- As a Senior Support Account Managers, you are key to shaping the support experience of our largest, strategic customers.
- Your responsibility includes driving the technical support delivery across the client platform of products to ensure Client is exceeding customer expectations.
- Prior experience delivering and/or supporting network security technology, working in security operations, technical support, and/or cloud security with products including but not limited to next generation firewalls, SASE solutions, cloud security, endpoint security, security orchestration, automation and response products.
- Cybersecurity/ SAAS companies + Escalation management, customer facing
- Tools exp required Salesforce, Tableau, JIRA, Google suite (mostly use Google sheets)
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Escalation Manager
1 week ago
Pinnacle Group Plano, United StatesSenior Support Account Manager//Escalation Manager · Apply (by clicking the relevant button) after checking through all the related job information below. · Hybrid with Travel :- in Plano, TX · Client Domain: Firewall Securities. · Hourly Rate Range: $55-$65 · This is a supp ...
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Harman International Richardson, United StatesLocation: · - US_Richardson_3000 Research Drive · - Additional Location: · - Richardson, United States of America · - Job Family: · - Engineering · - Worker Type Reference: · - Regular - Permanent · - Pay Rate Type: · - Salary · - JOB ID: · - R · **Description & Requirements**: ...
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NCR Atleos Frisco, United StatesAbout NCR Atleos · NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. ...
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Sr. Associate, Information Risk Management
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Escalation Manager - Plano, United States - Pinnacle Group
Description
Senior Support Account Manager//Escalation Manager
Hybrid with Travel :- in Plano, TX
Client Domain: Firewall Securities.
Hourly Rate Range: $55-$65
This is a support related function Role work day to base with the customers monitoring the cases, working with tech, work with the designated engineer (DE) assigned to the each account work with the DE to look at all of the support issues that come out throughout the day, escalate through engineering, provide solution and detailed analysis and resolve escalations and provide resolutions to the issues and meet their requirements.
Looking for
