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    Client Development Manager - McLean, United States - Careersatsfa

    Careersatsfa
    Careersatsfa McLean, United States

    4 weeks ago

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    Description
    Job Details

    Client Development Manager

    Location :
    MCLEAN, Virginia, United States


    Category :
    Stores


    Job Opened :
    March 21st, 2024

    Education :
    High School Diploma/GED


    Job Number :

    L

    Job Type :
    Full Time


    Remote :
    No

    Job Description

    What This Position is

    All About:


    A Client Development Manager is essential in driving sales for the company by developing the selling and clienteling abilities of a team of Luxury Sales Stylist.

    Under the direction of the General Manager or Assistant General Manager of Merchandising, you are expected to create a high performance team by consistently coaching for optimal sales results, maintaining high visibility on the selling floor to oversee and strategize their team's development and success, and connecting with customers to build sustainable client relationships through exceptional service and consistent outreach.

    In this role, you are accountable for recruitment, onboarding, training, and additional human resource processes.

    As growth is demonstrated, your tasks and responsibilities will include:


    Who Are You:
    Ability to work in a fast paced environment where no one day is the same
    Able to organize an build structural processes
    Inspire others thought thoughtful leadership
    Able to strategically come up with solutions based on research and critical thinking
    Drives positive outcomes through objectives and measures & monitors progress & results successfully.
    Constantly looking for ways to improve the way things are done & comfortable with change and challenging conventions.

    You Also Have:

    4 year degree preferred.
    Proficiency in utilizing available technology, Word, Excel etc is required. Must be flexible in scheduling as the business needs require evening weekend and holiday schedules.
    3+ years of management experience with comparable volume or a proven track record of success managing a selling workforce and achieving result

    As The Client Development Manager,

    You Will:

    CLIENT DEVELOPMENT
    Work closely with each Style Advisor to ensure they successfully:
    Establish deep relationships with clients and drive repeat business to achieve sales goals and event goals
    Consistently deliver memorable shopping experiences to all clients; plan client appointments to maximize results
    Maximize every appointment with a client to address their fashion needs and those of the client's network
    Inform clients of in-store events to enhance their experience of Saks and increase engagement
    Diagnose client spend and identify opportunities to increase engagement and wallet share
    Increase new client acquisition by leveraging various marketing tools such as ccA+, social media platforms, referrals and networking

    BUSINESS DEVELOPMENT THROUGH TECHNOLOGY

    Coaching & Developing Style Advisors to:
    Use technology & data to drive their business and develop a growth mindset
    Building their personal brand as a fashion authority through proactive marketing and outreach
    Strategically leveraging social media platform to promote themselves as a fashion influencer and broaden connections beyond client base
    Using multiple channels of technology to strengthen existing relationships and drive new client acquisition
    Using ccA+ clienteling tool to stay connected with the client and make targeted recommends based on shopping history and preferences
    Using technology to deliver 24/7 service
    Taking initiative to stay informed on new merchandise deliveries in the store to maximize selling potential
    Training on the use of ccA+, Salesfloor, and SaksCNCT.

    Customer Experience

    Management leader on the floor to help resolve client issues and support the general running of the selling floor
    Ensure advisors provide a comfortable and welcoming shopping environment for the client by ensuring the ongoing maintenance of the selling floor, fitting rooms and customer areas, filling in merchandise and recovering the floor as needed

    RECRUITMENT & ONBOARDING

    Collaborate with Talent Scout team to ensure jobs are filled in order to drive business
    Creating digital flyers & distributing to store leadership for social media posting
    Oversee the recruitment of current and potential top sellers in order to achieve year-over-year growth
    Interview Style Advisor candidates
    Schedule & interview candidates regularly
    Respond to candidate inquiries relating to benefits, schedules, perks, culture, etc.

    Human Resource functions and responsibilities:
    Scheduling, time keeping, performance management, opening tickets.
    Partner with the People Solutions Group to resolve escalated employee relations issues and conducts follow up where needed

    Your Life and Career at


    SFA:
    Be part of a world-class team; work with an adventurous spirit; think and act like an owner-operator
    Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate
    A culture that promotes a healthy, fulfilling work/life balance
    Benefits package for all eligible full-time employees (including medical, vision and dental)
    An amazing employee discounts

    Thank you for your interest with Saks Fifth Avenue. We look forward to reviewing your application.


    Saks Fifth Avenue provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

    In addition to federal law requirements, Saks Fifth Avenue complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

    This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

    Saks Fifth Avenue welcomes all applicants for this position.

    Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

    #J-18808-Ljbffr


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