Customer Service Representative - Stuart, United States - NuCO2

NuCO2 Stuart, United States

1 day ago

Part time

Description

** Customer Service Representative - PART TIME ONLY**

**Job Category****:** Customer Service **Requisition Number****:** CUSTO001446 Showing 1 location **Job Details**

**Description**

**ESSENTIAL DUTIES AND RESPONSIBILITIES:**

Delivering WOW Service by answering a preset number of inbound calls based on scheduled shift and performing diagnostic troubleshooting of NuCO2 equipment as it relates to beverage carbonation

Utilizing deductive reasoning to ask probing questions, gather information and determine the correct course of action for each caller while ensuring all safety protocols are adhered to strictly

Duties include, but are not limited to, remote troubleshooting of bulk CO2 tanks, High Pressure Cylinder Fill Systems, CO2 monitors, Nitrogen generators and gas blenders for soda fountains and beer systems, analysis of delivery and usage history, root cause identification, accurately processing customer requests for delivery & service, collaboration with other departments for escalation of critical matters, processing sales leads, payment processing, understanding/conveying details about products and programs for all beverage carbonation solutions offered

Address and resolve customer inquiries via customer service email inbox as well as online live chat service

Demonstrating independence and initiative to find creative, unique solutions to complex issues

Effectively communicating with customers to obtain pertinent information & understand their requests

Effectively managing a heavy influx of job specific information via email updates and memos and demonstrating accountability for acting immediately on such updates

Acting Like An Owner as it relates to building job knowledge by demonstrating focus on information retention in training classes as well on the job coaching and inquisitively asking questions

Determining proper call coding, documentation, and routing

Demonstrating a positive attitude about NuCO2 NuCO2 and being courteous and efficient in all interactions

Meeting all call handling metrics for productivity, accuracy, and quality

**JOB REQUIREMENTS**

**QUALIFICATIONS:**

Ability to apply deductive reasoning to complex situations

Ability to utilize active listening skills and interpret information which is presented verbally as well as to convey information verbally

Ability to read and comprehend detailed instructions and correspondence and to document all activity accurately and thoroughly

Ability to read and interpret documents such as contracts, pricing, and equipment

Ability to understand billing invoicing systems, screens, and codes

Ability to add, subtract, multiply, divide in all units of measure using whole numbers, fractions, and decimals

Ability to type a minimum of 35 wpm, use a multiple line telephone in and ACD environment

Basic experience using Outlook, MS Excel 2007, and MS Word,

Experience using JDE software preferred

Excellent customer service skills- ability to go above and beyond to meet customer needs

Must be very organized, multi-task and be detail-oriented

Effective team player with excellent interpersonal skills

Effective problem solving problem-solving skills with an attention to detail

Effective oral communication and listening skills

Must have pleasant telephone voice/manner/etiquette skills

**EDUCATION AND TRAINING:**

High school diploma or general education degree (GED)

**EXPERIENCE:**

Two years of customer service experience in a call center environment preferably in retail, airline, food service or service delivery industry.

Restaurant/Food Service/Manufacturing and or mechanical background highly desired

**COMMUNICATION AND COGNITIVE ABILITIES:**

Exemplifies NuCO2 Values in all interactions with both internal and external customers

Acts Like An Owner by demonstrating a high level of personal integrity and ethics

Delivers WOW Service by utilizing a communication style that builds rapport and inspires trust

Makes It Better Every Day by placing the good of the organization above personal gain

Wins As A Team by demonstrating ability to work collaboratively with others, making contributions to improve the organization beyond stated job requirements, and effectively utilizing time and resources

Projects credibility and poise even in highly visible, confrontational situations

Acts Like An Owner by taking an active interest in professional development and growth

**Skills**

**Preferred**

**Bilingual** *Novice* **Microsoft Office** *Novice* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Job Security****:** Inspired to perform well by the knowledge that your job is safe **Goal Completion****:** Inspired to perform well by the completion of tasks **Education**

**Preferred**

High School or better.

**Experience**

**Preferred**

**2 years:** Call Center

**2 years:** Customer Service

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)

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