- Lead a team of Client Service Associates, ensuring their effectiveness and success.
- Evaluate and oversee representative performance, maintaining the highest standards of integrity.
- Address escalated customer complaints and handle complex situations with professionalism and empathy.
- Conduct training sessions for the customer service team to enhance their business acumen, customer service proficiency, and operational efficiency.
- Utilize customer feedback to internally optimize processes across the platform, collaborating closely with product and technology teams.
- Continuously assess operational processes to ensure efficiency and effectiveness.
- Adhere strictly to all compliance and risk procedures, following corporate and industry protocols meticulously.
- Collaborate with other Team Leads on various ad-hoc projects as needed.
- Bachelor's degree in finance, economics, business, or a related field.
- 5+ years of experience as a CSA
- Series 7 certification, and either Series 24 or Series 9/10 are preferred
- Strong problem-solving skills and adept project management abilities.
- Demonstrated capability to perform well under pressure in a fast-paced, multitasking environment.
- Self-motivated and collaborative team player with a proactive approach.
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Account Management Associate
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Associate Marketing Manager
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Associate Marketing Manager
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D&H Distributing Clearwater, United StatesAssociate Marketing Manager · This is a remote/hybrid role that can be based in either Harrisburg, PA or Tampa, FL. · Join a 100+ Year old and growing electronics and technology company based in Harrisburg, PA that offers an employee stock ownership plan, competitive pay, an ex ...
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Associate Communications Manager
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Raymond James Financial Incorporated St Petersburg, United StatesJob Summary · With limited input and using specialized knowledge and skills obtained through education and experience, provides strategy direction, message development, and communication planning and implementation to increase the understanding of corporate vision, business stra ...
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Account Management Associate
1 week ago
Dynasty Financial Partners St Petersburg, United StatesJOB OVERVIEW: The Account Management Associate is responsible for facilitating the onboarding process for new clients and managing account setup within the organization's platform. This role involves working closely with clients, internal teams, and external partners to ensure a ...
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Associate Project Manager
1 week ago
Catalent St. Petersburg, United States Full timeAssociate Project Manager · Position Summary · Catalent is a global, high-growth, public company and a leading partner for the pharmaceutical industry in the development and manufacturing of new treatments for patients worldwide. Your talents, ideas, and passion are essential t ...
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Associate Communications Manager
1 week ago
Raymond James Financial Services St Petersburg, United StatesJob Summary · With limited input and using specialized knowledge and skills obtained through education and experience, provides strategy direction, message development, and communication planning and implementation to increase the understanding of corporate vision, business strat ...
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Associate Communications Manager
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Raymond James Financial Services St Petersburg, United States**Description** · **Job Summary** · With limited input and using specialized knowledge and skills obtained through education and experience, provides strategy direction, message development, and communication planning and implementation to increase the understanding of corporate ...
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Associate Project Manager
4 days ago
Catalent Pharma Solutions St. Petersburg, United States Paid WorkAssociate Project Manager · Position Summary · Catalent is a global, high-growth, public company and a leading partner for the pharmaceutical industry in the development and manufacturing of new treatments for patients worldwide. Your talents, ideas, and passion are essential to ...
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Community Coordinator Ii
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On Top of the World Communities Clearwater, United States**Job Summary/Overview** · This Community Coordinator Level 2 provides support for the General and Assistant General Managers. Community Coordinator Level 2 has mixed responsibilities which relate to both general office administration and assisting with the management of properti ...
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Ft Deli Bakery Sales Manager
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Food Lion Petersburg, United States**Address**:USA-VA-Petersburg-2120 S Crater Rd · **Store Code**:Store 02671 Deli · Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week acro ...
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Sales Consultant
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Dimmitt Automotive Group Clearwater, United States**Company Description**: · If you are looking for an exciting opportunity to experience both professional and personal growth the Cycle Springs Powersports, LLC., the newest division of Dimmitt Automotive Group, is the place for you We are proud to promote a work environment that ...
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Supply Associate
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ESA Management, LLC Clearwater, United States**POSITION PURPOSE AND SUMMARY** · The Night Guest Laundry Attendant ("NGLA") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The NGLA is responsible for assisting guests overnight, including checking in and chec ...
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Associate, Managed Customer Accounts
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Parts Counter Sales
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Front Desk Associate Afterhours
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Registered Nurse
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Service Manager
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Client Service Associate Manager - St Petersburg, United States - Ascendo Resources
Description
Requirements/Qualifications: