Irm Developer Sys Analyst Iv - Austin, United States - Dept of Family & Protectve Svc

Dept of Family & Protectve Svc
Dept of Family & Protectve Svc
Verified Company
Austin, United States

3 weeks ago

Mark Lane

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Mark Lane

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Description

This is a technical position on the Department of Family and Protective Services (DFPS) Information Technology Services (ITS) DevOps team.

The Systems Analyst IV position works in the coordination of release activities and the administration of the Salesforce organization. These tasks include Salesforce administration, release management, change management, and user management.

  • The Systems Analyst IV position works directly with other DevOps team members, and collaborates closely with all stakeholders including project managers, testing teams, Salesforce developers, Salesforce architects, and management to coordinate the ontime and quality release of software to production. The Systems Analyst IV position will work closely with systems and processes around Salesforce, managing users directly in Salesforce, coordinating deployments and changes in Salesforce, working directly with stakeholders, users, and vendors to provide support in Salesforce, and will document all changes and processes related to Salesforce.
  • The applicant should have effective communication and collaboration skills. In addition, they should be comfortable communicating in different formats including written, spoken, and presentations. The applicant should also have a technical understanding and prior experience working in a software development setting. This position works with mínimal supervision and reports to the DevOps Manager.

Essential Job Functions:


  • Communicating changes to all involved stakeholders in the SDLC
  • Ensuring all leadup tasks to deployments and postdeployment are verified and completed
  • Performing source code management in multiple environments and systems
  • Administrating the developer test environments on Linux, Unix, and Windows Server
  • Supporting and assisting developers with Salesforce and MuleSoft questions
  • Working to contribute to and develop automated systems and continuous improvement in Salesforce
  • Assisting with crosstraining team members
  • Staying up to date on technologies such as: Salesforce, MuleSoft, Jenkins, Ansible, ;

Atlassian Suite:
Jira Software, BitBucket (Git)

  • Adheres to all Texas Department of Family and Protective Services HR policies and performs related work as assigned

Knowledge Skills Abilities:


  • Knowledge of general processes and workflows for enterprise IT operations and DevOps
  • Knowledge of working in a software development setting, or closely related field
  • Knowledge of Salesforce systems and organizations
  • Knowledge of working with MuleSoft
  • Skilled in understanding of Salesforce administration, processes, and workflows
  • Skilled in managing Salesforce users, profiles, licenses, and overall permission management
  • Skilled in working with common software development patterns in Salesforce
  • Skilled in managing Salesforce administration tasks manually and through automating
  • Skilled in working with Salesforce developers and architects
  • Skilled in working directly with Salesforce vendors for license renewals
  • Skilled in locating relevant information for solving problems
  • Skilled in time management with a high attention to detail
  • Skilled in effective written and verbal communication
  • Skilled in independently managing multiple activities and tasks simultaneously
  • Skilled in using Microsoft Suite including Outlook, Word, Excel, Teams, SharePoint
  • Ability to analyze systems, processes, and procedures to revise and document standards as needed
  • Ability to establish and maintain positive working relationships at all levels of the organization
  • Ability to receive and respond positively to constructive feedback
  • Ability to work oncall as needed in a 24/7 work environment

Registration or Licensure Requirements:

N/A


Initial Selection Criteria:

Graduation from an accredited College or University with a degree in computer science or a related field. Work experience may be substituted for education on a year-for-year basis.


Additional Information:

Work outside of regular hours, including occasional weekends, may be required. Applicants selected for interview may be required to complete a written exercise to demonstrate knowledge, skills, and abilities. Texas Administrative Code (TAC 206 and 213) requires state agencies to ensure all Electronic Information Resources (EIR) follow accessibility standards.

Staff may be required to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.


MOS Code:


As a state agency, DFPS is required Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards.

The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.

HHS agencies use E-Verify. You must bring your I-9 documentat
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