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Quincy

    Senior Deskside Technician - Quincy, United States - Cynet Systems

    Cynet Systems
    Cynet Systems Quincy, United States

    1 week ago

    Default job background
    Description
    Job Description:
    • Provides technical support for computers and associated networks for office works as well as employees in a large distribution center.
    Responsibilities:
    • Provide customer support for laptop, mobile devices and applications through walk up service (hours of operation 8-4).
    • Provide customer support at desk for desktop pcs, laptops, peripherals, phones, printers, multi-function devices and applications within the distribution center.
    • Network jack activations.
    • Inventory management.
    • PC imaging.
    • Track work through IT Service Management System.
    • Track asset status / ownership through Asset Management System.
    • Deploy computers to new hires through walk up service, perform initial logon / configuration.
    • Network connectivity for end users.
    • Troubleshooting of MS Office 365 Tools in Enterprise Suite.
    • Collaborate with Techs across all US Deskside Teams.
    • First level A/V and V/C equipment support.
    • Windows 10 knowledge.
    • Competency in use of Office 365 Outlook, Word, Excel, PowerPoint, Teams, Yammer, Stream, OneDrive, SharePoint in an Enterprise environment.
    • Troubleshooting issues with Exchange online and Exchange on premise.
    • IT Service Management Tools (eg. Remedy, ServiceNow).
    • sset Management Tools (Remedy).
    • ctive Directory (equipment organization, lookups, password management).
    Top Requirements:
    • MS Office.
    • Desktop Troubleshooting.
    • Mobile Device Support.
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