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    Ops Coordinator - San Jose, United States - United Site Services

    United Site Services
    United Site Services San Jose, United States

    Found in: Lensa US 4 C2 - 1 day ago

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    Description

    About USS:


    You may not always notice United Site Services, but we are always there - at construction sites, industrial facilities, and live events all across America.

    We take pride in providing essential services like portable restrooms, hand hygiene solutions, temporary fence, trailer solutions, roll off dumpsters and more, for customers across the country.

    From state parks to the largest music festivals in the nation, our team is on the road and behind the scenes helping our customers create easy, safe and clean experiences for their employees or patrons.

    Join a company that makes a difference in communities across the country while providing for yourself and your family.


    THE USS DIFFERENCE

    One-stop-shop for temporary site services, offering a full line of portable restrooms, hand hygiene solutions, temporary fence, trailer solutions and more.

    The largest inventory of equipment in the country.
    Coast-to-coast coverage with over 130+ locations in 27 states

    and growing


    Overview:


    The Operations Coordinator communicates daily transportation activities to the team to ensure service and delivery goals are achieved on time.

    This position can be responsible for various aspects of dispatch including fielding incoming calls from employees and customers, routing of drivers, and account/customer resolution.


    Responsibilities:
    Communicate information and instructions to drivers (schedules, route changes, road conditions, accidents, emergencies, etc.) informing them of a variety of situations that may impact their scheduled services or deliveries
    Handle all customer call-ins and updates customer on expected delivery/service times
    Make outgoing calls to customers regarding issues such as locked gates and missed services
    Support drivers during reported emergencies and provide appropriate resources to assist with issues
    Work with the customer service department on scheduling deliveries or services
    Post route & pick-ups and deliveries and sequences routes & pick up and deliveries as needed
    Review driver manifests at end of day to ensure that pencil notes have been documented and work with drivers to capture delivery/service information
    Conduct route check in to ensure that all information on the manifest is accurate and complete so that it can be posted properly
    Keep Operations Manager updated on issues and resolution of issues
    Perform other duties as assigned


    Qualifications:
    Customer Service
    Teamwork
    Organization
    Time Management
    Communications
    Decision Making and Problem Solving


    Physical Requirements:
    Sit while answering phones or reply to emails
    Use hands and fingers to handle, control or feel objects tools or controls
    Repeat the same movements when entering data
    See details of objects that are less than a few feet away
    Speak clearly so listeners can understand
    Understand the speech of another person
    Focus on one source of sound and ignore others
    Hear sounds and recognize the difference between them
    See differences between colors, shades and brightness


    Benefit Summary:
    All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:
    Holiday & Paid Time Off (pro-rated for Part-Time employees)
    Medical/Pharmacy
    Dental
    Vision
    Employer-Paid Short-Term Disability
    Employer-Paid Long-Term Disability
    Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
    Voluntary Employee Life & Accidental Death and Dismemberment
    Voluntary Spousal Life
    Voluntary Dependent Life
    Hospital Indemnity, Accident and Critical Illness
    Commuter/Transit Account
    Healthcare Flexible Spending Account
    Dependent Care Flexible Spending Account
    Health Savings Account
    401(k) with employer match
    Employer-Paid Employee Assistance Program (EAP)
    Employee Discounts


    Salary Range:
    $15.50

    $25.50

    / hour


    Pay Transparency Statement:


    At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US.

    Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications.

    Our total compensation package includes base pay plus a comprehensive benefits program.


    EEO Statement:
    United Site Services is an equal opportunity employer.

    In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law.

    Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

    #J-18808-Ljbffr

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