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    Patient Services Representative - Plymouth, United States - Twin Cities Orthopedics

    Twin Cities Orthopedics
    Twin Cities Orthopedics Plymouth, United States

    6 days ago

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    Description

    The Patient Services Representative will professionally and courteously greet all patients that make contact with the clinic.

    Part-time role, approximately 32 hours per week, working a variety of shifts Monday - Friday with occasional weekends out of our Plymouth & Maple Grove locations.

    A $1500 sign-on bonus will be offered, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for sign-on bonus.

    Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.

    Essential Functions:

    • Greets all patients that enter the clinic within a reasonable amount of time
    • Obtains all demographic and billing information to assist in accurate and timely billing procedures
    • Photocopies patients' insurance cards, obtain signatures, perform registration protocol, and check patients in
    • Answers phones within a reasonable amount of time
    • Schedules appointments
    • Reviews Provider's schedules on a daily basis for days off and schedule flow
    • Has a general understanding of the Medical Records area to follow written protocol and understand confidentiality, legal, and payment rules to release information
    • Fully participate and contribute to the patient centered health care
    • Any and all other duties as assigned
    Education and Experience Requirements:
    • High School diploma/GED or equivalent
    • Proficient in Microsoft Word, Outlook, and Excel
    • Customer Service experience required
    • Administrative or Medical Office experience preferred
    Essential Requirements:

    Ability to:
    • Comply with company policies, procedures, practices and business ethics guidelines.
    • Complete job required training.
    • Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
    • Demonstrate prompt and reliable attendance
    • Work in the clinic during business hours
    • Travel independently throughout the clinic (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
    • Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
    • Communicate and interact in a respectful and professional manner
    • Prioritize workload while being flexible to meet the expectations of the daily operations
    • Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
    • Understand and execute a variety of instructions
    • Effectively operate equipment and communicate on and operate the phone system
    • Work independently with minimal supervision
    • Travel to other work locations, if required
    Performance Expectations – i-Health's Core Values:
    • Integrity - Do the right thing and take responsibility for what you do and say
    • Service - Consistently contribute to deliver an exceptional experience
    • Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
    • Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
    • Teamwork - Be a part of the whole; support each other positively
    Environmental Conditions:
    • Clinic setting
    Notes
    • Infinite Health Collaborative (i-Health) is an Equal Employment/Affirmative Action employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
    • This position description will be reviewed periodically as duties and responsibilities change. Essential and Additional Job Functions are subject to modification.
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