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    Desktop Support Analyst - Orlando, United States - E2 MEDIA LLC

    E2 MEDIA LLC
    E2 MEDIA LLC Orlando, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Candidates with some of these will be preferred

    - A+ computer certification

    Microsoft certifications

    CCNA

    Experience with desktop imaging or scripting

    Rate: $20/hr

    Location: Orlando, hybrid onsite

    Shifts: The position is initially Monday- Friday, with a month of training from 8-5pm. After training, candidates need to be flexible to work whatever shift we need them, and we are a 24 hour a day operation. Primary 8 hour work shifts are between 7am-6pm, second shift from 4pm to 12am and third shift from 12am to 8am. After training, primary shifts can be worked from home. We rotate staff off the phones to work in the field depending on the work volume.

    Length: 12 months, but can be extended indefinitely or converted to a permanent employee.

    Client: Government agency

    Duties:

    • Installs, configures and ensures the effective operation of all end user hardware and software, peripheral equipment and mobile devices within established County standards.
    • Monitors and responds to Service Center trouble calls and provides end user training in use of equipment and software.
    • Confers with the customer to diagnose simple to moderately complex problems, apply solutions and assist in determining the types of hardware and software required to meet business needs.
    • Ensures end user hardware, software and associated devices interconnect seamlessly with diverse systems such as file servers, email servers, computer conferencing systems and application servers.
    • Creates, runs, and troubleshoots simple to moderately complex scripts, batch files, or installation procedures.
    • Performs moderately complex troubleshooting procedures encompassing multiple technology platforms.
    • Coordinates efforts with technical staff and customers to determine and resolve client issues under direction of technical lead.
    • Reviews licensing problems and performs software and hardware audits throughout the organization. Provides audit reports and assessments and ensures compliance with licensing regulations.

    Provides on call support as needed 24 hours a day, 7 days a week.

    Background check is required.

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