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    EV Field Service Manager - Baltimore, United States - HQHR

    HQHR
    HQHR Baltimore, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Join a fast-growing company in the electric vehicle industry as an EV Field Service Manager. Our client, is a leading provider of innovative electric vehicle solutions, and they are seeking a highly skilled and experienced individual to oversee and manage their field service operations. As an EV Field Service Manager, you will be responsible for coordinating and managing a team of technicians to provide exceptional service and support for electric vehicles.

    Responsibilities
    • Manage a team of field service technicians, providing guidance, support, and training as needed.
    • Develop and implement service processes and procedures to ensure efficient and effective operations.
    • Monitor and analyze service performance metrics to identify areas for improvement and implement corrective actions.
    • Coordinate with other departments, such as sales and engineering, to gather feedback and insights for product improvements.
    • Handle escalated customer service issues and ensure timely resolution.
    • Maintain strong relationships with clients, ensuring their satisfaction and loyalty.

    Requirements

    • Previous experience in a similar role, managing a team of field service technicians.
    • Deep knowledge and understanding of electric vehicles and associated technologies.
    • Strong technical background with the ability to diagnose and troubleshoot complex issues.
    • Excellent leadership and communication skills.
    • Proven track record of driving continuous improvement in service operations.
    • Ability to work collaboratively with cross-functional teams.
    • Highly organized with strong problem-solving skills.
    • Valid driver's license and clean driving record.

    Benefits

    • Disability insurance
    • Health insurance
    • Vision insurance
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