- As needed, assist with scheduling, hiring and training front desk employees.
- Monitors, coaches, and evaluates guest service representatives and night auditors.
- Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment and hours of operation in a timely manner.
- Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction.
- Build rapport with rewards members, distinguished visitors; escort guests to rooms, make welfare calls, encourage feedback throughout their stay.
- Identify, solicit and sign up potential reward members (if applicable).
- Maintain and market promotions and guest programs.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Follow all cash handling and credit policies.
- Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
- Always Use proper two-way radio and phone etiquette when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork
- Assist guests with safe deposit boxes.
- Be aware of all rates, packages, special promotions and closed out/restricted dates as listed.
- Be familiar with all in-house groups.
- Have knowledge of emergency procedures and assist when needed.
- Fill in and support coworkers and team as needed to ensure efficient operation.
- Perform duties, special assignments and projects as requested by management
- Proficient in Microsoft Office applications suite.
- Excellent people skills and possesses a positive, outgoing, and naturally curious personality.
- Ability to work productively with other employees as part of a team.
- Demonstrate a high-level of proficiency with computers.
- Ability to be a clear thinker in pressure situations and exercise good judgment. Remain calm and courteous in demanding and difficult customer situations.
- Ability to handle obstacles in a positive and professional manner and to effectively communicate these problems, along with suggested solutions.
- Ability to work a flexible work week including nights, weekends and holidays.
-
Front Desk Supervisor
3 weeks ago
VH-H Rosemont LLC Des Plaines, United StatesTITLE: · Front Desk Supervisor · DEPARTMENT: · Rooms/Front Office · REPORTS TO: · Rooms Manager · JOB SUMMARY · Orchestrate and expedite the registration and checkout process at the front desk. Oversee the daily operation of the front desk. · ESSENTIAL FUNCTIONS · Greet a ...
-
Front Desk Supervisor
2 weeks ago
Maverick Hotels & Restaurants and United Professional Staffing Des Plaines, United StatesJob Description · Job DescriptionPosition Purpose: · The Front Office / Guest Service Supervisor is responsible for overseeing the operation of the front desk and providing attentive, courteous and efficient service to all guests during check-in and checkout and throughout their ...
-
Front Desk Supervisor
3 weeks ago
Maverick Hotels & Restaurants and United Professional Staffing Rosemont, United StatesPosition Purpose: · The Front Office / Guest Service Supervisor is responsible for overseeing the operation of the front desk and providing attentive, courteous and efficient service to all guests during check-in and checkout and throughout their stay, in the hotel's continuing e ...
-
Front Desk Supervisor
3 weeks ago
Maverick Hotels & Restaurants and United Professional Staffing Rosemont, United StatesPosition Purpose: · The Front Office / Guest Service Supervisor is responsible for overseeing the operation of the front desk and providing attentive, courteous and efficient service to all guests during check-in and checkout and throughout their stay, in the hotel's continuing e ...
-
Front Desk Supervisor
3 weeks ago
Maverick Hotels & Restaurants and United Professional Staffing Rosemont, United StatesPosition Purpose: · The Front Office / Guest Service Supervisor is responsible for overseeing the operation of the front desk and providing attentive, courteous and efficient service to all guests during check-in and checkout and throughout their stay, in the hotel's continuing ...
-
Front Desk Supervisor
3 weeks ago
Hilton Rosemont/Chicago O'Hare Hotel Rosemont, United States: · **TITLE**: Front Desk Supervisor · **DEPARTMENT**: Rooms/Front Office · **REPORTS TO**:Rooms Manager · **JOB SUMMARY** · Orchestrate and expedite the registration and checkout process at the front desk. Oversee the daily operation of the front desk. · **ESSENTIAL FUNCTIONS** ...
-
Front Desk Supervisor
4 days ago
Sonesta Rosemont, United States**Job Description Summary** · Sonesta Chicago O'Hare Airport is looking for a Front Desk Supervisor. The Front Desk Supervisor sets the tone for Sonesta's Culture of Caring. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find wa ...
-
Front Desk Supervisor
2 weeks ago
Davidson Hospitality Chicago, United States Regular Full timeOverview · Are you a dynamic and customer-focused professional with a passion for hospitality? Join our team as a Front Desk Supervisor and lead our front desk team in delivering exceptional guest service. With your high energy, enthusiasm, and strong leadership skills, you'll e ...
-
front desk supervisor
3 days ago
Compass Group USA Evanston, United States Full timeFRONT DESK SUPERVISOR (FULL TIME)Click Here to Apply OnlineJob Description Flik Hospitality Group We are hiring immediately for a full time FRONT DESK SUPERVISOR position.Location: Northwestern University Campus Drive, Evanston, IL 60201 Note: online applications accepted only.Sc ...
-
Front Desk Supervisor
1 week ago
Sonesta International Hotels Schiller Park, United Stateslocations · Sonesta Simply Suites Chicago O'Hare- Schiller Park, IL · time type · Full time · posted on · Posted Yesterday · job requisition id · R · Job Description Summary · The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute t ...
-
Front Desk Supervisor
3 weeks ago
Hotel Cass, A Holiday Inn Express Chicago at Magnificent Mile Chicago, United StatesThe Hotel Cass is hiring a Front Desk Supervisor. Apply today to be a part of our awesome hotel and drive the guest service experience at our front desk. The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly e ...
-
Front Desk Supervisor
4 weeks ago
HEI Hotels & Resorts Chicago, United StatesAssist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival Front Desk, Supervisor, Offic ...
-
Front Desk Supervisor
3 weeks ago
Illinoishotels Chicago, United States** Front Desk Supervisor** · - Rosemont, IL · business_center Full-time · Application Deadline: N/A · Hotel · Other · The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accompl ...
-
Front Desk Supervisor
2 weeks ago
Hotel Cass, A Holiday Inn Express Chicago at Magnificent Mile Chicago, United StatesJob Description · Job DescriptionThe Hotel Cass is hiring a Front Desk Supervisor. Apply today to be a part of our awesome hotel and drive the guest service experience at our front desk. The Front Office Supervisor assists the Front Office Manager in directing the operations of t ...
-
Front Desk Supervisor
2 weeks ago
Embassy Suites Chicago Naperville, United StatesJob Type · Full-time · Description · Life as a Front Desk Supervisor: · As a Front Desk Supervisor with Superhost Hospitality at [Embassy Suites Naperville, you will be at the forefront of providing exceptional guest experiences and ensuring the seamless operation of our front de ...
-
Front Desk Supervisor
1 week ago
Hotel Zachary at Gallagher Way Chicago, United StatesProperty Description: · Hotel Zachary at Gallagher Way, located in the iconic Wrigleyville neighborhood of Chicago, is seeking passionate and dedicated individuals to join our team. As a luxurious boutique hotel, we offer a unique and immersive experience for both guests and tea ...
-
Front Desk Supervisor
1 week ago
Fairmont Austin Chicago, United States**Front Desk Supervisor** · Fairmont Chicago - Millennium Park · Location · Chicago, Illinois, United States · Category · Rooms · FAIRMONT · Posted Date · 22/02/2022 · **Job Start Date :** · 07/03/2022 · JOB DESCRIPTION · **Front Desk Supervisor** · First impressions ar ...
-
Front Desk Supervisor
2 weeks ago
Universal Health Institute Inc Chicago, United StatesJob Description · Job DescriptionUniversal Health Institute is an integrative care clinic offering alternative medicine that includes chiropractic, physical therapy, clinical massage therapy, psychotherapy, acupuncture and more. · We have an energetic staff focused on wellness an ...
-
Front Desk Supervisor
1 week ago
free-classifieds-usa Chicago, United States****Front Desk Supervisor - W Hotels **** · Price: Check with seller · Published date: December 21, :30 · 644 N Lake Shore Dr Chicago, Illinois, United States · Advertisement · Live Fully at Marriott International #1 Leader in Hospitality · At Marriott International, you ha ...
-
Front Desk Supervisor
2 days ago
HEI Hotels & Resorts Chicago, United StatesAbout Us · Imagine yourself in 1930's Chicago. Chicago celebrated its centennial by hosting the world's fair in 1933. The speakeasies and gangsters were thriving. It was a distinguished time in Chicago's history. The Gwen has a glorious past and an even more glorious future. Root ...
Front Desk Supervisor - Des Plaines, United States - Maverick Hotels & Restaurants and United Professional Staffing
Description
Job DescriptionJob Description
Position Purpose:
The Front Office / Guest Service Supervisor is responsible for overseeing the operation of the front desk and providing attentive, courteous and efficient service to all guests during check-in and checkout and throughout their stay, in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Essential Duties and Responsibilities:
Greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and in accordance with company, hotel and brand standards.
