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    Technical Support Analyst - Orlando, United States - Revolution Technologies

    Revolution Technologies
    Revolution Technologies Orlando, United States

    3 days ago

    Default job background
    Administrative
    Description

    6 MONTH CONTRACT TO START POSITIONS AVAILABLE

    100% ONSITE IN ORLANDO, FLORIDA.....LOCAL CANDIDATES PREFERRED

    Position Summary:

    Responsible for supporting all technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers. Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Provide top-tier service and support with clear and concise communication and follow through.

    Job Responsibilities:

    ? Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners

    ? Assists in coordinating audiovisual setups and video conferencing support

    ? Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.)

    ? Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)

    ? Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM).

    ? Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.

    ? Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software.

    ? Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11

    ? Collaborate and assist with other areas of the IT department on projects and initiatives

    ? Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday

    ? Participate in after-hours (evening & weekend) on-call rotation

    ? Travel to remote locations to provide support, as needed

    ? Perform other duties as assigned

    ? Ability to lift 50 pounds

    Required Skills:

    ? IT Enterprise experience is preferred

    ? High school diploma or equivalent; additional certifications or relevant education is a plus.

    ? Ability to learn new systems and software in a fast-paced environment.

    ? Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.

    ? Ability to manage multiple priorities and work independently or as part of a team.

    ? Capacity to perform in high-pressure situations, with strong organizational and time-management skills.

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