Patient Service Representative Spine Center - Grand Rapids, United States - Corewell Health

Corewell Health

Verified Company

Grand Rapids, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

This is a benefit-eligible position.

The starting rate for this position is $17.06 per hour and varies based on experience.

Practice and Culture

A fast paced, consisting of the specialties Neurosurgery, Neurovascular, Neurology, and Epilepsy.

Our office is tight knit where everyone is kind and willing to jump in and help in times of need.

We have 30 providers that see patients in this office, but they are not all here every day. They can often be found in surgery or on a rotation on one of the inpatient floors.

Job Summary

Provides clerical support in complex matters to assist in the delivery of quality health care services.

Essential Functions

Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms.
Performs administrative functions, including, but not limited to: assists with patient checkout; schedules complex patient appointments, incoming/outgoing referrals, surgeries and tests, including medical record review of incoming referrals; builds provider schedule template; navigates external patient referral portals; reconciles multidepartment deposit.
Obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals.
Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC.
Responsible for identifying and reminding patients of health maintenance gaps.
Ability to perform the role of Patient Services Representative, Associate when necessary.
Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.

Qualifications:

Required High School Diploma or equivalent
2 years of relevant experience insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience Required

Physical Demands

Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs
Waist to Waist > 5 lbs: Seldom up to 10 lbs
Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
Waist to Overhead > 5 lbs: Seldom up to 10 lbs
Bilateral Carry > 5 lbs: Seldom up to 10 lbs
Unilateral Carry > 5 lbs: Seldom up to 10 lbs
Pushing Force > 5 lbs: Seldom up to 20 lbs
Pulling Force > 5 lbs: Seldom up to 15 lbs
Sitting: Frequently
Standing: Occasionally
Walking: Occasionally

Forward Bend

Standing: Seldom

Forward Bend

Sitting: Occasionally

Trunk Rotation

Standing: Seldom

Trunk Rotation

Sitting: Occasionally
Squat: Seldom
Stair Climbing: Seldom

Reach

Above Shoulder: Seldom

Reach
- at Shoulder or Below: Seldom

Handling: Occasionally
Forceful Grip > 5 lbs: Seldom
Forceful Pinch > 2 lbs: Seldom
Finger/

Hand Dexterity:
Frequently

Visual Acuity 1

[None = No; Seldom = Yes]: Seldom

Primary Location
SITE - 25 Michigan St - Grand Rapids

Department Name
Neuroscience Shared Services - CHMG West

Employment Type
Full time

Shift
Day (United States of America)

Weekly Scheduled Hours
40

Hours of Work
7 a.m. to 5:30 p.m.

Days Worked
Monday to Friday

Weekend Frequency
N/A

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category._
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team._