Director of Ecommerce - Lehi, United States - Practicology

Description

Job Description:

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list.

Pattern is the leader in global e-commerce and marketplace acceleration, headquartered in Utah's Silicon Slopes tech hub—with offices in Asia, Australia, Europe, and the Middle East. Hundreds of global brands — including Bosch, Nestlé, Stance, TUMI, and Panasonic — rely on the company's e-commerce acceleration platform to grow their online sales on direct-to-consumer websites, online marketplaces, and other digital channels in more than 60 countries, all while managing fulfillment and logistics. With last year's revenue exceeding $1 Billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek's Global Most Loved Workplaces.

We need a Director of Ecommerce to lead a team of ecommerce professionals to drive revenue growth and optimize performance for brand partners on Amazon and other US marketplaces. This role involves developing and executing strategic plans, fostering strong relationships with brand partners, helping to achieve sales performance goals, managing P&L for brands, and staying abreast of industry trends to drive continuous improvement and innovation in ecommerce operations.

This is a full-time role and will work a hybrid schedule based in Lehi, UT.

Frequently Asked Questions

What is a day in the life of a Director of Ecommerce?

• Lead and mentor a team of 8-10 Senior Ecommerce Managers and 1 Associate Director, providing guidance and support to ensure the successful management of brand partner portfolios
• Oversee the performance and growth of all Pattern brand partner seller accounts managed by your team, comprising roughly 40-50 brands and ~$500 million in revenue
• Establish and maintain strong relationships with brand partners, handling complex brand negotiations and escalations
• Assume responsibility for P&L performance of all managed brands
• Partner cross-functionally with Inventory Management, Logistics, and Advertising teams to ensure optimal inventory flow and advertising strategies
• Lead quarterly and annual business review sessions with brand partners, communicating effectively with your team and external brand leadership
• Oversee the development and execution of comprehensive ecommerce strategies for each brand partner, focusing on driving revenue growth and market expansion across online marketplaces
• Serve as an ecommerce expert with a deep knowledge of platform capabilities and business levers
• Monitor key performance metrics and market trends to identify opportunities for process improvement and strategic optimization of ecommerce initiatives for brand partners

What will I need to thrive in this role?

• Bachelor's degree in business, marketing, ecommerce, or a related field
• 10+ years of experience in ecommerce management and .com commercial efforts, with a proven track record of driving revenue growth and market expansion for retail brands
• In-depth knowledge of online marketplaces, most importantly Amazon, as well as ecommerce best practices and trends
• Retail background with an ecommerce brand is preferred but not required, in order to more effectively think from the standpoint of Pattern's brand partners
• Past strong leadership and team management skills, with experience managing cross-functional teams and developing high-performing talent
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with internal teams and external brand partners
• Analytical mindset with proficiency in data analysis and interpretation to drive strategic decision-making and optimization of ecommerce initiatives
• Ability to thrive in a fast-paced, dynamic environment, with a strong sense of accountability and a proactive approach to problem-solving
• Management consulting experience a plus

What does high performance look like?

• You ensure the highest levels of operational execution
• You mitigate serious escalations by proactively reducing partner issues and questions
• You significantly outperform category revenue growth for managed products
• You lead innovation of new processes or systems supporting business growth

What is my potential for career growth?

As a Director of Ecommerce at Pattern, you have significant potential for career growth within the company. This role offers the opportunity to further develop your leadership skills by managing a team of high performing ecommerce professionals and shaping the direction of ecommerce strategies for brand partners. As you demonstrate success in driving revenue growth, fostering strong relationships with brand partners, and leading innovative initiatives, you may have the chance to take on additional responsibilities such as overseeing larger teams, expanding into new market segments or regions, or even advancing into higher leadership positions within Pattern.

What does success look like in the first 30, 60, 90 days?

First 30 days:

In the initial 30 days, success will be marked by a thorough understanding of Pattern's business model, organizational structure, and existing client portfolio. You will have completed comprehensive onboarding sessions and established relationships with your team members, gaining insight into their strengths, areas for development, and the unique dynamics of their brand partner portfolios. Success will also entail conducting a comprehensive review of current ecommerce strategies, performance metrics, and key initiatives, identifying areas of opportunity and potential challenges.

First 60 days:

By the end of the first 60 days, success will be demonstrated by the development and communication of a clear vision and strategic roadmap for driving growth and maximizing value for brand partners. You will have collaborated with your team to refine and prioritize action plans, setting measurable goals and milestones for the upcoming months. Additionally, success will involve initiating proactive discussions with brand partners to gather feedback, align expectations, and identify opportunities for improvement or expansion.

First 90 days:

Within the first 90 days, success will be evident through tangible progress in executing strategic initiatives and delivering measurable results. You will have implemented optimization strategies to improve product listings, enhance search visibility, and increase conversion rates across online marketplaces. Furthermore, you will have fostered strong partnerships with brand partners, earning their trust and confidence in Pattern's ability to drive their ecommerce success. Overall, success in the first 90 days will set a solid foundation for long-term growth and success in the role of Director of Ecommerce.

What is the team like?

You will manage a team of 8-12 ecommerce professionals. You will work with the other Directors of Ecommerce and be supervised by the VP of Ecommerce. You will also be mentored by the Chief Brand Officer and meet with them on a regular basis to discuss your performance. This team is data driven and results oriented. You will collaborate regularly with members of your team to implement actionable solutions. Ideas and input are encouraged from all members.

Sounds great What's the company culture?

We are looking for individuals who are:

• Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern's processes and outcomes.
• Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
• Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner's expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
• Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?

• Initial phone interview with Pattern's talent acquisition team
• Video interview with Pattern's VP of Ecommerce (45 min)
• Back-to-back interviews with two Directors of Ecommerce (45 min each, 1.5 hours total)
• Video interview with Pattern's Chief Brand Officer (30 min)
• Final interview with Pattern Talent Acquisition team (1 hour)
• Executive review
• Offer

How can I stand out as an applicant?

• Be prepared to talk about professional accomplishments with specific data to quantify examples
• Be ready to talk about how you can add value and be the best addition to the team
• Focus on mentioning how you would be partner obsessed at Pattern
• Be prepared to talk about any side projects related to data and analytics

Why should I work at Pattern?

Pattern offers big opportunities to make a difference in the ecommerce industry We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include

• Unlimited PTO
• Paid Holidays
• Onsite Fitness Center
• Company Paid Life Insurance
• Casual Dress Code
• Competitive Pay
• Health, Vision, and Dental Insurance
• 401(k)

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.