- 40-hrs/week (on-call nights/weekends required).
- Must be able to work overtime when required (limited OT with Manager approval beforehand).
- Must have excellent communications and customer service skills and demonstrate leadership and creative thinking.
- Provide quality customer support and relations through use of customer management skills and other Employees.
- Diagnose machine performance problem.
- Installing, repairing and troubleshooting workstations, Printers, Scanners, Routers, & Switches
- Installing and repairing Servers
- Troubleshoot and installing in LAN-WAN environments
- Provide some desk side technical support for hardware and software
- Perform analysis to effectively identify potential problems to eliminate problems in the future
- Maintain requisite technical competence to support the hardware and software
- Install, move, add, and change hardware and related peripherals in accordance with the Change Management Process
- Taking appropriate actions to mitigate or eliminate hardware/software problems
- Handle General Territory.
- Perform applicable preventative maintenance, per OEM specifications
- A+ce, Vehicle, ability to travel overnight and pull after hours on-call
- Standby and travel are a requirement, normally 150 mile radius
- Needs mechanical abilities and printer skills as well as PC repair and software.
- High school/College/Military/Tech School/IT course.
- 2+ Years
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Field Service Technician - Massachusetts, United States - PEAK Technical Staffing USA
Description
Hiring Field Service Technician to cover Boston, MA / New England area (Gen. Territory).
Must have an active driver's license and reliable transportation.
The Field Technician/Customer Service Engineer will provide break-fix troubleshooting and repair services to our customers.
General responsibilities: