-
Infinity Systems Somerville, United StatesAbout the Company · As a family-owned company, we have been facing new challenges every day for over 60 years. We operate nationwide as a competent partner for public, commercial, and industrial clients. · Our core competencies lie in technical building equipment as well as indus ...
-
Field Services Engineer
4 weeks ago
Preferred Utilities Manufacturing Corporation Boston, United StatesPlease apply at: · Position: Field Service Engineer · Reports to: Analytical and Combustion Systems | acs- · About the job: · Analytical & Combustion Systems [ACS], a Subsidiary of Preferred Holdings Company, is a manufacturer's representative located in Bethel, CT with a varie ...
-
Service Engineer
2 weeks ago
MRINetwork Jobs Boston, United StatesJob Description · Job DescriptionMRI of University Circle has partnered with a leading toner production equipment manufacturer that is expanding their footprint across the United States. We are seeking Field Service Engineers / Technicians in the greater Boston area. This role wi ...
-
Specialist, Engineering Services
3 days ago
Jones Lange Lasalle, Inc. Cambridge, United StatesThis position has a high percentage of wrench time and focuses on general maintenance, repair and inspections of equipment associated with the facility. The individual in this role must be available for call-in work and to perform other duties as r Engineer, Specialist, General M ...
-
Field Service Engineer
3 weeks ago
Automata LLC Cambridge, United StatesLevel: 4 · Salary band: $125,000 - $152,000 · 8% bonus (annual & discretionary & performance based) · Automata is building a world-class company to disrupt the life science industry and empower scientists by making automation a reality for every lab. · We work with labs acros ...
-
Field Service Engineer
3 days ago
Philips Cambridge, United StatesJob TitleField Service Engineer - Southeast AlabamaJob DescriptionThis position supports the Diagnostic Imaging Systems business within the greater Southeastern, AL area. This position will be responsible for customer relationship management through the effective use of technical ...
-
Technical Services Engineer
2 weeks ago
Schutz Container Systems, Inc. Somerville, United StatesJob Description · Job DescriptionSince its foundation in 1991, SCHÜTZ CONTAINER SYSTEMShas developed the largest IBC production network in the US, and is recognized as not only the leader in sustainable packaging, but also as a benchmark innovator. Today, in our 13 production loc ...
-
Sr. Field Service Engineer
2 weeks ago
Lighthouse Lab Services Boston, United StatesLighthouse Lab Services represents a client seeking a Sr. Field Service Engineer. This position is based out of Massachusetts. With a mission to advance human health and product safety by providing integrated technology and services to their customers, this client offers unbiased ...
-
Director, Managed Services Engineering
3 days ago
AireSpring Boston, United States Full timeJob Description · The Director, MSEs successfully leads a team responsible for managing, creating, designing, implementing, turning up and life cycle support for AireSpring's services. AireSpring's extensive product suite is constantly evolving to meet the needs of the medium en ...
-
Field Service Engineer
3 weeks ago
Preferred Utilities Manufacturing Corp. Boston, United StatesJob Description · Job DescriptionPlease apply at: https://www.preferred- · Position: Field Service Engineer · Reports to: Analytical and Combustion Systems | acs- · About the job: · Analytical & Combustion Systems [ACS], a Subsidiary of Preferred Holdings Company, is a manufactur ...
-
Field Service Engineer
3 weeks ago
LISEGA, Inc. Boston, United StatesJob Description · Job DescriptionDo you like travel and have a background in "hands-on" Mechanical Engineering? · If you do, then we have the job for you. The job involves the Field Service Engineer ideally having experience with pipe supports, restraints and snubbers. The work w ...
-
Field Services Engineer
2 weeks ago
Focus Technology Solutions Inc Boston, United StatesJob Description · Job DescriptionAre you a Field Services Engineer looking to take the next step in your career? If so, check us out You will be an integral part of a collaborative team providing IT consulting, network administration, field and remote technical support to our cli ...
-
Field Service Engineer
2 weeks ago
Botrista Boston, United StatesJob Description · Job DescriptionAbout Us: · At Botrista, we are transforming beverage culture with intuitive drink-making technology guided by Nature herself. By allowing restaurants to easily expand menus without added complexity, we're driving incremental growth with the push ...
-
Service Sales Engineer
1 day ago
LC Anderson, Inc. Brighton, United StatesJob Description · Job DescriptionBenefits:Commission · 401(k) · 401(k) matching · Bonus based on performance · Competitive salary · Health insurance · Opportunity for advancement · Paid time off · Our Commitment: We create a safe and comfortable environment by solving problems an ...
-
Services Engineer
2 weeks ago
Formlabs Somerville, United StatesOur customers depend on our printers to create parts used in all sorts of amazing applications, and our Customer Services team is the number one resource for ensuring customer up-time by providing high quality technical support. Our Services Engineers act as the liaison between o ...
-
Software Engineering Manager, Site Services
2 weeks ago
Wayfair Boston, United States Full timeCandidates for this position should be based in Boston, MA and will be expected to comply with their team's hybrid work schedule requirements. · At Wayfair we are well on the way to becoming the world's number one, online destination for all things home. Our core belief is that ...
-
Software Engineering Manager, Site Services
2 weeks ago
AMEX Boston, United StatesCandidates for this position should be based in Boston, MA and will be expected to comply with their team's hybrid work schedule requirements. · At Wayfair we are well on the way to becoming the world's number one, online destination for all things home. Our core belief is that ...
-
Software Engineering Manager, Site Services
4 weeks ago
Wayfair Boston, United States Full timeCandidates for this position should be based in Boston, MA and will be expected to comply with their team's hybrid work schedule requirements. · At Wayfair we are well on the way to becoming the world's number one, online destination for all things home. Our core belief is that ...
-
Field Service Engineer
4 days ago
Automata LLC Cambridge, United StatesLevel: 4Salary band: $120,000-$150,0008% annual bonus (discretionary & performance based)Working remotely with access to our Boston OfficeAutomata is building a world-class company to disrupt the life science industry and empower scientists by making automation a reality for ever ...
-
Field Service Engineer
2 weeks ago
Automata LLC Cambridge, United StatesLevel: 4Salary band: $125,000 - $140,0008% bonus (annual & discretionary & performance based)Automata is building a world-class company to disrupt the life science industry and empower scientists by making automation a reality for every lab.We work with labs across the world to u ...
Field Service Engineer - Cambridge, United States - Vizgen
Description
Position Summary:
Reporting to the Director of Global Customer Solutions and working closely with Vizgen's Support and Product team members, the Field Service Engineer will provide instrument support to customers in the Eastern part of North America for the Vizgen's MERSCOPE solution.
We are seeking an experienced field support engineer with complex scientific problem-solving skills and the ability to understand and implement solutions to meet customer needs.
Key Responsibilities:
Provide instrument and support coverage for customers in the NA West territory for installation, preventative maintenance, upgrades, troubleshooting, and repair.
Develop a working knowledge of Vizgen's consumables with respect to how they impact the performance of the platform.
Work directly with external and internal customers to record complaints, investigate underlying causes, and identify short term or long-term solutions.
Respond promptly to service requests and inquiries to ensure a positive customer relationship.
Document and track customer issues, troubleshooting, and resolutions.
Track, prioritize, and ensure issues are resolved within specified SLA's.
Work closely with management and other team members to solve technical issues, provide product improvement feedback, and ensure customer satisfaction.
Responsible for editing, writing, and modifying Service and Training manuals, Field Service Bulletins, and SOPs.
Support the selling and management of service contracts.
Train and support field service engineer colleagues as needed.
Travel as needed to support customers on site.
Represent Vizgen in a professional and friendly way when engaging with both customers and internal colleagues.
Qualifications:
Engineering Bachelor's Degree or equivalent in biomedical, electrical, mechanical or related field.
5+ years work experience with at least 3 years as a field service engineer in the life sciences research or diagnostic industry.
Valid driver's license, US Passport, and good driving record.
Available to accommodate significant overnight travel.
Ability to lift boxes and equipment up to 60 pounds.
Ability to analyze and manipulate data to understand trends, customer needs and root cause issues.
Proven ability to quickly develop expertise, multi-task, embrace change and innovate in a fast-paced environment.
Excellent communication, interpersonal, and customer interfacing skills.
Highly motivated and successful individual who can build and maintain a positive attitude in a challenging, and fast-paced work environment.
Highly organized, disciplined, and efficient in meeting deliverables.
Highly proficient in leveraging technology and the use of business platform tools including Salesforce, customer support ticketing, remote troubleshooting, PowerPoint, Excel, Word, and other relevant software applications.