- Answer and/or triage inbound calls (primarily from credit union members) for timely resolution; provide exceptional client service in accordance with the Rules of Engagement (ROE) for each credit union; forward unauthorized requests back to the credit union, using tracker codes as needed.
- Consistently verify each caller's identity according to the ROE for security purposes; develop efficient navigation skills through credit union websites & the ROE.
- Educate credit union members on various items pertaining to their account(s), card(s), functionality and resolving issues.
- Become comfortable with inbound member service, outbound member service, & completing call backs when necessary.
- Develop knowledge of standard credit union operation & credit union terms.
- Develop knowledge of CU*BASE Loan Application Processing.
- Develop knowledge to provide daily Web Chat support for credit union and third-party accounts.
- Develop knowledge to provide daily support to electronic Bill Pay Systems as needed.
- Monitor all voice and email mailboxes to ensure member/client requests are processed appropriately.
- Specialize in CU*BASE and It'sMe247 applications, including mobile app, online forms, and other tools outside of the Phone Operator tool.
- Must have a high school diploma or equivalent or actively working towards either.
- Ability to use discretion when dealing with sensitive or confidential data is required.
- Attention-to-detail and accuracy while consistently meeting deadlines.
- Ability to maintain a positive and professional attitude.
- Strong written and verbal communication skills.
- A minimum of 1 year of customer service experience is preferred.
- Proficiency in Microsoft Office (Word, Outlook, Excel) is preferred.
-
Patient Service Representative Spine Center
2 weeks ago
Corewell Health Grand Rapids, United StatesThis is a benefit-eligible position. · The starting rate for this position is $17.06 per hour and varies based on experience. · Practice and Culture · A fast paced, consisting of the specialties Neurosurgery, Neurovascular, Neurology, and Epilepsy. Our office is tight knit where ...
-
HR Support Center Representative
1 week ago
SpartanNash Byron Center, United StatesAt SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, **_"I c ...
-
Remote Call Center Representative
2 weeks ago
Wipro Grand Rapids, United StatesDemonstrate outstanding service to identify the source of the caller's issue and work to resolve the inquires in a timely and professional manner - Help them with their queries related to their benefits. - Contact care providers (doctor's offices) on Call Center, Representative, ...
-
Bilingual Call Center Representative
1 week ago
Xtend Inc Grand Rapids, United StatesPOSITION SUMMARY · The Member Services Representative is responsible for providing day-to-day support for credit union members/callers via inbound & outbound services. This position is required to complete detailed notes when forwarding a request to the credit union either by ac ...
-
Bilingual Call Center Representative
6 days ago
Xtend Grand Rapids, United StatesJob Description · Job DescriptionPOSITION SUMMARY · The Member Services Representative is responsible for providing day-to-day support for credit union members/callers via inbound & outbound services. This position is required to complete detailed notes when forwarding a request ...
-
Sales Business Development Center Representative
2 weeks ago
Berger Chevrolet Grand Rapids, United States Full timeBerger Chevrolet is growing and is seeking a full-time Sales Business Development Center Representative (Spanish/English) to join our twelve-time Dealer of the Year award-winning organization. We offer a team environment, great benefits, career growth opportunities, and ongoing s ...
-
Call Center Representative
5 days ago
The Adecco Group Grandville, United StatesAdecco is assisting our client recruiting for Call Center Associates in Michigan area. Here is your chance to be creative in finding solutions in this temporary opportunity. This is a great job for an organized individual. Call Center Associate jo Call Center, Representative, Tec ...
-
Berger Chevrolet Grand Rapids, United States Full timeBerger Chevrolet is growing and is seeking a full-time Sales Business Development Center Representative to join our twelve-time Dealer of the Year award-winning organization. · We offer a team environment, great benefits, career growth opportunities, and ongoing support. · This m ...
-
patient service representative spine center
1 week ago
Corewell Health Grand Rapids, MI , USA, United StatesThis is a benefit-eligible position. · The starting rate for this position is $17.06 per hour and varies based on experience. · Practice and Culture · A fast paced, consisting of the specialties Neurosurgery, Neurovascular, Neurology, and Epilepsy. Our office is tight knit where ...
-
Patient Service Representative Spine Center
2 weeks ago
Corewell Health Grand Rapids, United StatesThis is a benefit-eligible position. The starting rate for this position is $17.06 per hour and varies based on experience. Practice and CultureA fast paced, consisting of the specialties Neurosurgery, Neurovascular, Neurology, and Epilepsy. Our office is tight knit where everyon ...
-
Patient Service Representative Spine Center
2 weeks ago
Corewell Health Grand Rapids, United StatesThis is a benefit-eligible position. · The starting rate for this position is $17.06 per hour and varies based on experience. · Practice and Culture · A fast paced, consisting of the specialties Neurosurgery, Neurovascular, Neurology, and Epilepsy. Our office is tight knit where ...
-
Call Center Representative
12 hours ago
Adecco US, Inc. Grandville, United StatesAdecco is assisting our client in recruiting Call Center Agents in Michigan. This temporary opportunity requires creative solutions and organization. · Call center agent jobs involve conducting political calls, polls, surveys, and fundraising campaigns from the comfort of your o ...
-
Administrative Assistant
1 week ago
Kent Intermediate School District Grand Rapids, United States**Administrative Assistant - Center Programs / Student Services** · *** 260 Days, Non-Union Hourly Classified · **Broad Statement of Responsibilities**: · Performs routine and advanced secretarial, clerical, and administrative duties to assure efficient and · effective operation ...
-
Call Center Queue Specialist
1 week ago
Chervon North America Grand Rapids, United StatesChervon is one of the world's largest power tool and lawn and garden equipment manufacturers with a rich history of innovation. Chervon's commitment to build a better world by building better tools is evident in the products we manufacture and our green approach to manufacturing. ...
-
Information Systems Coordinator
2 weeks ago
City of Grand Rapids, MI Grand Rapids, United States**Nature of Work**: · - The purpose of this job is to manage projects and technology systems to perform assessments, deduct metrics about performance, evaluate trends and mitigate risks to avoid potential problems by determining and implementing system/process improvements. Posse ...
-
NorthPointe Christian Schools Grand Rapids, United States Part time**SCHOOL INFORMATION** · NorthPointe Christian Schools is an independent Christian school formed in 1972 serving over 1,200 preschool through high school students from over 120 churches. NPC pairs academic excellence with a strong, Christ-centered environment to reach our mission ...
-
Principal Specialty Territory Manager
1 week ago
Medtronic Grand Rapids, United States**Bring your sales talents to a leader in medical technology and healthcare solutions. **Rooted in our long history of mission-driven innovation, our medical technologies **open doors. **We support your growth with the training, mentorship, and guidance you need to own your futur ...
-
Metal Finisher
2 weeks ago
G A Richards Company Grand Rapids, United States: · **Pay Scale**: $15 - $20/hour · **Shift**: 6:00 AM - 2:00 PM · **Summary**: Operate one or more center-less grinding machines or double disc grinders to grind · external surfaces of metal work pieces to blue print specifications, following tooling and operator · **Essential D ...
-
Rn Supervisor
1 week ago
Trinity Health Michigan Grand Rapids, United States**Employment Type**: · Full time · **Shift**: · Day Shift · **Description**: · Oversees the shift operations of a single patient care department; supervises employees directly and is responsible for solving most of the problems arising for assigned shift or clinical specialty (su ...
-
Advanced Manufacturing
1 week ago
Kent Intermediate School District Grand Rapids, United StatesAdvanced Manufacturing - CTES · Kent Career Tech Center · Union - KIEA CTE Specialist · 7 Hours Daily (FT) / 182 Days (Full School Year) · **Summary**: To assist in providing a well-organized and smoothly functioning class environment that reflects the actual work environment in ...
Bilingual Call Center Representative - Grand Rapids, United States - Xtend Inc
Description
Job TypeFull-time
Description
POSITION SUMMARY
The Bilingual Call Center Representative/Member Services Representative (MSR) provides day-to-day support for credit union members/callers via inbound & outbound services.
This position requires taking complete, detailed notes when forwarding a request to a credit union by account tracker or email in a timely manner.
The MSRs act as an eXtension of our credit union partners, providing exceptional client service while maintaining a seamless relationship with our credit unions partners.
ESSENTIAL JOB FUNCTIONS
JOB QUALIFICATIONS
WORK ENVIRONMENT & PHYSICAL ACTIVITIES
Xtend operates in a professional office building setting.
Some job assignments at Xtend are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above.
Xtend is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.NOTICE
This job description is not intended to be, nor should be construed as a contract for employment. Xtend makes no guarantee of permanent employment.
This job description is to be used as a guideline to give the employee an understanding of what Xtend has defined this position to be.
Xtend will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless to do so would cause an undue hardship.
Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify Xtend in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed.
Xtend , thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship.Xtend is willing to accommodate disabilities to the extent a financial service organization can without impacting financial control or member service.
Xtend is an Equal Opportunity Employer.Salary Description
$14-$16/hr.
Bilingual Call Center Representative professionals in Grand Rapids
-
Kim Taylor
Reading Room Paraprofessional