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Field Service Technician

    Field Service Technician - Massachusetts, United States - PEAK Technical Staffing USA

    PEAK Technical Staffing USA
    PEAK Technical Staffing USA Massachusetts, United States

    3 weeks ago

    Default job background
    Description

    Hiring Field Service Technician to cover Boston, MA / New England area (Gen. Territory).

    Must have an active driver's license and reliable transportation.

    The Field Technician/Customer Service Engineer will provide break-fix troubleshooting and repair services to our customers.

    General responsibilities:
    • 40-hrs/week (on-call nights/weekends required).
    • Must be able to work overtime when required (limited OT with Manager approval beforehand).
    • Must have excellent communications and customer service skills and demonstrate leadership and creative thinking.
    • Provide quality customer support and relations through use of customer management skills and other Employees.
    • Diagnose machine performance problem.
    • Installing, repairing and troubleshooting workstations, Printers, Scanners, Routers, & Switches
    • Installing and repairing Servers
    • Troubleshoot and installing in LAN-WAN environments
    • Provide some desk side technical support for hardware and software
    • Perform analysis to effectively identify potential problems to eliminate problems in the future
    • Maintain requisite technical competence to support the hardware and software
    • Install, move, add, and change hardware and related peripherals in accordance with the Change Management Process
    • Taking appropriate actions to mitigate or eliminate hardware/software problems
    • Handle General Territory.
    • Perform applicable preventative maintenance, per OEM specifications
    Required Skills:
    • A+ce, Vehicle, ability to travel overnight and pull after hours on-call
    • Standby and travel are a requirement, normally 150 mile radius
    • Needs mechanical abilities and printer skills as well as PC repair and software.
    Required Education
    • High school/College/Military/Tech School/IT course.
    Required Years of Experience:
    • 2+ Years


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