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Front Desk Supervisor
2 weeks ago
Hilton Rosemont/Chicago O'Hare Hotel Rosemont, United States: · **TITLE**: Front Desk Supervisor · **DEPARTMENT**: Rooms/Front Office · **REPORTS TO**:Rooms Manager · **JOB SUMMARY** · Orchestrate and expedite the registration and checkout process at the front desk. Oversee the daily operation of the front desk. · **ESSENTIAL FUNCTIONS** ...
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Front Desk Supervisor
3 weeks ago
Sonesta Rosemont, United States**Job Description Summary** · Sonesta Chicago O'Hare Airport is looking for a Front Desk Supervisor. The Front Desk Supervisor sets the tone for Sonesta's Culture of Caring. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find wa ...
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Front Desk Supervisor
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Marriott International, Inc Chicago, United States**Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** W Chicago - Lakeshore, 644 North Lake Shore Drive, Chicago, Illinois, United States VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo de P ...
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Front Desk Supervisor
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Healthcare Nursing Center Chicago, United StatesAre you looking for a rewarding career in Skilled Nursing? We are currently searching for a Front Desk Supervisor to join our friendly, caring and supportive team Hours are generally Monday - Friday 7 am - 3:30 pm and alternating weekends, although flexibility will be required to ...
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Front Desk Supervisor
2 weeks ago
Homewood Suites by Hilton and Hilton Garden Inn Chicago Downtown South Loop Chicago, United States**Perks**: · Vacation, Sick, Holiday, Medical, Dental, Vision and 401k · **Job Title: Front Desk Supervisor** · **Status: Non-Exempt** · **Job Summary**: · Represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure ev ...
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Front Desk Supervisor
2 weeks ago
Maverick Hotels & Restaurants and United Professional Staffing Rosemont, United StatesPosition Purpose: · The Front Office / Guest Service Supervisor is responsible for overseeing the operation of the front desk and providing attentive, courteous and efficient service to all guests during check-in and checkout and throughout their stay, in the hotel's continuing ...
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Front Desk Supervisor
2 weeks ago
Maverick Hotels & Restaurants and United Professional Staffing Rosemont, United StatesPosition Purpose: · The Front Office / Guest Service Supervisor is responsible for overseeing the operation of the front desk and providing attentive, courteous and efficient service to all guests during check-in and checkout and throughout their stay, in the hotel's continuing e ...
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Front Desk Supervisor
3 weeks ago
VH-H Rosemont LLC Rosemont, United StatesJob Description · Job DescriptionDescription:TITLE: Front Desk Supervisor · DEPARTMENT: Rooms/Front Office · REPORTS TO: Rooms Manager · JOB SUMMARY · Orchestrate and expedite the registration and checkout process at the front desk. Oversee the daily operation of the front desk. ...
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Front Desk Supervisor
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Hotel Cass, A Holiday Inn Express Chicago at Magnificent Mile Chicago, United States**Responsibilities**: · 1. Assists in the operations of the Front Desk by supervising all Guest Service associates. · 2. Ensures guest satisfaction by responding to guest requests in a friendly, service-oriented manner, resolving guest complaints, and greeting in-house guests. · ...
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Front Desk Supervisor
3 weeks ago
VH-H Rosemont LLC Rosemont, United StatesTITLE: Front Desk Supervisor · DEPARTMENT: Rooms/Front Office · REPORTS TO: Rooms Manager · JOB SUMMARY · Orchestrate and expedite the registration and checkout process at the front desk. Oversee the daily operation of the front desk. · ESSENTIAL FUNCTIONSGreet and welcome guest ...
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Front Desk Supervisor
1 week ago
Best Western Chicago Downtown-River North Chicago, United States**Job description** · MUST have a flexible schedule This position requires both day and/or evening shifts, night audit shifts, both weekdays and weekends depending on business in the hotel. · ** Prior Hotel Front Desk experience required. ** · RESPONSIBILITIES · - The Front Desk ...
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Front Desk Supervisor
2 weeks ago
VH-H Rosemont LLC Des Plaines, United StatesTITLE: · Front Desk Supervisor · DEPARTMENT: · Rooms/Front Office · REPORTS TO: · Rooms Manager · JOB SUMMARY · Orchestrate and expedite the registration and checkout process at the front desk. Oversee the daily operation of the front desk. · ESSENTIAL FUNCTIONS · Greet a ...
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Front Desk Supervisor
2 weeks ago
Maverick Hotels & Restaurants and United Professional Staffing Des Plaines, United StatesJob Description · Job Description · Position Purpose: · The Front Office / Guest Service Supervisor is responsible for overseeing the operation of the front desk and providing attentive, courteous and efficient service to all guests during check-in and checkout and throughout t ...
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Front Desk Supervisor
3 weeks ago
Sonesta International Hotels Des Plaines, United StatesJob Description Summary · Sonesta Chicago O'Hare Airport is looking for a Front Desk Supervisor. The Front Desk Supervisor sets the tone for Sonesta's Culture of Caring. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find ways ...
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Front Desk Supervisor
1 week ago
Maverick Hotels & Restaurants and United Professional Staffing Des Plaines, United StatesJob Description · Job DescriptionPosition Purpose: · The Front Office / Guest Service Supervisor is responsible for overseeing the operation of the front desk and providing attentive, courteous and efficient service to all guests during check-in and checkout and throughout their ...
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Front Desk Supervisor
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The Willows Hotel Chicago, United States**BASIC FUNCTION** · - Work alongside Guest Service Agents to ensure the accurate completion of shift checklists · - Assist in the ongoing training and development of team members in order to increase their productivity and guest service effectiveness · - Identify strengths and w ...
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Front Desk Supervisor
3 days ago
Embassy Suites by Hilton Chicago Downtown River North Chicago, United States**_Join our DYNAMIC TEAM at Hilton Garden Inn Chicago Downtown/Magnificent Mile_**: · **Perks**: · Outstanding benefits package, travel discounts and more · As _Complex _Front Office Supervisor_ you will mentor our dynamic front office TEAM at Embassy Suites by Hilton Chicago Dow ...
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Front Desk Supervisor
1 week ago
Hotel Zachary at Gallagher Way Chicago, United StatesProperty Description: · Overview: · Key Responsibilities: · - Supervise front desk operations, including check-in, check-out, and guest services · - Lead and motivate the front desk team to provide exceptional customer service · - Handle guest inquiries, concerns, and special req ...
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Front Desk Supervisor
2 days ago
Sonesta International Hotels Schiller Park, United Stateslocations · Sonesta Simply Suites Chicago O'Hare- Schiller Park, IL · time type · Full time · posted on · Posted Yesterday · job requisition id · R · Job Description Summary · The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute t ...
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Hotel Front Desk Supervisor
1 week ago
CUSA, LLC Chicago, United States**Now Hiring**: Hotel Front Desk Supervisor · CUSA, LLC, one of the most successful hotel management companies in the industry is searching for a Front Desk Supervisor for the FourPoints by Sheraton Buffalo Grove. When joining our team, you will be joining a company who prides th ...
Front Desk Supervisor - Rosemont, United States - Maverick Hotels & Restaurants and United Professional Staffing
Description
Position Purpose:
The Front Office / Guest Service Supervisor is responsible for overseeing the operation of the front desk and providing attentive, courteous and efficient service to all guests during check-in and checkout and throughout their stay, in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Essential Duties and Responsibilities:
Greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and in accordance with company, hotel and brand standards.
•As needed, assist with scheduling, hiring and training front desk employees.
•Monitors, coaches, and evaluates guest service representatives and night auditors.
•Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment and hours of operation in a timely manner.
•Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction.
•Build rapport with rewards members, distinguished visitors; escort guests to rooms, make welfare calls, encourage feedback throughout their stay.
•Identify, solicit and sign up potential reward members (if applicable).
•Maintain and market promotions and guest programs.
•Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
•Follow all cash handling and credit policies.
•Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
•Always Use proper two-way radio and phone etiquette when communicating with other employees.
•Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
•Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
•Complete a bucket check, room rate verification report, and housekeeping report.
•Balance and prepare individual paperwork
Maintain a clean work area.
•Assist guests with safe deposit boxes.
Review Front Office log daily.
•Be aware of all rates, packages, special promotions and closed out/restricted dates as listed.
•Be familiar with all in-house groups.
•Have knowledge of emergency procedures and assist when needed.
•Fill in and support coworkers and team as needed to ensure efficient operation.
•Perform duties, special assignments and projects as requested by management
Minimum Required Technical Skills
•Proficient in Microsoft Office applications suite.
•Excellent people skills and possesses a positive, outgoing, and naturally curious personality.
•Ability to work productively with other employees as part of a team.
•Demonstrate a high-level of proficiency with computers.
•Ability to be a clear thinker in pressure situations and exercise good judgment. Remain calm and courteous in demanding and difficult customer situations.
•Ability to handle obstacles in a positive and professional manner and to effectively communicate these problems, along with suggested solutions.
•Ability to work a flexible work week including nights, weekends and holidays.