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Delivery Advisor - Aurora, United States - Lazydays
Description
** Delivery Advisor**
**Job Category****:** Service - Advisors **Requisition Number****:** DELIV02553 Showing 1 location **Job Details**
**Description**
Then come join the world's largest RV dealership--that's right, come join Lazydays We offer competitive pay, excellent benefits, 401K match, employee stock purchase and an amazingly fun and family-oriented work environment. All that's missing is you
Lazydays RV is an iconic name in the RV industry. Headquartered in Seffner, Florida, the home of the largest RV dealership in the world, Lazydays is committed to creating an environment of diversity where all employees are inspired to share their passion, talents and ideas.
Lazydays was taken public in 2018 and is executing on a rapid growth strategy that includes acquisitions as well as greenfield start-ups. This is an excellent opportunity for a motivated individual to develop their skills in a fast-paced, growing business.
Our employees embody the core values of customer first, teamwork, professionalism, accountability, fun and family. We offer unlimited career opportunities for individuals who want to collaborate, innovate, develop and deliver the most compelling RV experience imaginable for our customers.
**S****UMMARY:******
This position is responsible for interacting with internal customers and personnel to provide a great customer experience.
Review delivery tickets with customer & oversees the service of vehicle.
Promote upgrades and accessories to customers.
Write service tickets for warranty work on new and pre-owned units purchased by customers.
Interact with Warranty Department to get authorization for Warranty repairs.
Check status of sublet work and parts orders.
Communicate with customer as to progress of the coach.
Work with the sales department as required.
Maintain NPS standards as set forth by Department Manager.
Dispatch Repair Orders to tech team on daily basis.
Keep log sheet of workload for Department Manager and technicians review.
Meet with the Sales Team and Tech daily to update status of sold vehicles.
Check on Open Repair Orders daily and close as needed.
Return all phone messages in a timely manner.
Keep all paperwork and repair orders current.
Prepare required reports.
Meet and greet the customers on day of delivery.
Attend all company required meetings.
Additional responsibilities as requested or required.
**QUALIFICATIONS AND EXPERIENCE:**
Valid Florida Drivers License and clean driving record to meet insurance requirements
Detail oriented.
Excellent time management skills, ability to multi task and re prioritize as needed.
Ability to handle stressful situations and resolve problems with minimal supervision/direction.
Mechanical knowledge helpful.
Ability to speak, read, write and comprehend English
Must have excellent customer service and communication skills, both verbal and written.
Two years of dealership service advisor experience is preferred.
RVIA/ASE certification preferred.
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)
