- Inbound call center experience
- Experience supporting commercial banking customers
- Strong written and oral communication skills
-
Service Desk Specialist
1 day ago
My3Tech Raleigh, United StatesWe are seeking a dedicated "Service Desk Specialist" to join our team. · Job: Service Desk Specialist · Location : 3700 Wake Forest Rd Raleigh NC 27609 · Duration: Long term Contract · This is a remote position. This candidate will work either: Sat – Tues Sat and Sun hours are 7 ...
-
Service Desk Specialist
1 day ago
Infojini Inc Raleigh, United StatesRemote · candidate will work either: Sat – Tues - Sat and Sun hours are 7am – 7pm and Mon and Tues hours are 7am to 4pm so it's a 40 hour week OR Wed – Sat - Wed and Saturday hours are 7am to 7pm and Thurs and Fri hours are 8am to 4pm so it's a 40 hour week. · Below is the job de ...
-
Customer Service Specialist
6 days ago
Innovative Talent Solutions Raleigh, United StatesJob Description · Job DescriptionCustomer Service Specialist- Remote · Don't miss the opportunity to work as a Customer Service Specialist for an Industry-Leading Global Company · What You'll Get: · As Customer Service Specialist, you will receive competitive compensation, 401k, ...
-
Customer Service Specialist
1 week ago
RI International Raleigh, United StatesRI International is the leader in Peer-Powered Support to those in crisis for mental health and substance use. Our Mission is to empower people to recover, succeed in accomplishing their goals, find meaning and purpose in life, and reconnect with the Customer Service Specialist, ...
-
Office Service Specialist
6 days ago
IST Management Services, Inc. Raleigh, United StatesOverview · Consider a new career today as a Service Specialist Team Member with IST Management Services, the fastest-growing, national, facilities management company in the industry. IST Management is a BPO Company (Business Process Outsourcing) specializing in providing solution ...
-
Treasury Services Specialist
2 weeks ago
Commercial Bank of California Irvine, United StatesJob Description · Job DescriptionJOB SUMMARY · The Treasury Services Specialist is responsible for the implementation of electronic banking / cash management services, onboarding, client training, ongoing client support and application maintenance. TSS must maintain treasury serv ...
-
Revenue Services Specialist I
1 week ago
Duke Energy Raleigh, United StatesThis position is responsible for executing billing, payment processing and accounts receivable management job tasks for Duke Energys utility, mass market customer segment. Performs tasks necessary to comply with regulatory requirements and SOX finan Payment Processing, Revenue, S ...
-
Customer Service Specialist I
6 days ago
ALTA IT Services Raleigh, United StatesJob Description · Job DescriptionTitle: Customer Service Specialist I – Hybrid (on-site & remote) · Location: Raleigh, NC - 2 days/month in office, and the rest of the days are Remote · Status: US Citizens OR Green Card Holders are required, per client requirements · Compensation ...
-
Service Now Technical Specialist
5 days ago
Serigor Inc. Raleigh, United StatesJob Description · Job DescriptionJob Title: Service Now Technical Specialist (Remote) · Location: Raleigh, NC · Duration: 12+ Months · Job Description: · ServiceNow Technical Specialist with expertise in Service Providers and platform strategy. Work directly with customers to cap ...
-
Hospital and Physician Services Specialist
3 weeks ago
Raleigh Radiology Raleigh, United StatesJob Description · Job DescriptionDescription:I. INTRODUCTION · A. This position is based at Raleigh Radiology Business Support Services, a business office supporting the operations of all Raleigh Radiology free-standing outpatient imaging centers, located at 5220 Greens Dairy Roa ...
-
Intake Specialist Surgical Services
1 week ago
UNC Health Care Raleigh, United StatesJob Description · Description · Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve. · Summary: · The Intake Specialist is responsible for collecting accurate demo ...
-
Intake Specialist Surgical Services
5 days ago
UNC Health Raleigh, United StatesBecome part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.Summary:The Intake Specialist is responsible for collecting accurate demographic, financial, and medical informati ...
-
Revenue Services Specialist I
6 days ago
Duke Energy Raleigh, United StatesMore than a career - a chance to make a difference in people's lives. · Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities f ...
-
Revenue Services Specialist I
4 days ago
Duke Energy Raleigh, United StatesMore than a career - a chance to make a difference in people's lives. · Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities f ...
-
HVDC Services Proposal Specialist
3 weeks ago
Siemens Energy Raleigh, United StatesAbout the Role · Location · United States of America · North Carolina · Raleigh · Company · Siemens Energy, Inc. · Organization · Grid Technologies · Business Unit · Service · Full / Part time · Full-time · Experience Level · Experienced Professional · How You will Make an Impact ...
-
PNC Bank NA Raleigh, United States Full timeDescription · Provides and may lead a variety of financial management and accounting services. · Prepares internal financial and business metric reports and provides information to support quarterly and annual external reports. · Leads annual budget process and monthly forecast ...
-
Access Network Production Services Specialist
4 weeks ago
Bank of America Raleigh, United StatesAccess Network Production Services Specialist · Raleigh, North Carolina · **Job Description:** · **About us:** · At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run o ...
-
AHEAD USA Raleigh, United StatesAHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. · At AHEAD, we prioritize creating a culture of belonging, wh ...
-
Raleigh Radiology Raleigh, United StatesJob Description · Job DescriptionDescription:This position is fully remote and based at Raleigh Radiology Business Support Services located at 5220 Greens Dairy Road, Raleigh NC Remote training will be provided for the first week. Work hours are Saturday-Sunday, 3:30 a.m.-4:00 p. ...
-
LUX Salon Guest Services Specialist
5 days ago
LUX SALON AND SPA INC Raleigh, United StatesJob Description · Job DescriptionThe Guest Services Specialist at LUX Salon is a key role on our team. As a full-time position, you will be responsible for a variety of day-to-day activities to ensure our clients receive the exceptional salon experience that we pride ourselves in ...
Client Service Specialist - Raleigh, North Carolina, United States - First Citizens Bank
Description
Overview:
This is a hybrid position located in Raleigh, NC and candidates must live within a commutable distance of this office location.
The schedule for this role is typically Monday through Friday covering the closing shift (subject to change based upon business needs) of 8:30am - 5:30pm Pacific Standard Time.
This position provides advanced operational support for a business unit in the execution of daily activities. Facilitates processes and associate workflow while ensuring compliance with all applicable regulations and policies. Maintains records or systems crucial for business operations. Answers inquiries and resolves issues, updating department records or systems accordingly, in alignment with service standards and business goals. Assists in the identification of process inefficiencies or opportunities for improvement. May guide less experienced specialists on the team through knowledge in the area of work.Responsibilities:
Service - Answers inbound communications to service accounts, fulfill requests, or address issues. Determines target needs and provides resolution while maintaining a high standard of service. Identifies appropriate course of action for more complex issues or disputes.
Operational Support - Performs various operational tasks that occur during customer, vendor, and associate inquiries. Streamlines the workflow for other associates within the business unit through operational activities. Identifies and communicates process inefficiencies. May offer recommendations for process improvements.
Documentation - Handles standard documentation associated with daily activities, which may include processing, reviewing, or distributing materials. Maintains and updates department records either physically or within a system.
Business Proficiency - Provides knowledge in area of work.
Reviews and maintains knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, and compliant.
Utilizes product, system, or process familiarity to resolve problems and handle customer requests. May offer guidance and direction to less experienced specialists through knowledge in area of work.Qualifications:
Basic
Qualifications:
High School Diploma or GED and 2 years of experience in Financial Services or Operations Support
Preferred
Qualifications:
Client Service Specialist professionals in Raleigh
-
Kristen Votta
Education Professional
-
Octavia Stephens
Customer Relationship Advocate
-
Jose Zacharias
CRM Developer | Application Support Engineer
-
Miguel Obscura
Compelling relationship builder
-
Justin Laramee
Business Analyst
-
Bonnie Leazer
Mortgage Loan Originator