Sr. Field Service Engineer - Boston, United States - Lighthouse Lab Services

Lighthouse Lab Services Boston, United States

6 days ago

Description

Job Description

Job Description

Lighthouse Lab Services represents a client seeking a

Sr.

Field Service Engineer . This position is based out of

Massachusetts .

With a mission to advance human health and product safety by providing integrated technology and services to their customers, this client offers unbiased, Original Equipment Manufacturer (OEM)-neutral solutions that enable innovation while delivering world-class technical service.

They serve the clinical, hospital, research, reference, Toxicology, and pain management laboratory settings.

The ideal candidate has the following qualities and experience with goals to grow with the organization, ability to think outside the box, foster a team environment, provide leadership, and conduct themselves professionally in high pressure situations.

If this sounds like you, READ ON:

General responsibilities include but not limited to:

Assist immediate manager with tracking and trending of PM's and service call metrics to measure instrument performance and customer satisfaction against Quality System objectives.

Ability to direct and train personnel
Adherence to strict timelines and coordination of resources
Respond to and facilitate the repair of equipment that has failed at the customer site
Provide direct technical phone support to customers
Work with immediate manager to ensure appropriate Service Call escalation measures are implemented, in the event a customer remains down more than 8 hours after initial service call
Provide Preventive Maintenance (PM) Inspections for "Warranty" and "Service Contract" customers
Provide, as required, PMs for "non-contracted" customers
Work directly with Manager to assist in scheduling, coordinating and performing all new product installations, operator training and assay validation activities at the customer site
Responsible for direct support and training of new Field Service Engineers
Provide in-service training to customers on operations and general preventive maintenance as required, when the pattern of service problems dictates
Accountable for immediate and accurate communication and documentation of all customer interactions in relation to Quality System requirements
Adhere to all applicable policies and procedures as outlined within the Quality System requirements

Qualifications:
Associate degree, Technical School degree or greater preferred.
For the FSE III position: 6-10 years of experience in the maintenance of Sciex MS/Shimadzu LC equipment or other LCMS manufacturers

required.
Demonstrate a proven ability to diagnose and resolve problems on sophisticated analytical instrumentation
Excellent verbal and written communication skills with experience in dealing with customers in a positive and professional manner
The ability to read, interpret and analyze component block diagrams, assembly drawings and wiring diagrams is preferred
Ability to prioritize Service Requests and Preventive Maintenance schedules
Must be skilled in the use of a computer to complete service call inputs/outputs
Ability to multitask and work on several projects at the same time
Must possess strong management skills in assisting immediate manager with service call, installation and preventive maintenance coordination and scheduling.
Strong ability to communicate and work cross functionally with Sales, Quality and upper management to ensure all Quality System goals are met and maintained

Willingness to travel: 70% (Required)

Work Location:
Remote/Traveling

Salary, Shift, Benefits:
1st shift/ Remote/Traveling
80K - $100/ per year Depending on Experience
Full Medical Benefits from day 1, PTO, 401K w/ match

About Us:
At Lighthouse Lab Services, we offer solutions to help start, grow, and run clinical laboratories.

Our recruiting team has over 20 years of proven success placing job seekers in positions ranging from entry level Medical Technologists to seasoned Laboratory Directors.

We recruit nationwide, for permanent and travel positions with clients ranging from small hospitals to large reference laboratories.

It is the policy of Lighthouse Lab Services to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Lighthouse Lab Services is committed to working and providing reasonable accommodation to individuals of all abilities, including persons with disabilities.

If at any time during the application process, you need an accommodation, please contact

assistance.
Lighthouse Lab Services | |

#LLS2

#J-18808-Ljbffr

Field Services Engineer

1 day ago

Preferred Utilities Manufacturing Corporation Boston, United States

Please apply at: https://www.preferred- · Position: Field Service Engineer · Reports to: Analytical and Combustion Systems | acs- · About the job: · Analytical & Combustion Systems [ACS], a Subsidiary of Preferred Holdings Company, is a manufacturer's representative located in B ...
Field Services Engineer

1 day ago

Clear Engineering Recruitment Boston, United States

Field Service Engineer · $72,000 - $97,000 · *Package · *Health/Vision/Dental · *401k · Boston · Our client is in the market for a Field Service Engineer. This global market-leading business is looking for experienced HVAC engineers who can grow the company's service and applicat ...
Field Service Engineer

2 days ago

Bruker Boston, MA, United States

· Field Service Engineer - Rover/ Customer Technical Support · Job Locations · US-MA-Boston Area · ID · # of Openings · 1 · Job Function · Service & Support · Overview · As one of the world's leading analytical instrumentation companies, Bruker covers a broad spectrum of advance ...
Field Services Engineer

4 days ago

LabLogic Systems Boston, United States

The Role · We are looking for an additional field service engineer based in or near the Boston area to join our service team, providing field service, technical support, software support and operator training to our customers. The candidate will be responsible for providing insta ...
Field Service Engineer

2 days ago

Bruker Boston, United States

· Field Service Engineer - Rover/ Customer Technical Support · Job Locations · US-MA-Boston Area · ID · # of Openings · 1 · Job Function · Service & Support · Overview · As one of the world's leading analytical instrumentation companies, Bruker covers a broad spectrum of advance ...
Field Service Engineer

1 day ago

Advion Boston, United States

When you join AIS, you'll be part of an inquisitive team that shares your passion for exploration and discovery We are currently looking for an experienced and motivated Field Service Engineer in the greater Boston area. · Job Title: · Field Service Engineer · Location: · Bosto ...
Field Services Engineer

1 week ago

Preferred Utilities Manufacturing Corporation Boston, United States

Please apply at: https://www.preferred- · Position: Field Service Engineer · Reports to: Analytical and Combustion Systems | acs- · About the job: · Analytical & Combustion Systems [ACS], a Subsidiary of Preferred Holdings Company, is a manufacturers representative located in ...
Field Services Engineer

1 week ago

Insight Global Boston, United States

This position is offered in Lake Forest, CA or Boston, MA · Position: · Field Service Engineer · Duration: · 2-year C2H · PR: · $85-$125k · Travel: · Local travel with up to 3 days overnight travel (all travel expensed) · 80%: Traveling to customer sites to repair, maintain ...
Customer Service Engineer

1 day ago

Siemens Industry Software GmbH Boston, United States

**Customer Service Engineer - Imaging MR/AX - IBEW, Boston, MA** · Walpole, United States of America; Boston, United States of America · Customer Services · 299984 · Siemens Healthineers · ** Job Description** · **Nows our time to inspire the future of healthcare together.* ...
Field Service Engineer

1 day ago

Sartorius AG Boston, United States

Sartorius is seeking a dynamic entrepreneurially spirited Field Service Automation Engineer based remotely in the Boston, MA area. In this role you will be supporting cutting edge equipment; the Ambr system (this is a unique product on the market). You will act as a trusted partn ...
Field Service Engineer

1 day ago

PES, LLC Boston, United States

We are currently seeking a Field Service Engineer to RELOCATE to the Pittsburgh, PA area to work on Datacard Central Issuance Systems such as the MX6100 and MX6000, MXD and MXi; may also work on desktop printers, and card counters. This position will mostly work at the Eighty Fou ...
Field Service Engineer

1 day ago

PES, LLC Boston, United States

We are currently seeking a Field Service Engineer to RELOCATE to the Pittsburgh, PA area to work on Datacard Central Issuance Systems such as the MX6100 and MX6000, MXD and MXi; may also work on desktop printers, and card counters. This position will mostly work at the Eighty Fou ...
Field Service Engineer

1 day ago

Danaher Corporation Boston, United States

#LI-AP1#LI-RemoteBe part of something altogether life-changingWorking at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing ...
Field Service Engineer

1 day ago

Hitachi Data Systems Boston, United States

General Information: · Hitachi Energy is seeking for a Field Service Engineer. · Basic Function: Plan, execute and lead, with minimal professional guidance, technical field assignments involving the installation, modification, test, commissioning or repair of High Voltage equipme ...
Field Service Engineer

1 day ago

908 Devices Boston, United States

908 Devices Inc. (NASDAQ: MASS)is revolutionizing chemical and biochemical analysis with its innovative suite of purpose-built handheld and desktop devices, addressing critical-to-life applications. The Company's devices are used at the point of need to interrogate unknown and in ...
Field Service Engineer

6 hours ago

Agilent Boston, United States

Job Description · Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficie ...
Field Service Engineer

3 days ago

Boston Water and Sewer Commission Boston, United States

Residency Requirement: · Employees must be Boston residents on their date of hire and for the duration of their · employment subject to BWSC policies and collective bargaining agreements. · Overview: · Position Purpose · : · Performs various professional and · technical engin ...
Voice Service Engineer

6 days ago

Certec Consulting Boston, United States

Visa: W2(USC/GC/H4/L2/GC-EAD/H1-B, Hire Friendly) ONLY NO C2C · rate 35-45/Hr C2C · Description · 3-5 Years Required · Location: Boston, MA · Hybrid 3 days a week onsite · Basic Purpose · The Voice Service Engineer provides operational and engineering support for the voice ...
Field Services Engineer

1 day ago

Focus Technology Solutions Boston, United States

Are you a Field Services Engineer looking to take the next step in your career? If so, check us out You will be an integral part of a collaborative team providing IT consulting, network administration, field and remote technical support to our clients. Our Managed IT Services pra ...
Field Service Engineer

1 day ago

Packsize Boston, United States

Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box—it's delivering ...