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    Associate Client Support Representative - Duluth, United States - Broadridge

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    Description

    Job Description

    • Call Handling
    • Inbound calls – High call volume calls per day)
    • Outbound calls – Product support and customer education
    • Log call notes in CRM and JIRA
    • Customer Relationship Management
    • Maintain client relationships focused on customer happiness and retention
    • Educate clients on product and program improvements
    • Maintain and track communication with clients
    • Facilitate information flow to all relevant parties
    • Flexibility in work schedule is a necessity
    • Complete additional projects as assigned
    • Customer Education
    • Ongoing product support
    • Editor/tool knowledge base and support
    • Guide customers through Corporate Client Intranets, policies and procedures
    • Troubleshooting/Case Management
    • Research previous and current account activity to resolve issues or answer questions
    • Enter issues for Development to further investigate
    • Close case and follow up with customer on resolution


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