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    Engagement Director - San Francisco, United States - Undisclosed

    Undisclosed
    Undisclosed San Francisco, United States

    2 weeks ago

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    Description

    We are seeking an experienced and dynamic Director of Client Engagement with proven marketing expertise in driving creative strategies to foster growth and client relationships within the healthcare space. As the Director of Client Engagement, you will be responsible for overseeing all aspects of client interaction, ensuring that our clients receive unparalleled support and service throughout their journey with our company.

    Key Responsibilities:

    1. Strategic Client Engagement: Develop and implement strategies to enhance client engagement and satisfaction, aligning with company objectives and client needs.
    2. Relationship Management: Build and nurture strong relationships with key clients, understanding their business goals, challenges, and opportunities to provide tailored solutions.
    3. Team Leadership: Lead and motivate a team of client engagement professionals, providing guidance, support, and development opportunities to ensure high performance and productivity.
    4. Client Advocacy: Serve as the primary advocate for clients within the organization, advocating for their needs, priorities, and feedback to relevant departments.
    5. Service line marketing: Serve as a point of expertise in strategically promoting specific medical services or specialties to targeted patient populations, aiming to increase awareness, engagement, and utilization of those services.
    6. Client Retention: Develop and execute retention strategies to minimize churn and maximize client lifetime value, including proactive communication, issue resolution, and value-added services.
    7. Market Insight: Stay abreast of industry trends, market developments, and competitor activities, leveraging insights to enhance client engagement strategies and offerings.

    Qualifications:

    • Bachelor's degree in Business Administration, Marketing, or related field (Master's degree preferred).
    • 10 Proven experience in client engagement, account management, or related roles, with a minimum of 7 years in leadership capacity.
    • Healthcare, hospital, or medical industry experience huge plus
    • Demonstrated success in building and maintaining strong client relationships, driving client satisfaction, and achieving revenue targets.
    • Excellent communication, negotiation, and interpersonal skills, with the ability to interact effectively with clients at all levels.
    • Strong leadership and team management abilities, with a track record of motivating and developing high-performing teams.
    • Strategic thinking and problem-solving skills, with the ability to analyze complex situations and develop effective solutions.
    • Knowledge of industry trends, market dynamics, and best practices in client engagement and retention.
    • Proficiency in CRM software and other relevant tools for client management and analytics.
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