Guest Services Representative NorthPoint Dental - Minneapolis, United States - Hennepin County, MN

Description

Salary: $43, $57,072.34 Annually

Location : Minneapolis, MN 55411

Job Type: Full-time

Job Number: 24NP840KB67

Department: NorthPoint Health & Wellness

Division: NP Appointments/Call Center

Opening Date: 04/30/2024

Closing Date: 5/6/2024 11:59 PM Central

Description

NorthPoint Health & Wellness Center, a state-of-the-art multicultural, community-based medical and dental clinic is seeking someone who enjoys working with the public, has strong communication skills, and a desire to help others while serving the community to fill their Guest Services Representative position. This position is responsible for the reception, registration, appointment scheduling, referrals, calls, scanning, and facilitating the patient flow of all dental appointments.

Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit the employee referral program page.

Location and hours:
This position will be on-site at the NorthPoint Health & Wellness Center at 2220 Plymouth Avenue North Minneapolis, MN Work hours will vary and are Monday through Friday, between 8 a.m. and 5 p.m. Some Saturday shifts will be required from 8 a.m. - 12 p.m. on a rotating basis. This position may have some evening hours working until 7 p.m. This position will also provide backup as needed for the other dental clinic at 800 West Broadway, Minneapolis, MN

About the position type:
This is a full-time, benefit earning position.
This position is internally classified as an Office Specialist III.
Click to view the job classification specification.

In this position, you will:

• Answer all incoming calls to NorthPoint Health & Wellness Clinic and NorthPoint Inc. and monitor the cancellation line for cancellation of appointments.
• Register and schedule patients' dental, medical, behavioral health, and optometry appointments by telephone and in-person within Dentrix, Epic Cadence and Prelude.
• Greet patients on arrival, provide check-in, and notify providers via the scheduling system; monitor patients in waiting room to help facilitate efficient patient flow.
• Interview patients to obtain demographic information, verify and update as needed, and create new patient accounts.
• Verify, obtain, and create accurate guarantor and insurance accounts; verify insurance coverage, collect payments for co-pays and scan insurance cards for each appointment and solicit financial information.
• Provide interpreter services and/or schedule interpreter services as needed for patients when scheduling appointments.
• Provide HIPPA and data privacy information to patients and document in Epic and Dentrix.
• Call and schedule/reschedule patient appointments as needed; check scheduling queues, Epic in-baskets, and Microsoft team chats for appointment requests from medical providers.

Need to have:

• One of the following:
  • Two years or more of office clerical experience.
  • Two years or more of related post-high school education.
  • 18 months or more of office clerical experience and completion of the
  • One year or more of office clerical experience and completion of the

Nice to have:

• Experience:
  • Using Dentrix, Epic or other electronic medical and dental billing systems.
  • Performing front desk duties and handling confidential information.
  • Working in a medical/dental office setting.
  • Working with Microsoft Office suite (Excel, Outlook, Teams & Word).

Knowledge of HIPAA security and privacy regulations.

Ability to:

• Effectively communicate face to face and via telephone with people who have limited English skills and/or non-English speaking customers.
• Work effectively and communicate with individuals from a variety of cultural and lifestyle backgrounds in a respectful and non-judgmental manner.
• Handle multiple complex and simultaneous tasks by setting priorities to meet deadlines.
• Provide excellent customer service skills with the ability to conduct oneself professionally and handle sensitive/difficult issues in a tactful manner.
• Work in a fast paced environment.

Candidates with fluency in Hmong, Spanish, or Somali in addition to English are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual pay and duties.

About the department:NorthPoint Health & Wellness Center sets a standard of excellence in providing culturally responsive, integrated, holistic primary health and social services that strengthens our community and the lives of the people we serve. We are leaders and partners in a shared vision of a healthy, environmentally safe, and economically stable, self-reliant community.

About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goalsthat Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.

Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at (select guest).

Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.

Your future. Made here.

This posting may be used to fill current and future vacancies.

This position will have access to systems or other documentation that may contain HIPAA data.

Invitations to interview will be based upon an assessment of education and experience.
Final candidates may be required to complete a background check.

If you have questions, please contact:
Katie Bakke


Why work here?

Hennepin County embraces the Total Rewards philosophy. We want our employees to succeed - not only at work but as they move through life and its milestones. We offer advantages and opportunities others can't - including:

• Meaningful work
• Public service
• Competitive pay
• Work-life balance
• Generous benefits
• Opportunities to grow
• Commitment to your success

By working in public service, we are a part of something larger than ourselves. Together, we support those in need. We help people access information and services. We empower vibrant and diverse communities. We serve residents.

Visit our benefits page to learn more:

If you are a current Hennepin County employee please be aware that any change in job classification may affect your current benefits (such as a conversion from Vacation/Sick Leave to Paid Time Off and/or enrollment in a Health Care Saving Plan.) Information about the impact of job changes on benefits can be found

01

This position has the following requirements:
This position will be on-site at the NorthPoint Health & Wellness Center at 2220 Plymouth Avenue North Minneapolis, MN Work hours will vary and are Monday through Friday, between 8 a.m. and 5 p.m. Some Saturday shifts will be required from 8 a.m. - 12 p.m. on a rotating basis. This position may have some evening hours working until 7 p.m. This position will also provide backup as needed for the other dental clinic at 800 West Broadway, Minneapolis, MN

Are you willing and able to meet these requirements?

• Yes
• No

02

Select from the choices below the option that best describes your office clerical experience and/or education. Check all that apply.

• I have two years or more of full-time office clerical experience
• I have two years or more of post-high school education
• I have 18 months or more of office clerical experience and completion of the Office Specialist Pathway Training program
• I have one year or more of office clerical experience and completion of the Human Services Pathway Training program
• None of the above

03

Describe your post-high school education, including area(s) or study, school(s) attended, semester credits completed, and degree(s) earned. If you have not completed any post-high school education, type "None" in the space provided.

04

How many full-time equivalent years of office clerical experience do you have?

• I do not have this experience
• Less than 2 years
• 2 years or more

05

Describe your office clerical experience, referencing jobs listed on your application/resume. If you do not have this experience, type "None" in the space provided.

06

How many full-time equivalent years of experience do you have using Epic, Dentrix, or other electronic health record (EHR) systems?

• I do not have this experience
• Less than 1 year
• 1 year or more, but less than 2 years
• 2 years or more, but less than 3 years
• 3 years or more, but less than 4 years
• 4 years or more

07

Describe your experience using Epic, Dentrix, or other electronic health record (EHR) systems, referencing jobs listed on your application/resume. If you do not have this experience, type "None" in the space provided.

08

How many full-time equivalent years of experience do you have performing front desk duties and handling confidential information?

• I do not have this experience
• Less than 1 year
• 1 year or more, but less than 2 years
• 2 years or more, but less than 3 years
• 3 years or more, but less than 4 years
• 4 years or more

09

Describe your experience performing front desk duties and handling confidential information, referencing jobs listed on your application/resume. If you do not have this experience, type "None" in the space provided.

10

Which of the following do you have experience working with? Check all that apply.

• Microsoft Excel
• Microsoft Outlook
• Microsoft Teams
• Microsoft Word
• None of the above

11

Please choose the one recruitment source that best describes how you first learned about this job opening. Please review all possible choices before making your selection. Your response to this question helps us evaluate the effectiveness of our recruitment methods.

• College or university (job board, career services, or instructor)
• Community or nonprofit organization (counselor, job board, etc.)
• Employee or recruiter of Hennepin County
• Friend or family member that is not a Hennepin County employee
• Hennepin County job notification emails
• Job fair or networking event
• LinkedIn
• Print advertisement (flyer, postcard, billboard, transit ad, etc.)
• Professional association (job board or email)
• Social media (Facebook, Twitter, Instagram, etc.)
• or
• Other

12

For the recruitment source selected above, please provide the specific name of the person, website, or media source.

Required Question