States

    What you'll do... Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates; communicating goals and feedback; training associates on processes and procedures; providing direction and g Team Lead, Accounting, Busine ...

  • CoreLogic

    team lead, operations

    3 weeks ago

    CoreLogic Dallas, TX, United States

    At CoreLogic, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team ...

  • Cyclotron, Inc.

    PMO Team Lead

    2 weeks ago

    Cyclotron, Inc. Dallas, United States

    PMO Team Lead · Location: Fully remote · Job Type: FTE · Reporting to: PMO Director · Objective: · The PMO Team Lead is responsible for leading and managing a team of up to 15 employees, overseeing the successful delivery of the project portfolio, achieving target utilization ...

  • MediaKind

    IT Server Team Lead

    3 weeks ago

    MediaKind Dallas, United States

    About us · MediaKind delivers the technology and expertise that continues to shape and lead the future of global media and entertainment. We stand at the forefront of the evolution of streaming technology. · Whether it's live or on-demand, continuous streaming or event-based, we ...

  • Encora

    Java team lead

    1 week ago

    Encora Dallas, United States

    Engineering Team lead.Mandatory: On-site in Dallas, TX (Hybrid 3 days a week) NOTE: Only locals · Duration: 12+ Months Need to be 10+yrs with Lead experience Java and related tech stack, Microservices, etc. · Google Cloud Platform · Offshore coordination. · Local to Dallas, or w ...

  • Bristlecone

    Integration Team Lead

    2 weeks ago

    Bristlecone Dallas, United States

    Bristlecone is the leading provider of AI-powered application transformation services for the connected supply chain, delivering end-to-end services and industry-specific solutions across the Industrial (manufacturing, high-tech, semiconductor), Consumer (retail, CPG, life scienc ...

  • Kuehne + Nagel

    Inventory Team Lead

    3 weeks ago

    Kuehne + Nagel Dallas, United States

    Inventory Team Lead | United States | US2042813 · Do you have inventory and supervisory experience? Are you looking for a career growth opportunity? Then consider joining us at Kuehne+Nagel, one of the most successful international logistics organizations, as a Warehouse Invento ...

  • UnitedHealth Group

    Enrollment Team Lead

    3 weeks ago

    UnitedHealth Group Dallas, United States

    Ability to work on sensitive subject matter with the highest level of discretion. Review and approve or deny PTO requests as well as track PTO. Responsible for updating the IEX schedules for all PTO including unscheduled absences (Phone Team only) As Enrollment, Team Lead, Lead, ...

  • Indochino

    Showroom Team Lead

    3 weeks ago

    Indochino Dallas, United States

    Job Description · Job DescriptionABOUT THE ROLE: · Indochino is always on the hunt for talented retail professionals to join our team Currently, we are looking for a Showroom Team Lead to join our Dallas Showroom. As the Showroom Team Lead, you will be an expert on Indochino styl ...