- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area
- Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
- Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.
- Assists in ensuring that the team has the capabilities to meet expectations.
- Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.
- Follows property specific second effort and recovery plan.
- Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
- Takes proactive approaches when dealing with employee concerns.
- Extends professionalism and courtesy to employees at all times.
- Communicates/updates all goals and results with employees.
- Assists/teaches the team scheduling against guest and hours/occupied room goals.
- Performs hourly job functions as needed.
- Provides excellent customer service by being readily available/approachable for all guests.
- Takes proactive approaches when dealing with guest concerns.
- Extends professionalism and courtesy to guests at all times.
- Responds timely to customer service department request.
- Ensures all team members meet or exceed all hospitality requirements.
- Assists in performing required annual Quality audit with GM & RD.
- Ensures a viable key control program is in place.
- Understands financial statements, sales and activity reports, and other performance data.
-
Culinary Operations Manager
2 weeks ago
Sodexo Bellevue, United StatesUnit Description · Come join the team that love's what they do · Sodexo is looking for an Culinary Operations Manager in Bellevue, Washington at a top client . This role will support the culinary operations team to ensure the highest level of food quality and customer servi ...
-
Operations Manager
4 weeks ago
B'Zoe Inc. Bellevue, United StatesJob Description · Job DescriptionSalary: $30/ Hourly DOE · Job Title: Operations Manager (Supplemental Staffing) · Company: B'zoe Care (B'zoe Inc.) · Location: Bellevue, WA · Work Schedule: Monday - Friday, 9:00 AM to 5:00 PM; Saturday, 9:00 AM to 3:00 PM · Salary: $70,560 per ye ...
-
Operations Manager
3 days ago
Pacific Dental Services Bellevue, United States: · Now is the time to join Eastgate Modern Dentistry. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today · Overview: · The role of the Oper ...
-
Operations Manager
2 weeks ago
Gecko Hospitality Bellevue, United StatesJob Description · Job DescriptionJoin Our Team as the Operations Manager for Our Flagship Roastery · As the Operations Manager for our Flagship Roastery, you will be entrusted with overseeing all operational facets to guarantee peak efficiency, quality, and customer satisfaction. ...
-
Sales Operations Program Manager
2 weeks ago
NetApp Bellevue, United StatesTitle: Sales Operations Program Manager - Hyperscaler Cloud Storage (Azure) · Location: Atlanta, GA, US, 30342 Sacramento, CA, US, 94203 Columbus, OH, US, 43215 Hillsboro, OR, US, 97124 Chantilly, VA, US, 20151 Las Vegas, NV, US, 89118 Irvine, CA, US, 92618 Des Moines, IA, US, ...
-
Rooms Operations Manager
1 day ago
Marriott Hotels & Resorts Bellevue, United StatesSupports the successful execution of all operations in the hotel operations departments (including Front Office, Engineering/ Maintenance and Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximiz Operations Manager, Operation ...
-
Smart IT Frame LLC Bellevue, United StatesExperience Level: 15 years · Note: Looking for locals in Washington State in PST Zone · Mandatory Skills: Cloud operations, program & process mgt. · Manage large scale technical projects covering cross functional teams within the "Clients" Cloud organization · Clear understanding ...
-
Manager, Global Physical Security Operations
1 week ago
PlayStation Bellevue, United StatesWhy PlayStation? · PlayStation isn't just the Best Place to Play — it's also the Best Place to Work. Today, we're recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlaySta ...
-
Operations Manager
2 weeks ago
Ulta Beauty, Inc. Seattle, United States Full timeOVERVIEW · Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we're transforming the world one shade, one lash, one cut at a ...
-
Consumer Banking Operations Manager
1 week ago
Bank of America Corporation Bellevue, United StatesJob Description: · This role is responsible for driving and nurturing an environment of operational excellence and continuous process improvement. Owns execution of operational processes, measures and analyzes process performance, monitors and strengthens controls to reduce risk. ...
-
Payroll & HR Operations Manager
2 weeks ago
MedBridge, Inc. Bellevue, United States· Join the team shaping the future of healthcare MedBridge is a dynamic software company working with the country's largest healthcare providers to build technology solutions helping patients get better faster, while decreasing the overall cost of care. Our Operations team is gr ...
-
Dual Food and Beverage Operations Manager
3 weeks ago
Marriott International Inc Bellevue, United StatesJob Description · JOB SUMMARY · Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures. Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers o ...
-
Senior Product Manager, Operations Center
1 week ago
Stoke Inc Bellevue, United StatesAbout Us: · We're a team of experienced tech builders and e-commerce brand operators working to build a software platform for e-commerce brands. Stoke empowers brands to connect the disparate data sources required to run their business in one place and provides decision analytic ...
-
Operations Manager
6 days ago
Walmart Bellevue, United StatesWhat you'll do at · Position Summary... · What you'll do... · Initiates, directs, and participates in community outreach programs by encouraging and supporting associates and managers in serving as good · members of the community; establishing and maintaining relationships wi ...
-
Operations Manager
3 weeks ago
Aquor Water Systems Bellevue, United StatesJob Description · Job DescriptionJob Summary · Aquor is looking for a seasoned Operations Manager that can step into our leadership team and help elevate our companies systems, processes, and procedures. We are seeking a dynamic individual who can cross function between various d ...
-
Operations Manager
2 weeks ago
Allen Trench Safety Bellevue, United StatesJob Summary: · **Responsibilities**: · - Oversee day-to-day operations and manage staff to meet business objectives · - Develop and implement strategies to enhance operational efficiency · - Monitor and analyze operational performance metrics · - Collaborate with other department ...
-
Laboratory Operations Manager
4 weeks ago
Wipro Redmond, United StatesIT Lab Manager · Redmond, WA · Permanent Role · We are looking for an individual to maintain the operation of RL Silicon E2E's silicon-proto labs at Redmond sites. The position requires IT skills and provides lab service to different engineering teams. This position also needs ...
-
Summer Camp Food Operations Manager
2 weeks ago
Steve & Kate's Camp Bellevue, United StatesJob Description · Job DescriptionLocation: 11211 Slater Ave. NE, Kirkland, WA 98033 · Camp Dates: 6/19 - 8/30 (additionally, one weekend to set up, one weekend to breakdown, and an orientation date TBD) · Camp Hours: 8:00 am - 6:00 pm (actual shifts will vary) · Hourly Wage: $ $2 ...
-
Senior Operations Manager
1 week ago
Protect AI Seattle, United StatesAbout Protect AI · Protect AI is shaping, defining, and innovating a new category within cybersecurity around the risk and security of AI/ML. Our ML Security Platform enables customers to see, know, and manage security risks to defend against unique AI security threats, and embra ...
-
Sales Operations Manager
1 week ago
Zenex Partners Seattle, United StatesA strong collaborator with a positive attitude and a bias for action, who can work effectively in a team environment. · A problem solver with strong interpersonal skills and the ability to interact with all levels of an organization. · Able to apply both technical knowledge and l ...
Complex Rooms Operations Manager - Bellevue, United States - Marriott International Inc
Description
Job Description
JOB SUMMARY
Supports the successful execution of all operations in the hotel operations departments (including Front Office, Engineering/Maintenance and Housekeeping) and managing staff.
CANDIDATE PROFILE
Education and Experience
CORE WORK ACTIVITIES
Supporting Rooms Operations Team
Supporting Property Rooms Operations Function(s)
Managing and Monitoring Activities that Affect the Guest Experience
Assisting in Managing Profitability
This position offers coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.
Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
Employees will accrue hour for every hour worked to be used toward PTO/Vacation/Holiday/Sick.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
About the Team
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences.
A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe.
Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
