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    Service Operations Manager - Wisconsin Rapids, United States - North Central Utility

    North Central Utility
    North Central Utility Wisconsin Rapids, United States

    1 week ago

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    Description

    Job Description

    Job Description

    North Central Utility is looking for a self-motivated, highly organized individual to lead our service operations team throughout 9 dealership locations in WI, MN & ND.

    Responsibilities will include but not be limited to the following:

    • Responsible for service department P&L
    • Lead team of 10 service managers, 60+ technicians
    • Establish procedures to ensure NCU and industry best practices for repair quality, safety, proficiency and repair methods are followed consistently across all locations
    • Achieve team compliance with vendor warranty policies; direct warranty manager with warranty processing and collection
    • Implement safety program to meet OSHA regulations and NCU safety policies to maintain a safe work environment for all service team members
    • Ensure clean & safe working environment at all shop locations
    • Expect and achieve 100% compliance with PPE use
    • Work with HR manager & recruiter to maintain appropriate staffing levels in shops
    • Guide service management team to ensure compliance with company policies for recruitment, hiring, training and disciplinary actions
    • Conduct annual performance reviews for service team members and work with managers to create employee development and training plans
    • Work collaboratively with parts operations team to achieve company goals
    • Ensure compliance with state and federal requirements for work procedures, training & certifications, record keeping on hazardous materials and safety programs
    • Participate in vendor and company sponsored management meetings
    • Provide training and coaching for service management team and technicians
    • Recommend shop tooling & new equipment technology that helps increase efficiency and/or safety in the shops
    • Ensure shop equipment, tools and vehicles are properly maintained, calibrated as needed and in good, safe working condition
    • Coordinate vendor trainings for service team
    • Work closely with factory and supplier field service & warranty teams
    • Conduct regular online meetings to share info between locations
    • Keep abreast of market conditions and NCU competitiveness in markets served
    • Develop annual plan to outline current and future needs, problems and opportunities
    • Help identify and create improved organizational and department level processes
    • Manage days-to-close, productivity, profitability and other department metrics

    Qualifications:

    • 10 years heavy-duty truck and/or trailer repair experience
    • 5 years heavy-duty shop management experience (or equivalent)
    • Multi-location management experience preferred
    • Exceptional verbal and written communication skills
    • Working knowledge of accounting including accounts payables, receivables & financials
    • Proficient with Excel, Word, PowerPoint & Microsoft Teams
    • Strong knowledge of welding, fabrication and trailer construction & repair
    • Clean driving record
    • Willing to travel – up to 60% travel to branch locations

    Pay & Benefits:

    • Competitive salary with bonus incentives
    • 401k with 25% company match plus profit sharing
    • Medical, Dental, Vision, Basic Life and Short-Term Disability
    • Paid Holidays and PTO
    • Company vehicle
    #hc115393
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