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Guest Services Specialist
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Oklahoma Surgical Hospital Tulsa, United States Full timeJob Description · Job DescriptionOSH, a physician-owned hospital, is looking for a full-time Guest Services Specialist to work full-time Monday - Friday, 9:30a - 6p in our Guest Services department. This position comes with full-time benefits and is eligible for our rewarding dis ...
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Guest Services Specialist
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Guest Services Specialist
2 days ago
Oklahoma Surgical Hospital Tulsa, United StatesJob Description · Job DescriptionOSH, a physician-owned hospital, is looking for someone to work full-time, Monday - Friday 6a - 2:30p in our newly reopened valet. This position comes with full-time benefits and is eligible for our rewarding discretionary quarterly bonuses Come b ...
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Guest Services Specialist
1 week ago
Oklahoma Surgical Hospital Tulsa, United StatesJob Description · Job DescriptionOSH, a physician-owned hospital, is looking for someone to work part-time, Monday - Friday 1p - 6p, and every other Saturday 7:30a - 2p (with some minor flexibility needed). This position does not come with health or dental benefits, but is eligib ...
Mortgage Customer Service Specialist - Tulsa, United States - Gateway First Bank
Description
Job Description
Job DescriptionJenks, OK - Gateway First Bank is hiring Mortgage Servicing Professionals
Customer Service opportunities provide career advancement within a super positive call center environment. We deeply care about our employees and our customers.
** Mon - Fri schedules, 10 am – 7 pm shift, NO WEEKENDS ** (+ hybrid remote opportunity)
** Life-changing benefits include tuition reimbursement, parental pet insurance for your furry friends **
**Opportunity for a hybrid remote schedule after a probationary period, certain requirements apply**
We are a family here at Gateway, don't miss this opportunity to find true workplace happiness
Mortgage Customer Service Specialist JOB SUMMARY:
Responsible for identifying customer service issues and resolving them, providing operational feedback to identify root causes of problems/issues, and eliminating the need for call escalation.
Mortgage Customer Service Specialist ESSENTIAL FUNCTIONS (RESPONSIBILITIES):
• Responds to first-level support questions from customers.
• Answers calls and provides necessary support to and the assurance that they will be served by knowledgeable mortgage specialists.
• Applies and leverages technology systems to consistently follow up and document problem resolutions.
• Maintains customer records and updates customer account information.
• Resolves customer service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting the correction or adjustment; and following up to ensure resolution.
• Communicates with and serves customers via phone, email, and letter.
• Exercises awareness with regard to possible suspicious activity, money laundering or fraudulent behavior and reports any such incidents to the BSA department. Performs all job functions in compliance with all company policies and federal, state, and local laws and regulations as applicable to the position, including, but not limited to BSA/AML, OFAC and GLBA/privacy rules.
• Performs related responsibilities as required or assigned.
Mortgage Customer Service Specialist REQUIRED QUALIFICATIONS:
Knowledge/Skills/Abilities
• Proficiency in the use of Microsoft Word and Microsoft Excel.
• Proven problem solving capabilities.
• Ability to work in a team environment.
• Organized, task oriented and attentive to detail.
Equivalent Education/Experience
• High School Diploma.
• At least 1 years of related customer service experience.
• Prefer related experience in a call center environment.
• Prefer related experience in mortgage banking.
Mortgage Customer Service Specialist SPECIAL JOB DIMENSIONS:
Work involves spending 70% of the time answering customer calls & resolving issues completely to ensure one call resolution.